La Nueva Boutique Hotel Ha Noi

We picked this hotel due to its location. There’s no doubt coz everything - good restaurants, salon, pharmacy, etc are all so nearby. We were greeted and welcomed by Jenny. Jenny took time to brief through their services, quick introduction of what’s in the vicinity etc before bringing us to our room. I was impatient coz I cld not wait to check out the room. But one would appreciate such efforts from a boutique hotel. Room and toilet sizes are ok. We were told this hotel has the most decent sizes which is true and also the reason why we hv shortlisted this hotel. But we were disappointed that the furnishings were so dated. Orientation of the room is weird that we need to figure out how to place our luggages, etc. And the family room has no side table for us to eat in. The 2 big beds were the only bonus. We were delighted with a smart TV but could not access TV channels for 3 nights out of 5 nights booked. We only reported on the 3rd day am. Thereafter, Jenny, Jimmy and the team made conscious efforts to remediate and update the issue. Breakfast selection is decent with daily changes of desserts or sweets. We love the home made Yogurt. The food standard is slightly above average when compared to 4-5 stars hotel. Sky bar menu is not bad, and the staffs were superb friendly. Overall, the service from this hotel is excellent. Special mention to Jenny and Jimmy for their outstanding hospitality and sincerity. We hope to visit this place again after it’s renovated.

great location, super friendly staff, nice view from rooftop, cocktails way overpriced but tasty

We had a lovely stay here at the hotel. Centrally located so easy access to local sights and restaurants. Friendly and helpful service from arrival to departure. Will recommend and stay again!

It's good when I stay here. All staff is nice and kind. Breakfast is great, the room always clean. I love it Next time I have chance I will stay here again

Everyone in the hotel made us felt at home. We were given all the support eg. Excursion arrangements and recommendations. Total peace of mind.

Didn't get a chance to try the breakfast as we had to leave very early for Sapa. We asked if the hotel could pack a breakfast for us and we got a basic pack of bread, jam, butter, some fruits, yoghurt and a cup of vietnamese coffee. The manager Jimmy was very helpful in providing tips and answers to the usual travellers' questions.