Hanz Ami Central Hanoi

Service is great ! The staff is very friendly- the hotel itself it’s worth the price if you look for something fancier then it will cost you more. I think is a good hotel to stay if you are looking to be in and out of the room

不想被螞蟻和白蟻咬就不要住這個酒店！ 攜程下架此酒店！下架！別再坑人！

Room was ok, bathroom had mold around the floor, hallway was dark and the paint scraped and worn, elevator was musty. Pictures are not representative at all The only good thing was the location

Absolutely disgusting. We booked the hotel through ***********, it had score 10 and very nice pictures, however it was terrible, very old building, dump, smelly with cockroaches. We left our luggage in a room and went to SaPa. Also, when we arrived and paid, our booking ( on *********** website) was cancelled. I think it was done deliberately to avoid bad reviews.

I booked to use this hotel via the agoda website. I received the email confirming the booking at the hotel. 7 days later I received an email. It was a cancellation of booking. They cancelled the confirmed booking for no reason, while still adverting rooms as available on several websites including agoda. Untrustworthy hotel.

Absolutely horrible. The rooms we’re not okay. Shower didn’t work, airconditioning dripped with water, the lights didn’t work, we didn’t have an airconditioning remote at first. We got there a second time and had to change rooms 2 times. The third time the bed was broken. We couldn’t get another room and absolutely couldn’t get our money back. Now we are called offensive while THEY didn’t do anything for us when we had a broken room at 1am. They didn’t care at all. The guy of the hotel was smoking instead of fixing the problems. Crazy hotel