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Bekræftede anmeldelser
Placering4.6
Faciliteter4.6
Service4.6
Renlighed4.6
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Fantastisk til forretningsrejser(9)
Negative anmeldelser(17)
Gæstebruger
Boutique Queen Room
Overnattede i okt. 2023
Forretningsrejsende
11 anmeldelse
5.0/5
Enestående
Slået op den 8. nov. 2023
A Wonderful hotel i highly recommend very clean with so helpful stuff 🙂❤️❤️❤️❤️❤️❤️
Oversæt
Svar fra overnatningssted: See your praise is really good excited, but also so recognized our service ~ Carey only for each guest to provide the most intimate and meticulous service, to bring you a value experience. Keriad Hotel is a young and energetic hotel, with simple style, warm and thoughtful service to show the unique charm of the hotel. Your encouragement is the greatest support and encouragement to the hotel, we will serve every family attentively, and look forward to meeting you next time!
Gæstebruger
Værelse med to enkeltsenge
Overnattede i dec. 2023
Par
3 anmeldelse
4.7/5
Vidunderligt
Slået op den 4. feb. 2024
Very helpfull staff, thought not speaking much english, goes out of their way to assist you. Very large double rooms.
Decent breakfast and efficient laundry room, wash and dry on the go for free. (Detergent provided)
Many shops and small restaurants at backside. Easy to get taxi (Didi)
Oversæt
Svar fra overnatningssted: It's really exciting to see your positive review, and you still recognize our service so much. Kerry only seeks to provide the most thoughtful and meticulous service for every customer, bringing you a great value experience. Kyriad Hotel is a young and vibrant hotel that showcases its unique charm with a minimalist style and warm and considerate services. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you again!
Gæstebruger
Honor Family Twin Room
Overnattede i dec. 2023
Familie
8 anmeldelse
4.7/5
Vidunderligt
Slået op den 21. jan. 2024
Good location near the Harbin west railway station.
The hotel was clean with a nice breakfast. Check in and out was easy. The only negative thing is that people are still allowed to smoke in the hotel. Other than that everything was good :-) We can recommend this hotel for people visiting Harbin.
Oversæt
Svar fra overnatningssted: Hello! Thank you very much for taking the time to give Xiaokai such a thoughtful review. We also appreciate your high recognition and strong recommendation of Xiaokai. Every bit of customer demand is the direction we sincerely strive for. We will definitely work harder and look forward to our next trip. We hope we can create more perfect service for you. Xiao Kai looks forward to meeting you again!
Anonym bruger
Dobbeltværelse med Queen Size Seng og Memory Foam Madras
Overnattede i maj 2023
Par
13 anmeldelse
5.0/5
Enestående
Slået op den 14. jun. 2023
I was here for a week. This trip would not have been so amazing without the greatest service of this hotel!!! Highly recommend it to all of you guys!!!! ❤️❤️❤️❤️❤️❤️
Oversæt
Svar fra overnatningssted: It's really exciting to see your praise, and you also recognize our service so much ~ Kelly Yade only wants to provide the most intimate and meticulous service for every guest officer and bring you a value-added experience. Kaili Yade Hotel is a young and energetic hotel, displaying its unique charm with simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time!
Passport Visionz
Light Enjoyment Double Bed Room
Overnattede i nov. 2023
Par
150 anmeldelse
5.0/5
Enestående
Slået op den 23. jan. 2024
Amazing! Amazing hotel! I will be coming back! Their service was great and the good was great!
Oversæt
Svar fra overnatningssted: Hello! Thank you very much for taking the time to give Xiaokai such a thoughtful review. We also appreciate your high recognition and strong recommendation of Xiaokai. Every bit of customer demand is the direction we sincerely strive for. We will definitely work harder and look forward to our next trip. We hope we can create more perfect service for you. Xiao Kai looks forward to meeting you again!
Enricole
Light Enjoyment Twin Room
Overnattede i aug. 2023
Forretningsrejsende
58 anmeldelse
4.5/5
Fantastisk
Slået op den 11. sep. 2023
Location very convenient, good hotel in a building with several others hotels
Oversæt
Svar fra overnatningssted: Hello! Thank you very much for taking your precious time to give Kai such a good comment, and thank you for your high recognition and strong recommendation to Kai. Every demand of the guests is our sincere effort. We must work harder and look forward to the next trip, I hope we can create a more perfect service for you. Xiao Kai is looking forward to meeting you again!
Andrew k
Light Enjoyment Double Bed Room
Overnattede i mar. 2023
Solorejsende
5 anmeldelse
5.0/5
Enestående
Slået op den 3. maj 2023
Service is good!
Location is very near to the mall and the railway station.
Friendly staffs and they even contacted me when i left my watch at the hotel.
Oversæt
Svar fra overnatningssted: Welcome to the Kailiyade Hotel. Thank you for your recognition of our hotel and for your positive feedback. We look forward to your next visit with all our staff.
Svar fra overnatningssted: 小凱很高興得知您對房間乾淨度、服務質量和出行方便性都感到滿意。小凱始終致力於為客人提供舒適的住宿環境和優質的服務,您的認可對小凱來説是最大的鼓勵。希望您在未來的旅途中再次選擇我們酒店,小凱將繼續努力,為您帶來更美好的住宿體驗。再次感謝您的支持與厚愛!
