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Heel fijne ervaring! Het ontbijt was heerlijk! Gezellige ontbijtruimte. Heel toffe kamer met goede bedden! Parking onder het hotel met laadpalen voor de wagen. Super goed gelegen bij het centrum, alles op wandelafstand binnen de 500m. Topper!!
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Gæstebruger
Værelse med to dobbeltsenge
Overnattede i jun. 2024
Familie
130 anmeldelse
5.0/5
Enestående
Slået op den 6. aug. 2024
一如既往的好
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Aileen T
Overnattede i jul. 2024
Rejs med venner
5.0/5
Enestående
Slået op den 30. aug. 2024
Staying for a badminton event. Ronnie and his staff were absolutely amazing, went away above and beyond to help us with everything and including heating our food after the kitchen had closed, would thoroughly recommend Breakfast was great, rooms were good, ideal location for exploring
Oversæt
Svar fra overnatningssted: Dear Aileen, Thank you for taking the time to let us know your opinion of your recent stay. We are truly delighted to hear about your satisfying stay at our hotel. It warms our hearts to learn that you appreciated the dedication of our staff, the comfort of our rooms, and the variety of options at our breakfast buffet. Our team strives to provide exceptional service, even when it comes to out-of-hours requests, ensuring a memorable experience for our guests. We are also glad that our location served as an ideal base for your exploration and activities in Hasselt. We look forward to welcoming you back on a future occasion. Best regards, Patrik Roosenboom, General Manager
James A
Overnattede i apr. 2024
Familie
1.0/5
Slået op den 3. maj 2024
I've stayed a number of times at this hotel. It is my go to hotel in hasselt. Or it wad. Arrived back from a work event at 11.03 and was refused my icky drink of the night. 197 euros with kids and I can't have one drink three minutes after 11 when staying in the hotel. Really unacceptable for a club member and I will stay elsewhere in future
Oversæt
Svar fra overnatningssted: Dear Allen, Thank you for taking the time to share your feedback. Your loyalty as a club member is of the utmost importance to us, and we are disheartened to hear that your last visit was not reflective of the high standards we strive to uphold. We understand that being able to relax with a drink after a long day is a comfort many of our guests look forward to, and we apologize for any inconvenience caused by the bar service hours. Our bar closing times are communicated to ensure a tranquil environment for all our guests throughout the night, and while we regret that this policy impacted your stay negatively, We have a shop with various choices and seats in the hotel lobby where you are welcome to enjoy your drink. We hope for your understanding that these measures are in place to serve the best interest of all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Patrik Roosenboom, General Manager
williefil13
Overnattede i apr. 2024
Forretningsrejsende
4.0/5
Meget god
Slået op den 30. apr. 2024
Hotel in a good location close to the channel. Very attentive staff. Spacious rooms, clean, well maintained, good wifi with comfy beds. Good bathroom with good shower and rain shower. Maintenance was a bit slow, had the shower had coming off and I believe it was not repaired until I left since I could use the rain shower. Breakfast is good, many westerns options and you could even skip lunch . Well located close to the center of the city and main restaurants. Restaurant in the hotel is good also.
Oversæt
Svar fra overnatningssted: Dear Willie, Thank you for taking the time to give your opinion about your stay. We are delighted to hear that you found our location convenient and appreciated the attentiveness of our staff. Our team strives to provide a welcoming atmosphere and it is encouraging to know that their efforts have resonated with you. We regret to hear about the inconvenience you experienced with the shower maintenance. Please be assured that we take all feedback seriously and will look into the issue to prevent future occurrences. While we are pleased to know that the alternative shower options met your needs, we apologize for any discomfort caused. Your kind words regarding the cleanliness of our rooms, the comfort of our beds, and the quality of our Wi-Fi are much appreciated. We're also thrilled that you enjoyed our breakfast offerings and found our restaurant to be a good dining option. At Holiday Inn Hasselt, we aim to provide a complete experience, from a restful night's sleep to a satisfying start to the day. Once again, thank you for choosing Holiday Inn Hasselt. It is our hope that we will have the pleasure of welcoming you back for another enjoyable stay. We do hope to welcome you back in the future. All the best. Patrik Roosenboom, General Manager
Gæstebruger
Overnattede i aug. 2023
Andet
4.0/5
Meget god
Slået op den 22. sep. 2023
I'll start by saying that the location of this hotel is fantastic, right near the river side so great view, lots of shopping area and restaurants and bars/pubs near by and really located in the center of Hasselt. The hotel is very small and cozy, WiFi is fast and stable and staff are really nice and speak English fluently. Breakfast is really nice, fresh and enough options to choose from and the hotel bar in the evening is great to collaborate with colleagues over a fine Belgian beer or few ;) The rooms are small but OK the only thing is the really poor water pressure and the terrible noise of the aircon during hot days.
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Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our fantastic location, with its beautiful views and proximity to shopping areas, restaurants, and bars. Our team takes pride in providing excellent service, and we are glad that you found our staff to be friendly and fluent in English. We appreciate your feedback regarding the room size, water pressure, and air conditioning noise. Our rooms have been designed to provide a cozy atmosphere, and we apologize for any inconvenience you may have experienced. We will take your comments into consideration as we continue to improve our facilities and services. In the meantime, please know that our staff is always available to assist with any issues that may arise during your stay. We look forward to welcoming you back on a future visit. Kind regards,
C8409OMjosephs
Overnattede i sep. 2023
Familie
3.0/5
Slået op den 27. okt. 2023
A flawed hotel. We had a deluxe family bedroom which was okay, however, the lighting system was absurd. Beds were okay, bathroom was good. There is a buffet breakfast which consisted of three heated choices (scrambled egg, cheap mini sausages and bacon). The toaster took 8mins to make my toast, the rest of the food choice was cheap and limited. I must also make a point about the other guests: loud, greedy and incapable of using the provided tongs to pick up food. Not worth the money and I wish we had booked the Radisson Blu.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to review your stay. We are glad to hear that you found our deluxe family bedroom and bathroom to be satisfactory. Our recent renovation aimed to provide a comfortable and modern experience for our guests. However, we are sorry if you had any concerns regarding the lighting system, please do let us know at the time of any issues our team is always available to assist. We apologize for any inconvenience you experienced during breakfast, particularly with the slow toaster. We offer an American breakfast buffet with a variety of options, including a healthy corner with oats, muesli, and seeds, as well as a selection of cheeses, spreads, and pastries. We will take your feedback into consideration and work on improving our breakfast offerings. As for the behavior of other guests, we strive to maintain a pleasant atmosphere for everyone and will continue to monitor and address any issues that may arise. We hope to welcome you again. Best regards,
Gæstebruger
Overnattede i jul. 2023
Par
5.0/5
Enestående
Slået op den 23. aug. 2023
We really enjoyed this Holiday Inn as our first night stop off after England. It is located brilliantly in the centre with easy parking arrangements (book in advance online for a good rate) and the staff were relaxed and efficient and friendly. We also ate in the restaurant for dinner, which was tasty with good portions.
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Svar fra overnatningssted: Dear Guest, Thank you for such a positive review. We are delighted to hear that you enjoyed our central location and found our parking arrangements convenient. Our staff truly appreciates your kind words about their friendliness and efficiency. It's great to know that you had a tasty dinner at our restaurant, De Boulevard, and enjoyed the portions. We look forward to the pleasure of seeing you on a future occasion. Kind regards,
Gæstebruger
Overnattede i dec. 2022
Solorejsende
5.0/5
Enestående
Slået op den 31. jan. 2023
Stayed for 3 nights. First time in Hasselt and this hotel is a 10 minutes walk from the railway station and very close to museums (Jenevermuseum - and the Z33 museum). Did get a room 2 hours before normal check in - and got a late check out as well as complimentary breakfast due to being a Diamond Elite member. Breakfast was really good - so was the lunch and dinner i had in the restaurant. The room was of perfect size .- fresh and comfortable. Good speed on the internet. And staff were brilliant! Very good service at reception - breakfast and cleaning of the room ( the first morning the cleaner had even cleaned the room while i was having breakfast!!) Certainly a hotel to return to.
