Skylark Hotel

FRAUD ALERT, PLEASE READ! We booked 3 nights in this hotel from trip.com. The price was expensive for Hanoi but after seeing the room photos we thought it would be nice to stay in a fancy place. The photos advertised were FAKE! The room was dark, small and old. Very ugly. The walls need to be painted urgently, the furniture is old and the beds are hard and uncomfortable. Please see the ad and actual pictures and judge by yourself. We told this to the reception staff right as we walked in, but they told us that they would speak to the manger the following day. They "upgraded" us to a bigger room which was a bit less sad but still no resemblance to the photos and not what we paid for. We complained to trip and requested a partial refund but the hotel just refused. They just ignored our claim and told us that "they renovated the rooms in 2020 and that is why they looked different". Come one guys, it's been 5 years since 2020 plus that room didn't seem to be renovated for the last 30 years. The breakfast was buffet but below average (little to choose from, not the best quality) and the swimming pool was small with freezing cold water and no towel service. I strongly suggest you find a better place for the same price, as this one shouldn't cost more than 20 USD per night.

Overall hotel was good. For smokers, there is no smoking area. Breakfast and pool in sister hotel, 2 doors away. Very friendly and helpful staff. The room was clean, bathroom was ok but not really clean. Was older the price I paid

The room was super nice and spacious and we loved it when we got there. Later in the evening we found many cockroaches in our bathroom and that was scary (for us. )The hotel staff was very nice, they came to help us and they even changed our room. The breakfast was very good, the swimming pool on the rooftop was ok, it felt a little bit cold that day we were there though! The location is also good , since it is inside the old quarter, many shops and coffee shops nearby.