Hanoi House Hostel & Travel

definitely smaller than expected but did the job, we also had breakfast booked and it turned out they no longer have breakfast to have… and we were not told. we did get money back but it was a lot more to go out and buy breakfast, a cost we didn’t expect - could be better organised to let customers know.

Linda runs this place like a true professional! She arranged my ride from the airport, gave me recommendations of things to do, and made sure I was very comfortable in my stay. Room 505 is a great room with a balcony and the price was so reasonable. I will stay here again.

Do not book their tour packages! Big bait and switch!!! They gave us a quote for two tours of Mai Chau and Ninh Binh and our experiences was AWFULL!!! Our lodging looked nothing like the brochures, and the activities were not what was printed on the brochures. And, they hugely overcharged us, far different from their original hand-written quote. Beware how they switch from USD to VND. They said they would refund but never did! We're disputing through our bank. They promised my 82-years-old mother she would receive activities when we would do bicycling and Mountain climbing but never gave her any alternatives, she ended waiting on the bus. We wanted to cancel but they would not allow us--and we did not want to be stuck with no transports 4 hours in the middle of nowhere from Hanoi. They canceled some key visits on the itineraries and did not replace them, just shortened the entire program as well as changing our visit dates. We texted/called but no answer. And when we were back in Hanoi, we went to the office twice and it was closed, even though they said they would be open and told us we would get some refunds. Not reputable!!!