Hanoi Calido Hotel

I would totally recommend this hotel. The room is exactly looked like the pictures. Very strategic location, near to the touristy place such as the train street, many good food reachable within walking distance, even jazz and speakeasy bars. But most importantly I would recommend because all staffs and service were top notch!!! I booked 1 month in advanced and need to make certain arrangements due to my itinerary. I found their WhatsApp contact from Trip and they were very helpful, fast-response, and solutive to make sure I have a pleasant trip. Also, when I needed to leave early for a day trip, they even offered us to pack up some pancakes, bananas, and water because the breakfast service was not started yet. Thank you so much Calido Hotel! Looking forward to come back on my next visit!

This hotel has serious potential. All of the receptionist had great customer service with a smile. They are in a prime location. They lost points with me due to the tv not working. Room has a display of a nice looking 50 inch tv which is their just for appearances as well as the house keepers. They either need to look at the personal or revamp their protocol. They wouldn’t change the sheets after being pulled off the bed for new ones. Never gave shower gel or shampoo even after placing the empty bottles where they could be easily be seen as empty.

The hotel is good, in the very center of the old quarter, there are 24-hour shops (Circle K) and proven good restaurants around (MET). The staff is very friendly. For breakfast, they offer one of three dishes: fried eggs, a pancake with banana and traditional Vietnamese noodles or soup (changes from day to day). Also we ordered a transfer to and from the hotel, everything went well. But there are small ants all over the room, especially on the bed. There are a lot of them. If you leave an ice cream package near the trash can overnight, be prepared to find it full of ants in the morning. These ants also bit me several times. This is what spoiled our stay at the hotel. Also, despite the newness of the room stock, almost all the plumbing is in unwashable stains. Also, be prepared that the tour bus will not be able to enter the hotel street, it is very narrow. Despite all the advantages, I cannot recommend this hotel for accommodation.

Nice and cosy room. Clean neat and well kept. The reception folks were very friendly and helpful. Getting a car here to airport is similar to a grab fare, just need to ask them to arrange

Location is very nice. Two minutes walk to 28 train street. If you book a room no higher than the third floor. We had a room on the 5th floor. The water pressure is weak.

Great hotel room with strategic location. Near old quarter main market and hanoi train station. The breakfast is good.