22Land Moon West Lake

Disgusting Room, Bad Smell, Overpriced Everything – Avoid! This was honestly one of the worst hotel stays I’ve ever had. The room smelled strongly of damp, and the air conditioner barely worked, so it was hot and uncomfortable. The bed was stained with what looked like blood or feces – absolutely unacceptable and disgusting. The minibar is a total scam. They’ll overcharge you for basic items. A small bottle of water was supposedly 25,000 VND, cashews 45,000, and chips 65,000 — but I was charged over 200,000 VND. Those same snacks would cost no more than 35,000 in any local shop. I ended up paying 20,000 VND more for no reason. Don’t use anything in the room. The staff are rude, unhelpful, and the service is terrible. As for breakfast? Barely anything — just a few pieces of bread and some jam. I only went once during my whole stay, and that was enough. Not recommended at all. Stay away.

Great experience. Painless, quick check-in & check out. Good size rooms (I stayed in 2 different rooms after extending my stay) with smart layout & space usage. Very clean with all necessary amenities. Good strong hot water flow. Very friendly and helpful staff. Great location on West Lake with a variety of nearby cafes & restaurants. At the price charged this is a great bargain 👍. One slight quibble is the reception staff need to educate themselves about the TV stations offered to guests. I was told they only had Vietnamese channels but they have many English news, movie & lifestyle channels but the TV reception required setup to access these.

I have been at this property for five nights. Everything has been enjoyable. I was treated right by all the staff with genuine kindness and professionalism. My room was nicely cleaned every day with everything replenished.  I want to thank housekeeping for taking care of my room. They were all great. Reception staff and the bell boy are also great.  Honorable mentions of appreciation goes to Quang, Tuan, Jay, Phuong, Binh, Tham, Huong and Ngoc. I look forward to returning back someday. This will be my place to be. Highly recommended. Very close to nice coffee shops and places to eat there within very short walking distance. And the views of the lake are also nice. Thank you.