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Svar fra overnatningssted: Dear Ansel, Thank you for this positive review. It is rewarding to know that everything was to your expectations during your stay, especially your room and our team's top quality service. Your positive feedback will encourage us all to continue upholding our high standards. Thank you again. We look forward to the pleasure of seeing you on a future occasion. Kind regards, Joeri Beusen, General Manager
Gæstebruger
Overnattede i maj 2023
Forretningsrejsende
5.0/5
Enestående
Slået op den 30. jun. 2023
Lovely quality hotel - great location for exploring town - but most impressive quality - was the relaxed , friendly and helpful attitude of the staff - bar/restaurant and reception staff - would highly recommend
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Svar fra overnatningssted: Dear Anthony, Thank you for this great review. We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We are glad our location was convenient for you. We look forward to the pleasure of seeing you on a future occasion. Kind regards, Patrik Roosenboom, General Manager
Gæstebruger
Overnattede i dec. 2022
Andet
4.0/5
Meget god
Slået op den 31. jan. 2023
This was initially not the hotel I booked, as I had booked the Express by Holiday Inn which was about 5 mins walk from this property. However on the day of my arrival, I received a call from the property that they have moved my reservation to this property - I assume due to the HI Express being full and overbooked and my elite status. However this turned out to be a nice surprising stay especially my impression of the new Holiday Inn remodeling/branding for this short 1 night stay. Location This property like it's sister property is located at the edge of the city centre of Hasselt which itself it not too big, it is from either hotel (using the main market square as the centre) about 8-10 mins walk. This Holiday Inn property is located in a more open area with a big square in front of the hotel and to the back another large square leading to the shopping/centre of the city. The city of Hasselt has grown a lot since my last view > 8 years ago and opposite this property is the new re-developed small harbour area with a mix of shops and eateries and modern residential blocks. There's really nothing to be missed when staying at this location. Parking options are quite varied with a few parking garages in the vicinity of the hotel and street parking (though a bit more difficult during the week due to the charges and some are only limited to 30 mins or 2 hours). The hotel has it's own parking garage which can be accessed directly from the lobby via the lift. Check In I arrived about 16h at the property and there was one other guest at the front desk, and within a few mins, I was helped by the 1 front desk agent working. The check-in process was fast and efficient. I was informed of the different facilities of the property and the breakfast times. It seems that at this property they are still practicing time reservation for breakfast. The lobby area was well appointed being bright and modernly decorated with an inviting atmosphere to spend time if one wanted. Passing from the front desk to the elevators, there was also a special room converted to those blown up Castle for children (maybe it's only there during the summer period). Room I was given a room on the 2nd floor (the hotel is only 3 stories high) on to the right wing of the hotel (after exiting the elevators). It was very clear that the whole hotel recently went through some major renovation - with a nice bright design at each floor hallways and combined with a dark theme as contrast. The room size was sufficiently adequate and spacious. The newly renovated room was very well done - and I was very surprised by it, as it was much like the higher end Voco hotels - with the current trend of using dark colours and mixing it with trendy chairs and furnitures. It was to me very well done, keeping it simple yet modern and functional. On the right of the entrance was the bathroom/toilet and the left side was a wardrobe with the built in safe, minibar and coffee/tea making f
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for providing us with this comprehensive feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We also appreciate you highlighting your comfortable accommodation and our friendly team and are pleased you found our rooms equipped with everything you needed. Your remarks regarding the breakfast room have been duly noted and taken into consideration. Nevertheless, it's great to know our parking and location were convenient for you and it is rewarding to receive your kind recommendation. We would love to have you return on another occasion. Best regards, Joeri Beusen, General Manager
Gæstebruger
Overnattede i dec. 2022
Andet
5.0/5
Enestående
Slået op den 31. jan. 2023
First the basics: we had a double room with King-size bed. The room was recently renovated so all the materials were up to standard, good comfortable bed, nice bathroom, clean, etc - in short: a nice room to stay in. One minor remark: I wanted to drink something during the night and then I saw the minibar was empty. Was this standard during Covid-19 or just forgotten to restock? We had some bad luck during our stay but not the fault of the hotel: The rooms are more then sufficiently soundproof but the room next to us was occupied by some young people who wanted to continue partying in their room (remember closure at 11pm due to Covid measures). I had a lot of patience but at 3am I called the front desk to complain. Their reaction was swift and professional. Within 5 minutes security showed up and everything was quiet again. At breakfast, the diner room was crowed (this was exceptional) with people who couldn't care less of the Corona measures so my wife and I left without eating. When checking out the hotel spontaneously gave us a nice compensation for the inconveniences we experienced, even though it was not their fault. Conclusion: nice and clean rooms, good staff and with attention for their customers. By the way: the location is top!
