Phuong Trang Hotel

Lovely and clean, and the people there are so nice, also you can get many packages or services from them.

It was comfortable stay so you get what you paid for. The location was not the best because you need to take a bus or taxi to get to the old city. The receptionist were very kind and helpful. They offer tours and taxi to and from the airport in reasonable prices. 10 min taxi to Aeon mall which has the best food court in Hanoi in my experience.

The location is central. Not too far from the lake and it's not too noisy

For the price it's okay. My room was not thoroughly cleaned until staff person, Toan intervened. I paid for my laundry to be washed and ironed, but it was returned unironed. When I brought this to the attention of Toan, he stepped in and did it. Toan treated me like a revered guest. Other staff could learn a lot from him on how to provide excellent customer service.

First, the picture in their social media is not true. I am a solo traveler and loves comfort. So I booked a hotel good for 2 and it come with breakfast (see photo reference). But when I arrived, comes my first disappointment. The room is way too small. The bathroom is bigger than the actual room that you don’t know where to put your luggage. I slept with my luggage because the room is pure bed. When you stand up, your head will touch ceiling. I’m just 5’8 for God’s sake. Next, there’s no TV or WiFi. How the **** the hotel don’t have a WiFi? Is this 1950? The only working WiFi is in reception. It’s not a problem for me until I used all my data that I need to connect. I have a work so I need connection. They said they have 24 hours reception so I asked if I could stay because I have to work. They don’t allow because the staff will be sleeping. The heck. When I check out this morning, I paid an extra 150,000 dong. I asked why and told me it’s for the breakfast for 2 days, 75,000 dong per breakfast. I told the staff I paid for it when I booked it and even show my booking reference but they don’t recognize. That time, I only have enough money for me to go back to airport but I still paid. Now, I’m 5,000 dong short for my taxi fare. I asked them if they could exchange my peso to dong but they refused. I showed them that if I booked grad, it’ll be 45,000 dong and I only have 40k. I just asked for extra 5k dong but offered instead to find a taxi. I thought she’ll talk to taxi for a fixed price but hey no. She just offered a metered taxi. I was confused that time because what if it’ll go beyond what I have. So I said I can’t ride a metered taxi. But she’s shouting. I may not understand what she’s saying, but she’s shouting and pissed! The heck! I should be the one who’s pissed. I still ended up riding that taxi and lucky enough it was exactly 40k dong. But it’s a no for this hotel. If only I could give a negative 100 for a review I will. Trust me.

We found lots of hair, especially in the bathroom. Cleanliness should improve. Room was ok, just a bit small but looks nice. Staff was kind.