Hilton Garden Inn Hanover Arundel Mills BWI Airport

Excellence stay The say was excellent. The room was very clean check in was easy and quick. I would recommend it, and I would stay again.

GREAT STAY! Any bad review just gives Karen vibes honestly, Newly renovated, nice staff, convenient. Couldn’t ask for more

Great room….TV sucks!!!! The stay was great besides the TV reception it was terrible only 3 channels and they were not clear the whole time….dont think it’s a good idea for a hotel to have satellite as cable….that was the only downfall of the stay

It’s okay, better options available. when I checked in the front staff was by getting more distracted with other guest. felt like my business wasn’t valued. no direction to elevator, which was odd since they had two separate ones that went to different floors. I went on the wrong one the first time. when I went to my FIRST room, my key unlocked the door but someone else’s items were inside. immediately I went back down to let them know someone was in my room. front desk was puzzled. took another 20 mins to get me straight. back and forth with issues on my reservation. asked for king bed and they kept saying queen. once I got to my room it was fine. property is under renovation so the rooms look rushed. once checking out, the front desk person was off to the side on FaceTime. Did not even notice me until I said something. Took about 25 mins to check out because the front desk from check in booked me for two rooms not one. Overall it was an average experience but when I travel back up to this area for work, this is not a place I will be staying again. Most concerns was safety of multiple keys going to the same room / potential squatters and lack of customer service.

The room was very clean. The beds were very comfortable. One thing to do is check the creamers for coffee in the room. Other than that, thumbs up!

Upon arrival I paid the required deposit for the room. Within hours my credit card had been compromised. I only used it that day at that location and the charges that alerted me to the problem came from the area we were in. At checkout, I told the clerk and asked for the manager to alert them to the potential problem and unfortunately they were not working. Someone did call me back and left a message. I’ve called 3 times and left messages and no one has returned my call. I am not sure if this hotel is the source of my credit card fraud, but a return phone call would have gone a long way.