Sheraton Hanoi Hotel

Sheraton Hanoi Hotel anmeldelser

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Đ. Xuân Diệu, Road, Quan Tay Ho, Hanoi, VietnamVis hoteloplysninger
Sheraton Hanoi Hotel
Sheraton Hanoi HotelSheraton Hanoi HotelSheraton Hanoi Hotel
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Gæsteanmeldelser

4.3/5
Meget god
69 anmeldelse
Bekræftede anmeldelser
Placering4.4
Faciliteter4.2
Service4.4
Renlighed4.4
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Alle anmeldelser(69)
Positive anmeldelser(63)
Anmeldelser med billeder/video(9)
Venligt personale(12)
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Fantastisk beliggenhed(6)
Negative anmeldelser(6)
Karen Grace
Deluxe-værelse med kingsize-seng
Overnattede i okt. 2024
Forretningsrejsende
6 anmeldelse
5.0/5
Enestående
Slået op den 11. dec. 2024
My stay at the Sheraton Hotel was absolutely fantastic! From the moment I arrived, the service was exceptional. The front desk staff was friendly and efficient, making check-in a breeze. The room was spacious, modern, and spotless, with a very comfortable bed and all the amenities I could ask for. I especially appreciated the high-quality toiletries and the in-room coffee maker. The hotel's location was also ideal, with easy access to [mention nearby attractions or business centers]. I enjoyed the delicious breakfast at the restaurant and the cozy ambiance of the lobby bar. The pool and fitness center were well-maintained, and I had a relaxing time there. I highly recommend the Sheraton for anyone looking for a luxurious, yet comfortable stay, and I will definitely return on my next trip!
Oversæt
Eon Jui
Overnattede i nov. 2023
Solorejsende
9 anmeldelse
4.7/5
Vidunderligt
Slået op den 1. jan. 2024
Located just next to west lake, has a good view. However the surroundings don't have much stuff, especially local foods. Shout-out to the staffs for being super helpful! Overall very satisfied.
Oversæt
Svar fra overnatningssted: Dear Eon Jui,Thank you for your feedback about our hotel's location and your overall satisfaction with your stay. We appreciate your kind words about our staff and their helpfulness.Regarding the availability of local food options in the neighborhood, we apologize if there was any inconvenience. While the immediate surroundings may not have a wide variety of local food establishments, we do have a number of international and local food stores in the neighborhood.Our concierge team is well-equipped to provide recommendations and assist guests in finding local dining experiences that suit their preferences. They can guide you to nearby food options that offer a mix of international and local cuisines, ensuring you have a diverse range of choices to explore during your stay.Thank you for bringing this to our attention, and we appreciate your understanding. We're glad to hear that you were overall satisfied with your experience at our hotel. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay in the future.Best regards,The Hotel Management
Alexlimdx
Overnattede i nov. 2023
Solorejsende
3 anmeldelse
4.7/5
Vidunderligt
Slået op den 9. jan. 2024
10mins drive from main tourist attraction, quiet surroundings
Oversæt
Svar fra overnatningssted: Dear Alexlimdx,Thank you for your positive feedback about our hotel's location. We're glad to hear that you found our hotel to be conveniently located, just a 10-minute drive from the main tourist attractions. We strive to provide our guests with easy access to popular sites while offering a peaceful and quiet environment to relax and unwind.Our location in a tranquil area allows our guests to escape the hustle and bustle of the city while still being within reach of the major attractions. We understand the importance of providing a serene atmosphere for our guests to enjoy their stay.We appreciate your feedback and are delighted that our location met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.Best regards,The Hotel Management
Shangaorenzhiyuan
Overnattede i sep. 2022
Forretningsrejsende
12 anmeldelse
5.0/5
Enestående
Slået op den 17. okt. 2022
Hotel is some old.But the service is very good and the buffet is also very very valuable.A lot seafood include big tiger prawns and can not image only 600K-700K. Much better than intercontinental landmark 72 charge 1.3 million but without valuable seafood.
Oversæt
Svar fra overnatningssted: Dear beloved guest,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i apr. 2024
Solorejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 24. maj 2024
Excellent!
Oversæt
Gæstebruger
Grand Deluxe-værelse med kingsize-seng
Overnattede i mar. 2022
Solorejsende
45 anmeldelse
4.7/5
Vidunderligt
Slået op den 25. apr. 2022
Everybody was kind. Everything looks not bad(Western style). I had a good memory about the hotel.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for visiting us at Sheraton Hanoi Hotel. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Sheraton one you will remember forever. Thank you and welcome you back in the near future!
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i jan. 2025
Forretningsrejsende
46 anmeldelse
5.0/5
Enestående
