Serene Boutique Hotel & Spa

Myself and my partner stayed in the Serene Boutique Hotel in Hanoi a couple of months ago and it was a wonderful experience. The location was great, situated in the old quarter and within walking distance to alot of tourist attractions - ie. Note Coffee, Water Puppet Theatre, and nice restaurants. The service from the staff members was exceptional. We had an amazing receptionist named Minh who went above and beyond to make sure we got the most out of our stay. He helped us plan out our itinerary for the week and booked all of our trips and transfers which was incredibly helpful. We stayed in Hanoi for 3 days but also did tours to Ninh Binh, Ha Giang (Loop) & Ha Long Bay. The hotel allowed us to store our luggage in the hotel between trips which was fantastic. The tours organised by Minh were incredible and this whole week was certainly the highlight of our Vietnam trip so far! Thank you to Minh and all of the incredible staff here for being so welcoming, accommodating and for being incredibly helpful during our stay. We are very grateful and would definitely recommend this hotel to others. 10/10 service! 🌟

Great hotel in the centre of Hanoi. All tourist attractions, bars, restaurants etc. pretty much within walking distance. Unbelievable value for money. The service provided prior and throughout our stay was fantastic, big shout out to Alice who went above and beyond assisting us with our travel plans. She arranged airport pick up, discounted spa treatment, 2 days 1 night Halong Bay cruise, sleeper coach tickets to Sapa, and 24/7 assistance via WhatsApp! Could not fault any of the bookings, they were exactly as described. Also shout out to Tony on reception who couldn’t do enough for you. He directed us to the best shop for exchanging money. Highly recommend staying here!

Where do I start. From the moment I booked, I received a message from Alice Nguyen offering her services in any way. It felt amazing to have an immediate connection on the other end. Alice went way above and beyond the call of duty. I ended up in the hospital for 6 days, and she was just so helpful booking extra nights with upgrades for hubby, giving gifts, and helping with transportation just everything. I feel I am forever indebted to Alice of Serene Boutique and spa. I will never forget the care I revived here from all staff. Breakfast was lovely and sweet staff, and the room was always clean. Thank you! We are very grateful.

A very nice hotel with a reasonable price. The room was very beautiful and clean and the staff were also very friendly and ready to help if there were problems, for example the water pressure in our bathroom wasnt very strong but they could fix it in a few hours. It is also very close to the old quarter where all the tourists go but not so close that you cant sleep in the night due to the traffic. If I go back to Hanoi I would stay at this hotel again.

Location location location, it's in a fabulous location walking distance to everything.Fantastic staff so helpful and great housekeeping team. Stayed for 5 days and it ticked all the boxes, only had breakfast on our first morning and to be honest that was a bit of a let down,eat out after that for breakfast.So many places to eat and cheap to. I would recommend and definitely stay here again.

We had a fantastic stay at this centrally located hotel, surrounded by numerous attractions and dining options in the old quarter. The staff, including Alice, My, Hannah and Minh, were incredibly welcoming and made us feel comfortable throughout our stay. They provided assistance with directions and excellent recommendations for dining and sightseeing. Our room was clean, and the comfortable bed made our stay enjoyable. They were also kind enough to keep our luggage for a night when we went to Lan Ha Bay. We also learned a bit about local life when we had a chat with Alice, overall a great stay!