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Bekræftede anmeldelser
Placering9.5
Faciliteter9.3
Service9.5
Renlighed9.5
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Gæstebruger
Suite-lejlighed
Overnattede i jul. 2024
Familie
9 anmeldelse
5.5/10
Slået op den 30. aug. 2024
My favourite part of the hotel is the self serviced laundry. The guest room itself is quite old and smelly. Furniture is dirty and bed linen is tired. Breakfast is average. Overall the hotel is far below the standard of Sofitel and definitely not a 5 star hotel.
Oversæt
Svar fra overnatningssted: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us. New quilts have been purchased and their are on the way, the hotel has just started renovating the new furniture. I am a appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa hope to see you again
Your Jamaican Girl
Superior-værelse med queensize-seng
Overnattede i maj 2024
Par
14 anmeldelse
9.0/10
Fantastisk
Slået op den 11. jun. 2024
I had an amazing time, of course Sofitel never disappoints! 💜 The facilities were up to par, the food was exquisite and the service was top-notch. Everything was quite impressive, from the in-room dining experience to the indoor fitness center. The room was decorated free of charge at my request and spa packages were reasonably priced.
Oversæt
6/8
Svar fra overnatningssted: We regret that we have not been fully satisfied with you.We know that the more trust we get, the more we ask ourselves to do better, so as to live up to everyone's expectations. We will adjust the shortcomings as soon as possible, and look forward to your visit again in a better state. Sofitel Harbin wish you a pleasant trip!
AW**
Superior-værelse med queensize-seng
Overnattede i jan. 2025
Forretningsrejsende
12 anmeldelse
9.5/10
Vidunderligt
Slået op den 4. feb. 2025
Thanks to Alisa's assistance, I've got a perfect stay in Harbin.
Oversæt
Svar fra overnatningssted: 很遺憾此次入住未能達到您的期望,為此我們深表歉意,我們希望能夠努力做的更好,為賓客們提供滿意的服務和住宿環境,期待您的再次光臨,哈爾濱索菲特大酒店全體員工祝您新春快樂!
Alistair Mark
Superior-værelse med queensize-seng
Overnattede i jun. 2024
Familie
3 anmeldelse
4.5/10
Slået op den 21. jul. 2024
Dated hotel . badly in need of a refurbishment. Queen-sized rooms are pretty small really.
Avoid the cooked western-style breakfast , for one its a rip-off at 168 RMB per person , and something was definitely not fresh as I spent two days on the toilet.
Oversæt
Svar fra overnatningssted: Bonjour guest, Thank you for share your experience. I am sorry that hotel did not meet your expectations; please allow me to express my sincerest apologies.your feedback is very important to us. the F&B Manager have already known your feedback. According to the survey, no customers had similar situation on the day, but we will still pay attention to the food safety of customers. Once again, please accept my sincerely apology and hopefully enjoy to stay with us. Sofitel Harbin hope you have good trip, see you next time.
Christian Siegfried
Luksusværelse, kingsize-seng, høj etage
Overnattede i dec. 2024
Par
4 anmeldelse
10.0/10
Enestående
Slået op den 6. jan. 2025
Great Service! Whole team took very good care.
Oversæt
Svar fra overnatningssted: Thank you for your support and affirmation of Sofitel Harbin, as a veteran hotel opened for more than ten years, we use professional service to escort your travel, I wish you a pleasant trip!
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i jul. 2024
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 27. aug. 2024
Alisa service was excellent and the hotel was clean and comfortable
Oversæt
Svar fra overnatningssted: Bonjour guest,Thank you for your support and trust. I will share your feedback with other ambassadors. I hope that with such an example, we will do better and better. wish your hava a nice trip
Ronan2
Deluxe-dobbeltværelse
Overnattede i dec. 2023
Par
10 anmeldelse
10.0/10
Enestående
Slået op den 29. jan. 2024
The hotel is very nice and clean . Location very good . Have big mall beside and a big food street love this place will sure visit again . Good for traveling
Oversæt
Svar fra overnatningssted: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. We hope you were impressed by this trip and welcome again. Have a good trip.