Svar fra overnatningssted: 感謝您的入住體驗分享!我們非常高興得知您對我們的服務感到滿意。前台團隊會因您的肯定而倍感鼓舞,我們會繼續保持熱情周到的服務態度。同時,我們也很榮幸您喜歡我們推薦的當地特色菜,希望您能繼續發現更多美食。關於酒店環境,我們一直致力於為賓客提供乾淨舒適的環境,感謝您對我們房間設施的認可。我們會繼續做好設施的維護工作,確保每一位賓客都能享受到佳住宿體驗。在衞生方面,我們始終堅持高標準,清潔團隊的辛勤工作得到了您的認可,這對我們來説是最好的鼓勵。至於設施方面,我們力求為賓客提供便捷的服務,洗衣房的烘乾功能能得到您的青睞,我們感到非常高興。期待下次您的光臨,我們將竭誠為您提供更加優質的服務!再次感謝您的支持與好評,祝您生活愉快!
Gæstebruger
Honor Twin Room
Overnattede i dec. 2024
Forretningsrejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 24. jan. 2025
之前這裏住了三天,這是從雪鄉回來在哈爾濱最後一晚,依然的很好,酒店給免費升級了零壓雙床房,不錯呦
Oversæt
Svar fra overnatningssted: 您的滿意是小凱不斷前進的動力,小凱將繼續秉承高品質的服務理念,為每一位客人打造温馨、舒適的住宿環境。期待您的再次光臨,小凱將竭誠為您提供更優質的服務。再次感謝您的支持與好評!
Gæstebruger
Light Enjoyment Double Bed Room
Overnattede i jan. 2025
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 27. feb. 2025
十分滿意,很舒適
Oversæt
Svar fra overnatningssted: 您好!非常感謝您抽出寶貴的時間給小凱這麼用心的好評,更感謝您對小凱的高度認可與強烈推薦,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,期待下一次的出行,希望我們能為您創造更加完美服務。小凱期待與您的再次相遇!
Qingshan🇨🇳
Boutique Queen Room
Overnattede i nov. 2024
Par
10 anmeldelse
5.0/5
Enestående
Slået op den 31. dec. 2024
非常非常好,裝修好,服務好,非常非常舒適
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您對我們酒店的高度評價!我們非常榮幸能為您提供優質的住宿體驗。您的滿意是我們不斷前進的動力,我們會繼續保持高品質的服務和舒適的居住環境,期待您的再次光臨!祝您生活愉快!
Svar fra overnatningssted: 尊敬的客人,您好!首先,我們對您在凱里亞德酒店的入住體驗表示深深的歉意。我們非常重視您所反映的問題,並深感遺憾未能達到您的期望。關於衞生問題,您反饋的被子及床單上的血跡的問題客房部立即查看後立即為您處理解決了,今後也會加強對客房清潔的監督和培訓,確保此類問題不再發生。對於外賣送餐服務的不便,我們同樣感到抱歉。由於近期客流量較大點外賣的用户較多,我們已經安排人工上樓逐個送餐,很抱歉沒有達到您預期的效果,我們將對此服務進行改進,確保未來能夠更高效、更便捷地服務每一位客人。關於退房時間的催促,我們理解這給您帶來了不便和壓力。我們將在前台服務方面進行優化,確保在尊重客人休息需求的同時,合理管理退房時間。我們非常重視您的反饋,並將其作為改進服務的寶貴機會。再次對給您帶來的不便表示歉意,並感謝您的理解和支持。我們期待您的再次光臨,祝您生活愉快!
Svar fra overnatningssted: 尊敬的賓客,非常抱歉入住的不愉快體驗。您反映的早餐問題,升級房型時XC平台應該保留原有的含早餐服務。系統問題,但前台服務人員對此事件處理欠缺靈活性,之後我們會加強對前台人員的培訓,並與平台溝通確保類似問題不再發生。再次為給您帶來的不便表示歉意,並感謝您的反饋,我們會努力改進服務,期待您的再次光臨。
Svar fra overnatningssted: 感謝您選擇我們酒店作為您和家人蘇州到哈爾濱之行的第一站。我們非常重視您在入住期間的感受和反饋。關於前台服務,由於高峯期客流量較大,前台工作人員可能未能及時提供周到的服務。小凱將加強前台服務管理,提升服務質量,確保每位客人都能感受到小凱的熱情與關懷。小凱很高興聽到您對房間設施、洗澡水温和地暖的滿意評價。小凱會繼續努力,保持並提升這些方面的服務質量,為客人提供更加舒適、便捷的入住體驗。對於早餐方面,小凱理解您的感受。由於地理位置和周邊餐飲環境的影響,我小凱的早餐可能相對簡單。我們將積極尋求改進,嘗試提供更多樣化、符合不同口味的早餐選擇。再次感謝您的寶貴點評和意見。小凱會認真吸取經驗,不斷改進,期待在未來的日子裏為您提供更優質的服務。祝您和家人旅途愉快,萬事如意!