Moon West Lake - Serviced Apartment

Great experience. Painless, quick check-in & check out. Good size rooms (I stayed in 2 different rooms after extending my stay) with smart layout & space usage. Very clean with all necessary amenities. Good strong hot water flow. Very friendly and helpful staff. Great location on West Lake with a variety of nearby cafes & restaurants. At the price charged this is a great bargain 👍. One slight quibble is the reception staff need to educate themselves about the TV stations offered to guests. I was told they only had Vietnamese channels but they have many English news, movie & lifestyle channels but the TV reception required setup to access these.

I have been at this property for five nights. Everything has been enjoyable. I was treated right by all the staff with genuine kindness and professionalism. My room was nicely cleaned every day with everything replenished.  I want to thank housekeeping for taking care of my room. They were all great. Reception staff and the bell boy are also great.  Honorable mentions of appreciation goes to Quang, Tuan, Jay, Phuong, Binh, Tham, Huong and Ngoc. I look forward to returning back someday. This will be my place to be. Highly recommended. Very close to nice coffee shops and places to eat there within very short walking distance. And the views of the lake are also nice. Thank you.

Great Service, I love the smell and they clean everyday.

I choose to stay in that place for the second time this year during my visit in Hanoi. Last time I got high floor room and everything was just perfect! Unfortunately, this time even though I requested high floor apartment, I got the first floor one with explanation that there is nothing else available. Young boy in the lobby propose me to move to one of their different apartments if I am not satisfy with that one, but then he stop replying and I decided to give it a chance and stay. Please be aware that is very noisy there, especially if you choose room facing lake. Noises from the street, as well as people conversations until very late night, as there are several cafe shops and restaurants right downstairs. First day, washing machine got broken, then lighting , after the wardrobe. Electric pot was also impossible to use, even though they always send someone to fix and help. Apartment 201 should be renovated, as it’s simply old. Beside all of that, my stay was OK.

This hotel is adequate for the price. Location is ok but far from the old quarter. Our bathroom ceiling was leaking which was a little annoying but overall the room was ok.

I enjoyed my stay at this hotel. I had a big room to myself. The staff was friendly and attentive. The cleaning service was great even though sometimes the staff could not stop by my room because they had too much work to do. They did stop to change my towels and bring water bottles. The location is great if you are just in Hanoi to relax. The West Lake view is beautiful no matter the weather condition. There are many coffee shops in the area with different aesthetics and great service. But there are not many food places close by. The front desk is very helpful, they helped me to call a taxi and do laundry and also stored my luggage pre and after check in/out.