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Placering4.6
Faciliteter4.5
Service4.5
Renlighed4.6
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Romeo
Horizon Deluxe River View King Room
Overnattede i jan. 2025
Par
16 anmeldelse
5.0/5
Enestående
Slået op den 23. feb. 2025
Perfect week end in this excellent hotel.
From the staff to the horizon club lounge all was perfect.
Food is very good, breakfast is great, rooms are big and clean.
Loved then Nespresso machine in the room.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。
Vincent Kam Seng Kee
Deluxe-værelse med queensize-seng
Overnattede i nov. 2024
Par
7 anmeldelse
4.7/5
Vidunderligt
Slået op den 13. jan. 2025
Overall an excellent hotel. Stayed for 5 nights and over the New Year celebrations. Very happy with the overall service and has a good breakfast spread. However, found the hotel pub at ground floor on New Year Eve to be totally unstaffed at all! We wanted to have some wine to celebrate the New Year 2025, but found hardly any staffs to place an order! We had to wait for at least 30minutes to be attended by someone. Besides this incident, I’ll rate the hotel very highly.
Oversæt
Svar fra overnatningssted: Dear guest, Regarding the issue you have reported, the hotel's general manager and management are very concerned. Customer service has always been our top priority. Please contact us and we will solve it as soon as possible. Shangri-La's business philosophy is "warm and hospitable, as close as family". We wish you a smooth work and a happy family!
It’s me mak
Deluxe-værelse med queensize-seng
Overnattede i dec. 2024
Familie
15 anmeldelse
4.7/5
Vidunderligt
Slået op den 25. jan. 2025
Good stay. Nice location
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。
PhillipSul
Horizon Deluxe River View Twin Room
Overnattede i dec. 2024
Familie
14 anmeldelse
3.5/5
Slået op den 7. jan. 2025
Receptionist has been friendly. Cleaning was reasonable but coffee cups not cleaned for 3 days, and coffee capsules not replaced. Breakfast was quite good with a lot of Chinese selection.
Overall I would give 4 stars
Oversæt
Svar fra overnatningssted: Dear_TSXX6746mgt**** guest, Thank you very much for your feedback. We are sorry to inform you that our hotel did not provide you with a perfect experience during your recent stay. We attach great importance to the issue you raised and will make improvements accordingly. If you have any needs, please feel free to contact our duty manager at any time. We are dedicated to serving you. Our business philosophy at Shangri-La is to be hospitable and family like. Wishing you success in your work and happiness for your family!
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i nov. 2023
Rejs med venner
2 anmeldelse
5.0/5
Enestående
Slået op den 20. dec. 2023
The room was large, clean and with a great view. On top of that the best thing is the service was exceptional! From the check in staff, cleaning staff, room service staff, concierge, the customer experience ladies etc etc we cannot thank you enough for the wonderful
care provided. We manage to get the names of some the staff that helped us. 徐羽彤,马红红,佳琪,周奕涵,秦奇,姜辉
We will definately return again! thank you all
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Gæstebruger
Deluxe værelse (2 senge)
Overnattede i nov. 2023
Familie
4 anmeldelse
5.0/5
Enestående
Slået op den 26. dec. 2023
No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support.
High floor with nice view! Money well spent. 😅
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Christin
Gæsteværelse - Flodudsigt (2 senge)
Overnattede i dec. 2023
Familie
6 anmeldelse
5.0/5
Enestående
Slået op den 1. feb. 2024
The staff are Friendly ❤️ hotel was amazing.. breakfast was great. Everything was perfect. Will stay again next time
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Gæstebruger
Horizon Deluxe River View King Room
Overnattede i jan. 2024
Forretningsrejsende
3 anmeldelse
4.5/5
Fantastisk
Slået op den 28. feb. 2024
Really a nice and new Hotel a bit out of the main city and hassle.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for staying at Shangri-La Songbei,Harbin! It is an honor for the hotel to leave a good impression on your stay. We sincerely appreciate your affirmation and praise of the hotel's service. The hotel has a total of 344 elegantly designed guest rooms and 33 serviced executive apartments located on the north bank of the Songhua River, with a superior geographical location overlooking the city skyline and the beautiful scenery of the Songhua River. The hotel has convenient transportation and is only a five minute drive from the internationally renowned Harbin Ice and Snow World. It is adjacent to several local scenic spots such as Sun Island Park, Northeast Tiger Forest Park, and Harbin Grand Theater. The hotel is only a 40 minute drive from Harbin Taiping International Airport and takes 30 minutes to reach Harbin West Station. Sincerely looking forward to your visit to Shangri-La Songbei,Harbin again and enjoying the hospitality of Shangri-La.
BritinChina
Gæsteværelse - Flodudsigt (Dobbelt seng)
Overnattede i nov. 2022
Par
10 anmeldelse
4.5/5
Fantastisk
Slået op den 31. dec. 2022
Hotel is in excellent location for the Ice festival and river views are excellent.!The 2 days we stayed the hotel did not have a restaurant open or offer in room dinning so we were limited to ordering take away and eating out.
Worth staying if you want to visit the ice festival but then maybe better getting a more central location for other tourist attractions.
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i dec. 2022
Par
1 anmeldelse
3.5/5
Slået op den 27. jan. 2023
Location little bit far from city, good shuttle bus, horizon club not worth to pay more, people friendly…. Harbin very nice town
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Shangri-La Songbei, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Gæstebruger
Gæsteværelse - Flodudsigt (Dobbelt seng)
Overnattede i dec. 2022
Familie
4 anmeldelse
5.0/5
Enestående
Slået op den 23. jan. 2023
The hotel is beautiful and new. The room was clean and spacious wish a beautiful view on the river. We stayed in Shangri-La in January. There was a nice selection of western food for breakfast.
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i feb. 2023
Forretningsrejsende
11 anmeldelse
4.7/5
Vidunderligt
Slået op den 9. apr. 2023
Good hotel, but location is not convenient.
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
Luc
Deluxe-værelse med queensize-seng
Overnattede i dec. 2022
Par
7 anmeldelse
4.2/5
Meget god
Slået op den 10. mar. 2023
Good location from Snow festival only
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
Svar fra overnatningssted: 尊敬的客人您好,針對您反饋的問題,酒店總經理及管理層十分關切。相關部門已第一時間進行核實,對客人的服務一直是我們的重中之重。正是您與我們分享的寶貴意見,使我們的服務質量能夠得到嚴格的監督和不斷的提高。您可隨時與我們值班經理聯繫,我們竭誠為您服務。香格里拉“熱情好客,親如家人”是我們的經營理念,祝您工作順心,闔家幸福!
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。