Pan Pacific Hanoi

This hotel saved our Hanoi trip!! After experiencing something so terrible at our original hotel, we booked and checked in to Pan Pacific the same night. Thank God they had availability! As soon as we checked in, the reception staff were so lovely and offered us an upgrade. The room was beautiful and clean, with the view of the lake. Plenty of room for my little 1 year old to run around. Buffet breakfast ✔️ Plenty of options and different cuisines to choose from. Don't forget to go to the rooftop bar, especially at night. The view from the top is outstanding! You get greeted by the staff as soon as you exit the lift going up, a nice touch I must say. The swimming pool was also very clean. The staff there gave my little one a banana after a swim. It's the little things that count. Highly recommend this hotel. We were overall happy with our stay!

Service could be better. Some attitudes of staff requires improvements. Asked for top up of snacks in summit bar and was met with staff taking a deep breathe before saying ok. Could see the under lying impatience. Was Immediately asked if we would order more drinks which we did.

Good location, grand hotel with good facilities, indoor swimming pool is large, sauna, steam bath, jacuzzi included. Spa Center ok but expensive, breakfast is ok but a large group tour was there and so crowded during breakfast peak hour, we were upgrade to lake view room, attach photo so the lake view from room, super