For at sikre autenticiteten af de viste bedømmelser, beregner vi ikke blot et gennemsnit. I stedet tager vi hensyn til anmeldelsens troværdighed og datoen for gæstens ophold for at fastlægge den endelige vurdering.
Bekræftede anmeldelser
Placering9.1
Faciliteter9.0
Service9.4
Renlighed9.1
Filtrer efter:
Sortér efter:
Alle anmeldelser(1832)
Positive anmeldelser(1742)
Anmeldelser med billeder/video(541)
Lækker morgenmad(198)
Venligt personale i receptionen(164)
Praktisk parkering(99)
Godt indrettet(74)
Fremragende design(73)
Fantastisk til forretningsrejser(54)
Fremragende eftermiddagste(36)
Tæt på togstation(26)
Negative anmeldelser(90)
Lynette Loke
The Count Enjoyed His Own House
Overnattede i dec. 2024
Familie
14 anmeldelse
10.0/10
Enestående
Slået op den 14. jan. 2025
Very good location
Room is huge and clean
Very helpful and attentive staff
Great varieties of breakfast spread
Oversæt
6/14
Svar fra overnatningssted: 感謝親的5星和點評分享,酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務,把每一位客人當成好朋友一樣對待,旅行的路上一路勞累風塵僕僕,而酒店就是親在哈爾濱温暖的港灣,卸下行囊,放下疲憊,迎接親的的是熱情明朗的微笑,真誠和用心的服務,美味可口的水果,舒適的客房,營養豐盛的早餐,用真誠和真心打動親,讓彼此的距離拉的更近一些,每個城市都有難捨的景色,每個酒店都會由他們特別而又温馨!期待下次與親的邂逅喲
Gæstebruger
The Count Enjoyed His Own House
Overnattede i nov. 2024
Familie
4 anmeldelse
7.5/10
Slået op den 31. dec. 2024
The hotel is clean and tidy. The staff is friendly even though they know limited English. I didn’t take the breakfast. There is warm drink serve in hotel lobby for guest . The heater is functioning well. There is a bidet at toilet which i like.
Oversæt
Svar fra overnatningssted: Dear Guests hello!Thank you very much for your positive feedback on our hotel. We are glad to know that you found the hotel clean and tidy, and that the staff were friendly despite their limited English skills. We appreciate your understanding and acknowledgment of their efforts.We are also pleased to hear that you enjoyed the warm drinks served in the hotel lobby, the well-functioning heater, and the bidet in the toilet. These are all details that we strive to provide to ensure our guests have a comfortable stay.Since you didn't take breakfast, we would like to inform you that we are constantly working on improving our breakfast offerings. We hope to provide a more diverse and satisfying breakfast selection in the future.Please let us know if there are any other areas where we can improve your experience. Your feedback is invaluable to us, and we will do our best to address any concerns you may have. Thank you again for your support and trust!
Gæstebruger
The Count's Comfortable Family Room
Overnattede i nov. 2024
Rejs med venner
2 anmeldelse
10.0/10
Enestående
Slået op den 21. dec. 2024
Excellent location and service here! Breakfast provided has a wide selection and staff are very nice and friendly. Small gift when leaving was very cute!
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!謝謝您給我們的建議,對我們的認可和表揚,我們一定努力做的更好,做服務就是做細節,我們努力想給每一位入住酒店的貴賓有温度的服務,讓您在伯爵酒店感覺舒心,暖心,必須要用我們的服務為這個城市增光添彩,期待您的再一次到來!祝您生活幸福、健康平安!
Gæstebruger
Earl premium kingsize seng værelse
Overnattede i okt. 2024
Rejs med venner
2 anmeldelse
10.0/10
Enestående
Slået op den 9. dec. 2024
Easy to access good restaurants and shangzhidajie metro . Loved the breakfast, comfort beds and bathrobe. Easy to board car and bus here.
Oversæt
Svar fra overnatningssted: 感謝親的5星和點評分享,酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務,把每一位客人當成好朋友一樣對待,旅行的路上一路勞累風塵僕僕,而酒店就是親在哈爾濱温暖的港灣,卸下行囊,放下疲憊,迎接親的的是熱情明朗的微笑,真誠和用心的服務,美味可口的水果,舒適的客房,營養豐盛的早餐,用真誠和真心打動親,讓彼此的距離拉的更近一些,每個城市都有難捨的景色,每個酒店都會由他們特別而又温馨!期待下次與親的邂逅喲
Gæstebruger
Earl premium twin værelse
Overnattede i nov. 2024
Rejs med venner
6 anmeldelse
10.0/10
Enestående
Slået op den 23. dec. 2024
Around the hotel have a morning market , if you have time can walk around
Oversæt
Svar fra overnatningssted: 感謝親的5星和點評分享,酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務,把每一位客人當成好朋友一樣對待,旅行的路上一路勞累風塵僕僕,而酒店就是親在哈爾濱温暖的港灣,卸下行囊,放下疲憊,迎接親的的是熱情明朗的微笑,真誠和用心的服務,美味可口的水果,舒適的客房,營養豐盛的早餐,用真誠和真心打動親,讓彼此的距離拉的更近一些,每個城市都有難捨的景色,每個酒店都會由他們特別而又温馨!期待下次與親的邂逅喲
lingxbelle
Earl premium kingsize seng værelse
Overnattede i nov. 2023
Familie
4 anmeldelse
3.0/10
Slået op den 30. dec. 2023
The room is very dirty, and it’s not clean properly. The toilet smells really bad. We asked for room service, the cleaner put a bag of water in plastic bag to cover the smell but it doesn’t work. Location was ok, staff was ok too. Breakfast is not great.Definitely need to improve the cleanliness by a lot.