Slået op den 28. feb. 2025
五星級酒店典範
Oversæt
Gæstebruger
Deluxe-værelse med kingsize-seng
Overnattede i apr. 2024
Forretningsrejsende
5 anmeldelse
5.0/5
Enestående
Slået op den 16. jun. 2024
服務很好,越南河粉好吃 酒店環境不錯,房間空間挺大的 整體性價比還行,但對於越南物價水平來説可能稍貴一些。
Oversæt
Gæstebruger
Deluxe-værelse med kingsize-seng
Overnattede i jun. 2024
Forretningsrejsende
20 anmeldelse
2.0/5
Slået op den 2. aug. 2024
性價比不高,雖然是老前幾的酒店,但是設施老舊! 入住給的是個家庭房,兩個房間有聯通衹是鎖起來,感覺不安全,就要求換了個房間(820),結果發現地面臟的一塌糊塗!想想太晚到也就算了,第二晚上發現入住的預授權竟然沒取消,金額還是掛在我的賬單上,聯繫酒店後才給取消了。我想問是不是如果沒發現我就得額外被扣錢?
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced.We regret that the condition of the facilities did not meet your expectations and that the family room arrangement made you feel unsafe. Your comfort and security are our top priorities, and we appreciate your request for a room change.We also apologize for the cleanliness issues you encountered in your new room and for any confusion regarding the pre-authorization on your account. We understand how frustrating this can be, and we are committed to improving our processes to prevent such occurrences in the future.Your comments are invaluable in helping us enhance our services. We hope you will consider giving us another chance to provide you with a better experience.Thank you once again for your feedback.Best regards,The Hotel Management
Ikazhang
Overnattede i nov. 2023
Par
22 anmeldelse
4.0/5
Meget god
Slået op den 28. dec. 2023
周圍西湖環境不錯,可惜設施太舊,性價比不值1200多,早餐還可以。健身房和泳池要通過四樓廊橋到附屬棟使用。露天泳池通花園,但是花園和外邊沒有大門,通過停車場外邊人可以進入,安全隱患有。
Oversæt
Svar fra overnatningssted: Dear IkazhangThank you for sharing your feedback about our hotel. We appreciate your comments about the pleasant surrounding environment of West Lake and the satisfactory breakfast.We apologize if some aspects of our facilities did not meet your expectations. We understand your concerns about the age of certain facilities and their value relative to the price. Your feedback will be taken into consideration as we continually evaluate and improve our offerings.Regarding the gym and swimming pool, we apologize for any inconvenience caused by the need to access them through the fourth-floor corridor bridge in the annex building. Our hotel takes pride in its distinctive architectural design and the thoughtfully designed landscape. The bridge connecting the main building to the annex building provides guests with an opportunity to appreciate the hotel's aesthetic and enjoy the surrounding views.We also appreciate your feedback regarding the safety concern related to the open-air swimming pool and garden area. We appreciate your vigilance and take the safety and security of our guests very seriously.We want to assure you that we have security measures in place to maintain a safe environment for our guests. There is always a security guard stationed at the entrance to monitor and control access to the swimming pool and garden area. Their presence helps to ensure that only authorized individuals can enter the premises, minimizing any potential safety hazards.Thank you for bringing this to our attention, and we value your feedback as it helps us maintain the highest standards of safety and security for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,The Hotel Management
Gæstebruger
Grand Deluxe kingsize-seng værelse, ikke-ryger
Overnattede i nov. 2023
Forretningsrejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 22. jan. 2024
西湖邊上喜來登,與洲際酒店緊挨着,偶遇婚禮,感受越南年輕人的開放、新潮,有型有品。 自助早餐也還不錯,房間設施齊全,有點經典味,酒店設計有越南風格,融合得不錯!
Oversæt
6/7
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i jun. 2024
Forretningsrejsende
8 anmeldelse
5.0/5
Enestående
Slået op den 18. sep. 2024
プールが綺麗で最高でした。フロントも丁寧でまた泊まりたいと思います。朝ごはんもどれも美味しく、フォーは味付けが二種類ありました
Oversæt
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i jun. 2024
Forretningsrejsende
2 anmeldelse
3.0/5
Slået op den 30. jul. 2024
設施相對比較舊,房間裏有淡淡的黴味。地理位置不錯,河內西湖邊上,周邊環境不錯。早餐可選的品種不是很多。
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about our location by West Lake and the pleasant surroundings.We apologize for the smell you in your room. Your comfort is important to us, and we will address these concerns with our maintenance team to ensure a better experience for future guests.Regarding the breakfast variety, we are continually working to enhance our offerings and will take your suggestions into consideration.Thank you for your valuable insights, and we hope you will give us another opportunity to provide you with an improved experience in the future.Best regards,The Hotel Management
Gæstebruger
Overnattede i apr. 2023
Forretningsrejsende
4 anmeldelse
4.2/5
Meget god
Slået op den 8. maj 2023
服務方面:前台,餐廳和健身房的接待人員非常熱情禮貌!禮賓部的工作人員很有責任心! 住房:朝向環境一般;遙控器不容易打開電視; 洗手枱下水較慢。酒店外有個大湖,可以湖邊騎行散步!但是衞生一般。
Oversæt
Svar fra overnatningssted: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!
Shenzhennatie
Grand Deluxe kingsize-seng værelse, ikke-ryger
Overnattede i mar. 2023
Familie
12 anmeldelse
4.0/5
Meget god
Slået op den 3. maj 2023
雖比較舊,但基本的品質還是在的,第一天入住的時候,發現了一個小蟑螂,經過攜程客服的溝通,給我們升級了一個更高層的房間,視野變得更好了,馬桶也變成了電動馬桶蓋,感覺整體的服務還可以,可惜沒有專門的中文服務。早餐都是酒店吃的,四天基本沒啥變化,感覺一般般。
Oversæt
Svar fra overnatningssted: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!