Collection O le Grand Hanoi Hotel - the Tryst

Room was terrible old and no maintenance . No safety . Window lock was broken but don’t bother to be fixed. Floors tiles crack into lines it can cut foot . The whole room run down soap put on the floor like village. Room was clean but the whole place need to be renovated. Price is just ok with location near by food stalls and market. Not close to old quarter walking distance 20 mins. Service at front desk the older lady was ok. But afternoon staff lady doesn’t know customer service.

This is the first time in my life I've encountered such an attitude. On my last day in Hanoi, I had to book this hotel, as I thought that after leaving the hotel where I lived before I would spend the day in the city, but there was a typhoon and heavy rain and many flights were postponed and I wanted to rest more time before the road. There were no places in the hotel where I lived and I couldn't extend my stay. I just found this hotel nearby to relax for a few hours before the road. At check-in, the employee saw my last day of the passport rudely said, or to the migration and not to settle in, said that today I'm leaving so there's no need (although it has anything to do with it) I have a reservation and it's paid for, while I explained and the weather was visible. He began to be rude and I became so creepy from such an attitude towards a hotel guest, a guest of the country, no respect and even more so a man and a woman to say that. At the same time, he didn't want to cancel the reservation and didn't cancel it! And the support service also did not solve the issue, the hotel replied that it does not know how to cancel. Armour! They only know how to be rude and I don't know who they are. Go around this place!

Checked in in the morning for a standard double room but the door had a hole that you could see through into the room and the TV did not work. There was no windows in the room and Wifi was very weak so I ended up upgrading my room to a superior double with a balcony facing the road which was much nicer with the bathtub and the TV worked perfectly

Nice size room. Great location only a 15 min walk to old quarters. Love sitting on the balcony and listening to the lively streets. Booking again

Very dirty and better not to book

Stayed here for a short time was ok