Premier Inn Harrogate Town Centre

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You can usually expect a fairly good standard at a Premier Inn and know what you are getting but not on this ocassion. Putting to side the £15 parking, the initial entrance to the hotel was met by an overflowing rubbish bin, the reception self check in units were out of order, the lady behind the desk less than enthusiastic with her greeting and it just appeared the hotel was very tired and run down and needed a good clean. I was given my room on the 4th floor, on entering the 4th floor I was met with the full laundry basket which was still there when I later returned from tea. The room had marks on the walls, the air con vents was filthy with dust/cobwebs hanging and blowing when the heating was put on, the toilet seat was filthy, the shower head was dirty, the sink area had dirt marks on it and there were signs of some sort of mould on the ceiling in bathroom. I went down to the restaurant and it was so cold that the five people that were there had hats and coats on. My teeth were literally chattering by the time my tea came, In fairness the gammon I ordered was ok. It also appeared a few people had been waiting too long for food which I was surprised at as there were only five people present. Got to say I didn’t really have a problem with breakfast other than again it being very cold in the restaurant. My company usually stay in Premier Inns as you know what you get but I won’t be staying in this particular Premier Inns when I’m back in Harrogate in 2 weeks time.

The hotel staff were exceptionally helpful and welcoming. The rooms were spotless snd comfortable. Breakfast was superb. Previous reviews over the last few days bear no resemblance to our experience.

We have stayed at a number of Premier Inns in the past, including this one. We have, until now, always found them to be clean and comfortable. This was not the case during our recent stay. It was obvious our room had not been properly cleaned for some considerable time. There was mould on the bathroom ceiling, the handwash container was filthy, there was thick dust on the bedhead, windowsill and furniture. It was obvious that the room had not been properly hoovered as there was thick dust and dirt round the bed and castors. There were no pillowcases on the spare pillows. The toilet seat was broken. We reported the toilet seat issue but it took 2 days for a repair to be made. We also reported the other problems, which should have been addressed by housekeeping but were not. The public spaces in the hotel were also in need of a deep clean, the dining room furniture needed a good dust. I would not include the food or drink serving points in this comment - they were always spotless. We were offered a change of room but, as we were only there for 3 nights and the rest of the hotel seemed to be equally neglected, we declined. I have to say Ian was very helpful but it was obvious that there have been cutbacks in housekeeping and that no-one checks the rooms between occupancy. This hotel is in need to a deep clean and refit.

Very poor. Mould on bathroom ceiling, couldn’t check in because of card failure, staff smoking outside my bedroom window, breakfast not available at stated times (they said 0630, but wasn’t ready until much later), broken desk lamp with electrical hazard. Hotel looked battered and unkempt.

Excellent service with Conner always on hand and given us outstanding service. The hotel is good value, and you s in a good location.