Country Inn & Suites by Radisson Hotel (Harbin Central Avenue Saint Sophia Cathedral)

The location was excellent, right on the pedestrianized Zhongyang Avenue which is full of domestic tourists most hours. It can get a bit too crowded though, such that it can get annoying. Check-in was smooth and efficient. The room was clean on arrival. The room was a bit small but the bed was comfortably large. Despite the crowds out on Zhongyang Ave, the room was quiet. The blackout curtains were useful because sunrise was at 4am. Lighting was good and there were several power points for charging equipment. There was a table which I could use as a desk. Unfortunately there was no fridge. Another improvement would be to have more hooks and hangers for clothes. Temperature control was good. The bathroom was quite spacious with a shower stall that was 1.5 square metres at least. Hot water came through quickly and drainage was good. Breakfast was disappointing. Out of six hotels that I stayed in during this trip (all in the same price category) this hotel had the smallest selection of food items for breakfast. There were no western options beyond sliced bread and strawberry jam. No fruit available. No fruit juice. The selection of Chinese dishes changed regularly but still seemed more limited than other hotels. The breakfast room tended to be so full at peak times, people had to wait for tables. Staff seemed ill-prepared to deal with non-chinese speaking guests. Despite it being obvious that I was using a translation app to ask my question, they always replied in Chinese, speaking fast and with quite complex sentences. It is as if they assume that all guests can understand their replies even if the questions were asked via an app. This happened a few times (till I gave up) and at no time did a staff member take out a phone and app to translate their reply. Staff in this hotel need culture- and linguistic-sensitivity training. I was also disappointed when I asked them to help me book a taxi because I had an early flight and needed to leave for the airport at 5:30am. The staff seemed unable or unwilling to book a taxi. She simply pointed me to the street and said I should go there and hail a passing taxi. The street was almost deserted at 5am.

I recently stayed at this hotel in Harbin, and I highly recommend it. The location is excellent, situated at the entrance of Central Street, making it easy to access various attractions. The hotel is new, and the rooms are exceptionally clean. The staff are friendly, helpful, and provide great service. If you're planning a trip to Harbin, I would definitely suggest considering this hotel.

We stay 4 night here . Good location , 100m away from centre .

Excellent location and 100% recommended if you are a first timer in Harbin. Close to the subway, the Main Street and Sofia’s church. The hotel is quiet, modern and clean. The room was great, and the breakfast quite nice. Variety of options. There is also snack in the evening. The staff is really helpful- they even helped me with a phone call.

Excellent location! The breakfast buffet had a nice variety as well to choose from.

Nice hotel with best location. Service is great and genuine. Highly recommended.