David Shick!
Deluxe-dobbeltværelse
Overnattede i dec. 2023
Par
15 anmeldelse
8.0/10
Meget god
Slået op den 6. jan. 2024
The hotel was clean and fine. Breakfast was good, but there were a few issues. WiFi was a pain to access on my laptop. I just gave up there. Major issue was the temperature in the rooms. So hot. We were told that thermostat control was fixed. Made sleeping uncomfortable.
Oversæt
Svar fra overnatningssted: Bonjour Sir/Madam, Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hotel has 24-hour service hotline, if you need our help, please dial "55" in the room. Hope to meet you again at Sofitel Harbin, wish you a pleasant trip! Live the French Way
Indra
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 28. dec. 2024
Alisaver good hotelgood
Oversæt
Svar fra overnatningssted: We always believe that only professional knowledge and skills can provide guests with quality service, thank you for your trust and support, look forward to meeting you again at Sofitel Harbin, wish you a pleasant trip!
Zongtianchunyilang
Superior-værelse med queensize-seng
Overnattede i aug. 2023
Forretningsrejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 15. sep. 2023
Thanks for the kind hospitality and service during my stay. Especially, thanks for Alice’s kind support and information sharing in a timely manner. I fully recommend you stay at this hotel during your trip to Harbin.
Oversæt
Svar fra overnatningssted: おはようございます,Aliceのサービスはあなたに深い印象を残してうれしいです,ハルビンソフィー大ホテルへの旅が忘れられない思い出になりますように,またお目にかかれるのを楽しみにしております,よい旅をお祈りします。
ckate
Luksus Værelse, enkeltsenge
Overnattede i dec. 2022
Familie
3 anmeldelse
9.0/10
Fantastisk
Slået op den 29. jan. 2023
Indoor swimming pool temperature was enough to swim, hotel staff was all kind and sorted out everything quickly. We even could enjoyed the Lion Dance at the hotel lobby on the first day of ***** New Year.
交通:Hotel is just next to Wanda Mall so we could go LaoChangChunBing branch and big supermaket easily.
卫生:Pleasant stay except for some smoking smell.
Oversæt
Svar fra overnatningssted: Thank you for sharing your experience with us. I hope you will have a wonderful stay at Sofitel Harbin,We will focus on your feedback, the New Year new atmosphere, I wish you a happy ***** New Year, all the best-——Sofitel Harbin
Kitloong
Deluxe-dobbeltværelse
Overnattede i dec. 2023
Rejs med venner
5 anmeldelse
7.0/10
Slået op den 23. jan. 2024
It was a very good stay overall.
Oversæt
Svar fra overnatningssted: Bonjour guest,Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa wish you have a good trip
Gæstebruger
Luksusværelse, kingsize-seng, høj etage
Overnattede i nov. 2024
Par
12 anmeldelse
6.5/10
Slået op den 4. feb. 2025
Not bad
Oversæt
Svar fra overnatningssted: 很遺憾未能獲得您的十分滿意,為此我們深表歉意,深知得到的信任越多我們越是要求自己做的更好,這樣才能不辜負大家的期望,我們會關注您提到的問題,在條件允許的情況下會逐一改善,很高興您和我們一同分享您的住宿體驗,感謝您的支持和信賴,期待您的再次光臨,祝您旅途愉快!
Baodapipihan
Luksusværelse, kingsize-seng, høj etage
Overnattede i nov. 2023
Par
2 anmeldelse
10.0/10
Enestående
Slået op den 15. dec. 2023
Alisa
Oversæt
Svar fra overnatningssted: 感謝您參與點評,沒有華麗的語言,但很暖心,為酒店的進步添磚加瓦,再次感謝您,祝生活愉快!