Hanoi Center Silk Classic Hotel & Travel

Great location,we stayed for few days only but small are old & not clean, outside is too chaos , with small street , lot of garbage , noisy street, traffic , I don’t feel great, I feel the bad vibes in the place . But over all staff are so polite , friendly , & very helpful.

Great location, situated in the middle of the old quarter, this place is walking distance to many sight seeing spots, cafes, bars and food places. There’s also a handy Circle K mini mart conveniently located just along the road, a few seconds walk away for any snack and drink needs. I cannot fault the staff at this place, their service was great and they were extremely attentive, communicating pre-arrival and helping us to organise airport transfer when checking-out. The lobby and dining area are also decorated very nicely, providing a nice welcome to the hotel. As for the rooms, the cleanliness was not to a great standard. The shower grout and tiles are covered in mould and shower head was extremely dirty. Our air-con also kept intermittently going off and we kept having to reset by removing and re-inserting the room key. I also did not realise when booking that this hotel offered rooms with no window, which is unfortunately what we landed with given our late check-in when arriving to Hanoi. If I had known this was a possibility, I would have paid a bit extra to ensure we had access to a window and fresh air or alternatively chosen another hotel. The hotel was pretty cheap, but even in terms of value for money I would have expected a better standard of cleanliness in the bathroom and access to a window. Some areas definitely need a little bit of TLC.

Stayed here for nearly a week using it as a base for trips to nearby region. Loveliest staff always made our return special. Used their trips and really enjoyed them all. Ha long bay 4* was lovely! Felt like royalty. Ninh binh was packed (day trip) but overall really enjoyed and would recommend! Sapa was beautiful- hotel were amazing when we had an issue with our bus! And these tours all had vegan options. Overall loved our stay at the hotel- lovely hotel, great location and upgraded us when they could. And will definitely return whenever we’re in Hanoi in the future!