Maya Boutique Hotel & Spa

Really wonderful and comfy hotel. The service is fantastic and everyone who works there is great. The location was very central (note noise may be an issue, but I found it acceptable). Only issue was that my hair dryer had some sort of electrical short and started sparking. Potentially a tad dangerous but will chalk it up to random error. Really cute and European style place.

Great location if you want to be near the drinking spots and beer street, rooms are reasonably sized and the bathroom is huge

It’s a very narrow 3 star hotel. Its highest floor is 8. The lobby is at ground 2nd floor and the lift to the room starts from 3rd floor. However the staff is very helpful and proactive when it comes to carrying your luggage up and down the stairs.

Location is prime. Staff are super friendly & attentive. Beds are comfortable, bathroom is alright. Tv and safe didn’t work.

The room and hotel does not like at all as on the booking page :( Room was cleaned, but sheets, towels were so old. It needs immediate renovation. It was extremalnie load, couldn’t sleep. Location on the street. Staff was very nice and friendly. Doing their best. It’s like 2 European Star hotel.

This is not 4stars or 3stars hotel. And this is the worst hotel in my life. After we checked in 15 mins we realize that the A/C in our room isn’t that cool. We were waiting till 30 mins and getting sweat. I walked down to talk with the reception guy Mr.Hung and he said that other guests complained about this too but because of this is summer in Vietnam so it’s very hot. He asked us to move to another room on 9th floor with stair after 7th floor. That’s what we paid for but we tried and the A/C isn’t better. So we said no to that room and Mr.said he will bring us a fan so it will better. I felt like what? Why we have to sleep in the room with extra fan just because your A/C doesn’t work very well and this isn’t what we paid for. We tried to asked him to cancel hotel for us so we can look for another nicer hotel with good A/C but he said no he won’t refund for us as we already checked in for 2.30hrs! But hey I was talking with him downstair the whole time after 30 mins. But he said I already sleep there and he won’t refund for the first night. Also he said “you hot, because you feeling hot”. I told him what are you talking about? And he said “no no, I don’t talk with you” Oh My God!! What in the world is this? Mr. ****, you are not fit for this position. No service mind at all. **If you are a manager who seep this review please know that this is real experience I got from Mr.Hung and he is not fit at your hotel, zero service mind, not willing to help. The sitiation can be better if he willing to help and understanding person. But he just make it worst and we have to contact Trip.com to cancel the last 3 nights. Thank you to Trip.com staffs and supervisor that tried to help us for 4hrs, we are appreciate it. But again Mr.Hung, you are worst at what you doing!