Oversæt
Gæstebruger
Overnattede i dec. 2022
Par
5.0/5
Enestående
Slået op den 9. jan. 2023
Very nice Holiday Inn, very well located right at the ring in Hasselt downtown. Very comfortable and clean renovated rooms and a nice brasserie. The bed is huge (I guess 2 queens together). Initially I had a challenge in turning the TV on, but I was promptly helped by a reception lady who fixed the issue.
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Svar fra overnatningssted: Dear Guest, Thank you for positively reviewing your recent stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient. We all look forward to seeing you again in the future. Best regards, Joeri Beusen, General Manager
nelevbn
Overnattede i jun. 2024
Familie
4.0/5
Meget god
Slået op den 22. jul. 2024
goed hotel, heel vriendelijk en gastvrij. kamers waren ruim (wij waren met gezin met 1 kind). positief is dat je het raam kon openzetten voor verse lucht. kamer en badkamer waren heel proper en werden dagelijks gekuist. heel handig dat je direct in het centrum van hasselt zit, parking bij hotel is duur, 5 min rijden met de auto kon je gratis parkeren. lekker ontbijt, ze werken met tijdsloten maar toch moet je soms lang wachten om een plaatsje te krijgen. er is ook mogelijkheid om overdag en s'avonds te eten in het restaurant, kindjes onder de 12 jaar hebben voordeel. wel heel storende en onbeleefde groep jonge gasten allemaal voetballers van rond de 12 jaar, die zowel overdag al s'nachts veel lawaai maakte (roepen in de gang, op alle deuren kloppen tot 1 uur s'nachts). Pas nadat er verschillende hotelgasten naar de receptie gebeld hadden kwamen ze kijken van de receptie / nachtwacht. en werden de 2 begeleiders van de groep er bij gehaald en werden sommige kinderen in andere kamers gelegd en moesten ze duidelijk stil zijn.
Oversæt
Svar fra overnatningssted: Beste gast, Fijn dat u de tijd nam voor uw beoordeling. We zijn blij dat u de gunstige ligging van ons hotel, de vriendelijkheid en gastvrijheid van ons personeel, de ruimte van de kamer, de mogelijkheid om het raam te openen voor frisse lucht, en de netheid van de kamer en badkamer op prijs heeft gesteld. Het is altijd ons doel om een comfortabel en gastvrij verblijf te bieden. Niettemin betreuren we het dat uw ervaring met onze parkeergelegenheid niet aan uw verwachtingen heeft voldaan. Hoewel we begrijpen dat de kosten voor sommigen een punt van zorg kunnen zijn, bieden we een openbare ondergrondse parkeergarage met directe toegang tot onze lobby voor uw gemak, en we lichten altijd de mogelijkheid van gratis alternatieve parkeren op enige afstand. Bovendien spijt het ons zeer dat u hinder heeft ondervonden van geluidsoverlast. We streven ernaar om onze gasten de rust te bieden die zij verdienen en we zullen blijven werken aan het verbeteren van de manier waarop wij situaties zoals deze in de toekomst aanpakken. Tot slot zijn we verheugd dat u heeft genoten van ons uitgebreide ontbijtbuffet, de eetmogelijkheden in ons restaurant en de voordelen voor kinderen onder de 12 jaar. Wij hopen dat deze positieve punten bijdragen aan goede herinneringen aan uw verblijf bij ons. Graag verwelkomen we u opnieuw. Met vriendelijke groeten, Patrik Roosenboom, General Manager