Beryl Charm hotel and spa

Facilities is acceptable, erring on basic side. I got upgraded for free to a quadraple room. However, the room is located next to the buzzing streets which can be disturbing at night especially for the neon / spotlights and the honking of vehicles.

Quite ok

They rate them selves as 4 star hotel, they are worst thn 1 star. Super unhygienic Toilets here can give u diseases Staff is extremely impolite and always trying to earn money out of you by selling early check in room Staff name - Peter We booked the room for 4k a night and he is giving us a room for one hour early check in for double the rate Truly bad and super super unhygienic

Location is excellent as staying in old quarters all are walkable and accessible. For service the day staff are very courteous and nice however the night staff were very rude and non friendly Room size and lobby is very very disappointing... they are very small. Though rooms are neat and clean but size is unexpectedly super small with no balconies or outside view also. You will be lucky to have a window if atvall you have. This is rated as 4 star but not sure how basis the amenities.. however for the location and some courteous staff marks on. The morning breakfast menu for veg is also very limited and whatever is there also is not good... :(. If u are a vegetarian.. be prepared to carry se food or survive on fruits and salads.

We were supposed to stay in another hotel in Hanoi, Amara hotel, the day of the check in, they transfered us to the Beryl charm hotel saying it is the same level. We arrived late, 2 am and ended in a room without windows, bathroom leaks, noisy and two beds instead one king-size bed. The breakfast was very poor. The price of the room was only discounted of 15%. It looks like a scam hotel.

⭐☆☆☆☆ (1 out of 5) I booked the Presidential Suite expecting a premium experience, but it was severely disappointing. The room was **outdated, unclean, and poorly maintained**—completely unfit for a hotel claiming four stars. The air conditioning didn’t function properly, and the balcony door wouldn’t close, leading to extreme noise from the street day and night. I barely slept. The lobby was disorganised and overcrowded, with poor service and no visible management. This only added to the frustration. Breakfast, which was included, was a disaster—no available seating, no staff assistance, and poor food quality. I couldn’t even get a proper meal. These weren’t minor issues—they made the stay untenable, and I had to leave after just one night and find alternative accommodation at my own expense. I would strongly advise looking elsewhere. This experience was incredibly disappointing.