Oversæt
Svar fra overnatningssted: Dear guest, we deeply apologize for anyinconvenience caused to you. We havenotified the relevant departent personnelto punish and provide corrective trainingfor the issues you have reported. To ensurethe quality of our service, we actively striveto improve and sincerely hope that youhave a pleasant journey!
Chee Heng
Count Special Twin Room
Overnattede i aug. 2024
Rejs med venner
10 anmeldelse
10.0/10
Enestående
Slået op den 20. okt. 2024
Very good will back again
Oversæt
Svar fra overnatningssted: 尊敬的賓客:感謝您選擇伯爵酒店。您的滿意是我們前行的最大動力,我們會努力將服務做得更細緻更周到,為了讓您擁有最舒適的居住環境,我們定將不懈努力。同時 ,我們也歡迎您給我們提出更多更好的建議,讓我們做得更好。再次感謝您對伯爵酒店的支持,期待與您的再次見面!
Svar fra overnatningssted: 尊敬的賓客,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享這段暖心的好評!看到您對酒店裝修風格、服務細節以及地理位置的認可,我們倍感榮幸!贈送身份證防護套和早餐是我們希望為旅途增添的小驚喜,很高興能讓您感受到貼心與温暖~家庭房能為您和家人提供舒適的空間,更是我們的榮幸!期待未來能繼續陪伴您開啟每一段美好旅程,祝您生活愉快,萬事順意!
Svar fra overnatningssted: 尊敬的客人,非常感謝您選擇我們酒店並分享如此暖心的入住體驗!看到您對酒店地理位置、設施服務的認可,尤其是對早餐的喜愛,我們倍感榮幸~能為特種兵式出遊的您提供便利,助力輕鬆打卡哈爾濱熱門景點,還得到阿姨的誇讚,我們太開心啦!期待下次您與家人再來,我們定用更貼心的服務與美味早餐,給您帶來更多驚喜!
Svar fra overnatningssted: 尊敬的賓客,您好!非常感謝您選擇入住我們酒店並抽出時間分享這段暖心好評!看到您對我們服務、客房、地理位置及早餐的認可,全體工作人員倍感榮幸,您的滿意就是我們前行的最大動力!能為您的哈爾濱之旅增添美好回憶,我們無比欣喜~期待下次重逢時,繼續為您帶來“花小錢辦大事”的超值體驗!祝您生活愉快,萬事順遂!
Svar fra overnatningssted: 尊敬的客人,您好!萬分感謝您抽空留下這段暖心好評!看到您對酒店環境、設施、服務以及早餐、下午茶的全方位認可,我們倍感榮幸!洛神花茶能得到您的喜愛,更是讓我們驚喜不已~很高興此次入住能為您的哈爾濱之旅增添美好回憶!無論是下次故地重遊,還是探索新風景,我們都在這裏備好熱茶與熱情,隨時歡迎您再次回家!
Svar fra overnatningssted: 尊敬的客人,您好!衷心感謝您選擇我們酒店並留下如此暖心的評價!得知您和家人,尤其是長者家對酒店的歐式風格、豪華設施以及便利的地理位置感到滿意,我們倍感榮幸!精心打造的歐式裝潢與優質設備,就是希望為每位賓客營造難忘的入住體驗,而能助力您輕鬆打卡索菲亞大教堂,更是我們的榮幸!您的滿意是我們前進的動力,期待未來能繼續為您和家人提供貼心服務,願您生活處處是美好,旅途歲歲皆順遂!
Svar fra overnatningssted: 哇!收到您和寶貝的超五星認可太開心啦~把俄式城堡的浪漫融入每一間客房,用洗衣間、健身房的便利服務旅途,再以豐盛自助早餐開啟活力一天,能讓全家人都住得舒心就是我們最大的心願!“下次還住這兒”簡直是對我們最高的褒獎~哈爾濱的城堡隨時歡迎小寶貝和家人們歸來,下次見面一定準備更多驚喜! 🌟
Svar fra overnatningssted: 尊敬的賓客,您好!衷心感謝您選擇下榻我們酒店,並抽出時間分享如此細緻的反饋!您對房間清潔度與優越地理位置的認可,是對我們最大的鼓勵!關於隔音問題給您帶來的不佳體驗,我們深感抱歉,已將您的意見納入重點改進計劃,後續將針對性優化設施,竭力為每位客人打造靜謐舒適的休憩空間。期待未來能有機會再次為您服務,用更完美的體驗贏得您的再次青睞!祝您萬事勝意,旅途無憂!
Svar fra overnatningssted: 尊敬的客人,看到您如此暖心的反饋,我們整個團隊都備受鼓舞!酒店毗鄰教堂的獨特地理位置,確實希望能為客人帶來別樣的浪漫與便捷,很高興它與我們的服務都合您心意~為早行的您備好早餐盒、妥善處理遺留物品,都是我們應該做的小事,能解決您的需求便是我們的榮幸!期待未來還有機會用細緻周到的服務,為您的旅途增添更多美好回憶!