Hanoi Golden Moon Hotel & Travel anmeldelser

The staff are excellent in their costumer service. They always check us on esp. To Jessica and the 3 others ( forget their names) help us book our halong bay and Ninh bình tour hassle free. Perfect location near to the Lake and St Joseph Cathedral and other tourist spots, a lot of coffee shops nearby and local street foods overall it was a pleasant stay. For sure I will be back again.

Maybe not perfect, but the location is very good

올드쿼터에 가까워서 마사지부터 맛집이랑 매우가깝습니다. 근데 처음에 예약했던 트윈룸을 주지않아서 기분나빴는데 직원들도 미안하다고 해서 풀렸습니다.. 그리고방을 바꿔주는줄알고 외출했다가 들어왔는데 ㅋㅋㅋㅋㅋ방을 안바꿔주고 침대를 트윈으로 바꾸는것 보고 기가막힌....ㅋㅋㅋㅋㅋㅋ침대를 바꿀생각을 하다닠ㅋㅋㅋ 다시 올꺼냐꾸 묻는다묜 대돱해쥬는게 인쥐상점 한국의 평하를 위해 믜래룰위해 안감. 예약한 뇌 손과락을 쫠라야지

호안끼엠 호수, 맥주거리등 관광지와 가까워서 편해요 11시 체크 아웃 하고 저녁 비행긴데 짐도 맡아 주시고 직원분들도 친절합니다

Hôtel très bien situé. La chambre donne sur la rue, on entend le bruit des voitures mais cela est bien atténué. Le personnel est très serviable !

距離旅遊景點近，酒店非常小。 前台沒有保安，餐廳就在前台。

地點非常好的酒店離景點近吃的東西和地方太多了。房間很不錯前台的兩位孩子都很好客客氣氣的。雖然窗口外就是街道但是房間裏卻很安靜。推薦。

Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!

I had a terrible experience at this hotel due to misleading photos and descriptions on Tripadvisor and Booking. I arrived on 20th February for a 3-night stay, only to discover that my double room on the second floor had no windows - no fresh air, no daylight - an absolute nightmare! This crucial detail was conveniently omitted from the room description. When I raised my concerns, the staff offered to cancel my reservation for the remaining 2 nights and refund me, which I gladly accepted. I quickly found a much better place just across the street. I suspect they wanted to cancel my Booking reservation to protect their artificially high rating. As for breakfast, it was just as disappointing. I was given a choice between eggs or pancakes - both were not allowed. I chose pancakes, and to my shock, they served a single pancake. I’ve never seen anything like it! Please don’t be fooled by their Google, Booking or Tripadvisor rating. This place is smelly, miserable, and could easily ruin your trip. Avoid at all costs!

Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!

This hotel deserves all the best comments there is.. from the location, the room, the breakfast, and most specially the staff. Special mention to Mina and Minh (James) who were really on their toes in accomodating all the guests. Having been in Hanoi a number of times and staying at different hotels in the old quarter and Hoan Kiem area, I would say this is the best hotel so far.❤️

We spent four nights at the Hanoi Golden Moon Hotel and found it to be the absolute best during our entire stay in Vietnam. The location is superb, close to numerous attractions and many restaurants. The room was impeccably clean and wonderfully cozy. The staff were exceptionally friendly, with a big big shout-out to Jessica, who expertly organized our travel arrangements and catered to our every need. It's unbelievable; she even provided the ticket without requesting payment upfront, considering I was heading straight from the airport to Sapa. Her kindness, professionalism, and attentiveness were greatly appreciated. Their service was unparalleled in our two-week stay in Vietnam. They also provided the simple but delicious breakfast. If I could, I'd give their service more than 5 stars. A heartfelt thanks to Jessica and her team for making our two weeks in Vietnam truly memorable. If I ever return to Hanoi, I would definitely choose this hotel without any regrets.

Hotel was in Great location..Staff very friendly and helpful..Very near Lake..Room was very good..Very clean and tidy.. Airconditioning worked well..Bed very comfortable.Very close to many restaurants.. Also very near to 86 bus stop to airport.. All staff kind and helpful

We have stayed here for 4 nights and it really has been a pleasent experience. No complaints at all. Breakfast had a great variety/selection. The best thing about our stay however is the staff. All the staff we have encountered have been wonderful, including the two young gentlemen, cook and the housekeeper. Jessica and Flora in particular have given stellar customer service and have been very helpful and considerate and they have have always endeavoured to find a solution/help us wherever they can. Jessica has helped us to plan our next destination Halong Bay (plus more) and gave us information about the city and Flora looking after us at breakfast and giving us food recommendations. The hotel has even allowed us to leave our luggage while we go to Halong Bay. Everything about our stay really has been top notch and I really want to shout about the excellent customer focus here because to me this lacks in so many places and it makes all the difference. I Without a doubt I would return.