Phuong Trang Hotel

The worst hotel that I’ve ever seen.When I arrive there,the owner shouted to me .He said there is no booking with my name.He didn’t check properly and he doesn’t speak English.When I show my check in voucher,He responded me impolite.And the room is moldly,old and dirty.A/C was okay. He asked us to rent a bike from hotel .When we refused , he kept on reminding us the check out time.That’s so irritating,annoying .Greedy Vietnamese ! don’t trust the good reviews! There is no lift and you have to take a taxi or bus to get Hanoi old town.

Always friendly and easy to get a room. The room quality is with the price. Good for a few nights when travelling in Hanoi.

The hotel is nice with good service. Overall, I am satisfied with this stay.

Great hotel, nice rooms, comfy beds. Owners do everything so you feel good. You can rent a motorbike or book Tours in the hotel.

Place is good for the price. Just the staff doesn't speak English and you can here the noise of everybody so don't expect to sleep late.

I recently stayed at Phuong Trang Hotel, attracted by its very cheap price. However, I must say that my overall experience was not entirely satisfactory. One of the main issues I encountered was the cleanliness of the hotel. While I understand that the price was low, I still expected a certain level of cleanliness. Unfortunately, we found hair on the sheets, which prompted us to ask for a sheet change. Moreover, there were also hairs in the bathroom, which made me quite uncomfortable. On a positive note, I found the lady and gentleman at the reception to be kind and friendly, providing good customer service. One important thing I feel I should mention is the bridge close to the hotel. If you plan on walking to the other side of the city, be aware that this bridge is not designed for pedestrians and lacks proper facilities. It is practically impossible to walk to the main part of the city using this bridge.