Splendid Premium Hotel

This hotel is still not complete. A lot of construction still on-going. The first room we checked-in was not finished. Even the blinds/curtains on the glass wall between bedroom and bathroom was missing. Totally disappointing! But, I would give full marks to the manager and the front office team. They were very courteous, and helpful. They facilitate an early checkin without even asking! They were personally checking and helping with every small details of our stay, travel itinerary, tour bookings, food, etc. They were very cooperative and more than willing to offer complimentary cabs and drinks when we let them know about the disappointments around the room quality and facilities. To summarise, what was started off as a bad experience was turned into an memorable stay by a highly professional, friendly team!!

It was nice stay. Hotel staff especially Mr Jacky kindly supported for our stay. We had aircon trouble, sooner a staff arranged another temporary room for short stay. Hotel facilities are partly old but renovation has been continued. If all works is completed, it becomes more nice. And location is the best in old quarters.

I have stayed at this lovely hotel only for 1 night but deff recommended here. Beautiful room with easygoing location, near the lake and the old quarter. They even upgraded my room to a Suite room, very appreciated. All of the staffs are very friendly and helpful, special thanks to Anna, she help me to book the trip to Ha Long Bay and even some recommendations about North and South of Vietnam

Wonderful welcoming atmosphere. The receptionists and hotel manager accommodated our needs. The manager offered to look after our bags securely enabling us to travel lightly whilst exploring Hanoi. Would recommend it to anyone.

Good hotel , good staff, good breakfast,central location

So very nice staff Mr.Jacky hoang . He is very support and good service for give me information. The room is very nice. 🫶🏻✨

Excellent location, experience and value for money. The hotel is located really conveniently within walking distance of the Hoan Kiem lake and the Old Quarter. The facilities and amenities were clean and the options for breakfast are plenty. Many thanks to Patrick and his team - they were extremely friendly and always happy to help! Highly recommend Splendid Premium if you’re planning a shorter 2-3 day stay in Hanoi.

Staff was very friendly and the breakfast buffet was very nice with many choices of food. They have a swimming pool and gym. Jacky was very helpful and friendly!

We have a great experience in Splendid hotel. Though they are still renovating, the friendliness of the staff from doorman all the way to tue housekeeping were all great. Keep up the excellent service rendered by the team with their manager Jacky and hope to be back when its fully renovated. Great location. Quite near to all great spot in Hanoi.