Hampton Inn Harrisonburg-University

Unsatisfied. Filthy. Do not recommend. There was used dental floss tied to the shower head, shower was dirty had hair everywhere, dirt and dust on the soap bottles by the sink, carpets had stains all over them, dirt and dust throughout the entire room, the lock was broken on the room door, the bedding looked dirty, the room was disgusting! The ice machine was out of order, there was an elevator out of order, the elevator was loud and dirty. The staff was nice although, when reaching out to management regarding the uncleanliness there was no response. Staff was the best part our stay it’s too bad the room was so gross otherwise we would’ve stayed there again.

The internet stopped working during the night, and the fridge froze much of the food we put in it. Breakfast was so-so.

The hotel is very much run down. While the front desk staff is friendly, none of that helps when you get to the elevators and have to wait because half of them are broken (and scheduled to remain that way until August). Once you finally get to your room, you’ll see stairs on the bedding, as well as the carpet. Speaking of the carpet, some of the tiles are coming up, resulting in trip hazards, especially considering the lack of lighting in the rooms. In the bathroom, you’ll discover dust, dirt, and if you’re as lucky as we were, even some black mold. In the end, we decided to check out early. End result: there are a couple good things about this hotel, but you’ll likely regret booking here; we certainly did. It’s sad to see a decent chain have such a terrible product in its inventory.

3night stay - No housekeeping services were provided. We were told by front desk that its; provided every other day which means it should have been done during our stay. Another couple was told no housekeeping was provided because the hotel was booked with sports teams all weekend that checked out on sunday. Sports teams partied all night long in room next to us till 3am keeping us awake. we complained to front desk who said they would send someone up. this never happened. heater/Ac unit in room made loud whining noise but functioned to keep room cold or warm. hotel is very dated and old. trash overflowing in hallways. trash never emptied in room. carpet in room old and coming up. toilet backed up on last day. elevator very slow and not functioning properly. beds very uncomfortable and need to be updated with new matresses. would not stay here again

Booked early for family weekend and had a decent price. Live in Florida and delayed coming by a day due to mandatory evacuation and flights canceled due to Hurricane Helene. Called and informed of the delay and stated we would pay for the night missed but still coming. While checking out, saw that we were charged triple the price that we had booked originally. Brought to attention of desk clerk and informed he’s new but would have someone call us. No one called and when we called told they couldn’t help us. Contacted the GM and he has not returned our email or call. Do not stay here. They do not honor the price per night that was booked and take advantage of people going through a natural disaster.

I gave this hotel 2 stars because the room was nice. That was the only part of this stay that was what I expected. We stayed four nights. Our room was never made up - not even the trash was emptied. I had to go down after the second night and ask for towels. The man working overnight that night was wonderful. It was the only time during our stay that there was hot coffee, hot water for tea and fresh cookies at night. He ran around trying to make the customers happy - he even delivered the fresh linens. The female overnight attendant sat behind the desk and didn't do much - wouldn't get up and even heat up water for tea. It was very clear she didn't care. The breakfast was okay (except for the sausage) but I've had much better at other Hampton Inn locations. I love Hampton Inn but I don't think I will stay at this location the next time I come down to visit my son.

Franco and Kimberly were working at the front desk and were incredibly helpful. Whether we needed toothpaste or cookies, they speedily met our needs. These two exceptional employees made our weekend and drastically improved our overall experience. The rooms were pretty clean and had good sound insulation. Overall, this was a great hotel and we thoroughly enjoyed our stay.

Hats off to Victor Morris, who not only booked our trip over the phone but greeted us upon our arrival. He gave us a welcome pack of water and chips and a discount on our room because we are Hilton Honors Members. Victor could not have been more polite and helpful. We truly appreciate young people who are efficient and considerate. Victor is both! He’s a credit to the Hilton Enterprise!

Great location amaizing staff like Michael, victor and Randolph from the maintenance department. they all went beyond the call of duty to make our stay memorable. I will definitely be back with my family soon. Thank you for everything and keep up the great job!! Amanuel & family