Moon West Lake - Serviced Apartment

Great Service, I love the smell and they clean everyday.

I choose to stay in that place for the second time this year during my visit in Hanoi. Last time I got high floor room and everything was just perfect! Unfortunately, this time even though I requested high floor apartment, I got the first floor one with explanation that there is nothing else available. Young boy in the lobby propose me to move to one of their different apartments if I am not satisfy with that one, but then he stop replying and I decided to give it a chance and stay. Please be aware that is very noisy there, especially if you choose room facing lake. Noises from the street, as well as people conversations until very late night, as there are several cafe shops and restaurants right downstairs. First day, washing machine got broken, then lighting , after the wardrobe. Electric pot was also impossible to use, even though they always send someone to fix and help. Apartment 201 should be renovated, as it’s simply old. Beside all of that, my stay was OK.

I regret booking this hotel, it's not like the picture, it's dirty, the room is dirty, I couldn't stay, I couldn't change the room, I couldn't cancel, I couldn't get a refund.

I appreciate the team in arranging us a room further from the lift, higher floor and has window. Room is spacious. Staffs are attentive. However, it does not meet my expectations in terms of toilet size, cleanliness and room odour. The toilet has a stink scent I’m not too sure from where. Also, their toiletries are not fragrant enough. Maybe it’s my fault for not double check with other reviews and in depth research of the room in advance. With the price I pay, I understand it may have shortcomings, but it’s too much for me to handle. Therefore, I decided to check out early (initially 3 nights stay, but only stay for 1 night).

The staff are very helpful and kind. The room has complete facilities and aminities

I always stay here whenever I’m in Hanoi, a bit far from Hanoi Old Town but far from the noise. Lake view was nice, sooo relaxing. The best is the laundry machine with dryer and complete cooking utensils.