Hanoi Liliane Hotel and Travel

«+» Very nice and helpful staff. Good breakfast - eggs, soup and/or pancakes to choose, fruits, drinks, toast, potatoes, sausages, rice. Good water pressure in the bathroom. «-» The room in general and the bed linen in particular smelled unbearably of detergent and some kind of chemicals, which caused an exacerbation of allergies and because of that we were forced to urgently leave the hotel after the first night in it. This smell could not be aired out by an open balcony. In another room of the hotel it smelled exactly the same. The room was very cold and the air conditioner did not cope with the function of heating the room, but at the same time it was very noisy. The balcony door constantly lets in cold from the street. All the noise from the street can be heard in the room. Absolutely ugly dirty bed linen and towels that were scary to touch. Also hair and an ant were found in the bed. The edge of the cup was broken. Because of all these significant shortcomings we were forced to urgently move out and look for a new hotel instead of spending time with benefit on a trip.

Good location near everything in the Old Quarter! Staff is really friendly and helpful all the time. We came back to this hotel because of their good service and comfortable rooms.

Always a wonderful experience in Hanoi, home away from home. Would recommend to any traveler.