Grand Mercure Hanoi anmeldelser

Svar fra overnatningssted: Dear valued guest,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear Mr. Wong,Thank you for taking the time to share your experience with us. We are pleased to hear that you had an excellent stay and appreciated our room layout, comfortable bed, air conditioning, and breakfast selection. It is also wonderful to know that our reception, restaurant, and concierge teams provided courteous service.However, we sincerely regret the inconvenience caused by the initial room assignment and the noise from events on the 3rd floor. Please rest assured that we take your feedback seriously and will work on addressing these concerns to enhance our guests’ experience.We truly appreciate your insights and look forward to welcoming you back for an even more seamless stay. Should you require any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear Junimay Cortes,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear Darkforth,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear anselo,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Reply from the property：Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen The Quang Front Office Manager

Svar fra overnatningssted: Dear Guest,Thank you for sharing your feedback. While our hotel is not located in the Old Quarter, we take pride in offering a tranquil and culturally rich setting next to the historic Temple of Literature. For your convenience, our team is always happy to assist with transportation arrangements or recommend nearby attractions to enhance your experience.We appreciate your insights and hope to welcome you again in the future. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we we are dedicated to provide the highest quality and consistent level of service for all our guests; therefore your feedback is very important to us. I am disappointed to learn that you were let down by some aspects of your visit, specifically regarding the water pressure in the bathroom and the friendliness of the Guest Service Agent. This has been addressed to the team for immediate actions of improvement to ensure similar issues do not reoccur in the future. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Olivia TaAssistant Front Office Manager

Svar fra overnatningssted: Dear Anonymous User,Thank you for taking the time to leave a comment. We are happy to hear that you were satisfied with our cleanliness, service and breakfast. At Grand Mercure Hanoi, we strive to ensure that all our guests have an unforgettable experience and we thank you very much for your enjoyment. We hope to welcome you back soon. Nguyen The QuangFront Office Manager

Svar fra overnatningssted: Dear Man Yee,Thank you for your feedback! We’re glad you were pleased with the service, and we apologize that the breakfast did not meet your expectations. We’ll work on improving it and hope to offer a better experience next time.Sincerely,Hannah PhanGuest Experience Manager