Sofitel Legend Metropole Hanoi anmeldelser

Svar fra overnatningssted: Dear Coeyko,Thank you for your kind words and for sharing your wonderful experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that our team made your stay memorable and that you felt truly special during your time with us. Your appreciation for our staff's hospitality is greatly valued, and we look forward to welcoming you back in the future to create more unforgettable moments.Best regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Phoenix_wong,Thank you very much for staying at Sofitel Legend Metropole Hanoi. We are truly delighted to read your kind words. It brings us great joy to know that you enjoyed a memorable stay at our hotel, which beautifully combines classic charm with historical elegance. We sincerely look forward to your next visit.Best regards,George Koumentakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Sylvester,Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you found our staff to be exceptionally friendly and that you enjoyed the cleanliness of your room. It is also wonderful to know that our prime location and breakfast offerings exceeded your expectations. We hope to welcome you back for another unforgettable experience.Warm regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: 尊敬的COCO-001，感謝您分享您在河內美憬閣傳奇酒店的最近入住體驗反饋。我們衷心感謝您的意見，並理解您關於獲取完整增值税發票的顧慮。請注意，您的房費是通過Trip.com結算的。作為預訂平台，Trip.com有責任開具相應的增值税發票。我們建議您直接聯繫Trip.com，以處理您的請求並獲取所需的文件。對於由此可能造成的不便，我們深表歉意，並感謝您的理解。再次感謝您選擇河內美憬閣傳奇酒店。我們期待未來能夠再次歡迎您的光臨。真誠的，George Koumendakos 總經理 Sofitel Legend Metropole Hanoi-----Dear COCO-001,Thank you for sharing your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We sincerely appreciate your comments and understand your concerns about obtaining a full VAT invoice.Please note that your room fee was settled through Trip.com. As the booking platform, Trip.com is responsible for issuing the appropriate VAT invoice. We kindly recommend that you contact Trip.com directly to address your request and to obtain the necessary documentation. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you once again for choosing Sofitel Legend Metropole Hanoi. We look forward to welcoming you back in the future.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Roberto,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you felt comfortable and appreciated the genuine service from our staff. It is our goal to provide a five-star experience, and we are thrilled that our location and amenities contributed to your positive impression. We look forward to welcoming you back in the future.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Yiek Ping Tony,Thank you very much for sharing your kind words about Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed your stay and found our location convenient and ideal for relaxation. Your appreciation motivates us to continue providing exceptional experiences for our guests. We look forward to welcoming you back soon.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear K_Arora,Thank you very much for your kind words regarding your recent stay with us. We are thrilled to hear that you appreciated our service and amenities, as we strive to provide an exceptional experience for all our guests. Your feedback serves as a great motivation for our team to maintain the high standards we are known for.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Chuan Tin,Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel beautiful, and that you appreciated the spacious room and comfortable bed. Your intention to return is the highest compliment we could receive, and we look forward to welcoming you back on your next visit.Best regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Valued Guest,Thank you very much for your kind and encouraging feedback. We are delighted to hear that you consider our hotel the best you have stayed at in Hanoi. Our team takes great pride in providing attentive and friendly service, and we are pleased that our restaurants and bar met your expectations. We look forward to welcoming you back on your next visit to Hanoi and ensuring you have another memorable experience.Warm regards,George Koumendakos General ManagerSofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel beautiful and our staff attentive. It is our utmost priority to provide exceptional service and amenities to our guests, and your feedback is greatly appreciated.We look forward to welcoming you back and providing you with an improved experience.Warm regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Marco Foerster,Thank you for sharing your delightful experience at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you enjoyed your stay in the Heritage Wing and appreciated our excellent service. It is always wonderful to know our guests make the most of our complimentary shoe shine service. Your feedback is invaluable, and we look forward to welcoming you back for many more special occasions.Best regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear T-travels, Thank you for taking the time to share your wonderful experience at Sofitel Legend Metropole Hanoi. We are truly delighted to hear that your stay with us was one of your best hotel experiences worldwide.It brings us immense joy to know that our team, especially Tan, made such a positive impact on your visit. We strive to provide gracious service and create memorable moments for all our guests, and it is heartening to see this reflected in your feedback.We are also pleased that you enjoyed our beautiful accommodations, delectable dining options, and the special experiences we offer, such as our breakfast buffet, tea, and happy hour. Your kind words inspire us to keep exceeding expectations, and we look forward to welcoming you back for another exceptional stay in the near future.Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear James_8278,Thank you for taking the time to share your feedback regarding your recent experience at Sofitel Legend Metropole Hanoi. I sincerely apologize for the inconveniences you encountered during the check-in process and the misunderstanding regarding your breakfast entitlement.We strive to provide exceptional service to all our guests, and it is clear that we fell short of this standard during your visit. Your comments regarding the prolonged wait times and the handling of your breakfast situation have been noted, and I assure you that these issues do not reflect our commitment to excellence.Please know that I will be addressing your concerns with our management team to identify the areas requiring immediate improvement. It is our priority to ensure that all guests receive the high level of service synonymous with our brand.I truly appreciate your insights, as they are invaluable in helping us enhance our operations and guest experience. We would welcome the opportunity to regain your trust during a future stay. If you decide to visit us again, please feel free to reach out directly, and I would be more than happy to assist with your arrangements.Thank you once again for your feedback. We hope to welcome you back to Sofitel Legend Metropole Hanoi and provide you with the exceptional experience you rightfully expect from us.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Svar fra overnatningssted: Dear Daria_Ren,Thank you for taking the time to share your feedback about your recent stay with us at Sofitel Legend. We are thrilled to hear that you had an amazing experience and enjoyed our superb service, historical ambiance, and the variety of local food at breakfast.Your kind words about our facilities and the unique charm of our hotel mean a great deal to us. We always strive to provide our guests with memorable experiences, and it’s gratifying to know that we could meet your expectations.We regret to hear that you missed the hotel tour, but we would be delighted to welcome you back in the future so you can enjoy it and explore more of what we have to offer.Thank you once again for your feedback. We look forward to the pleasure of welcoming you back to Sofitel Legend.Warm regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi