Kastens Hotel Luisenhof

nice weekend

位置好，設施老，服務好，早餐沒有國內的同星級豐富但是食物質量非常好👍。離中央車站和地鐵站步行三分鐘。周邊很多購物商場以及餐館。

預訂的時候沒有早餐選項，酒店現付早餐費用是29歐每人每早餐。酒店位置很好，就在市中心，距離火車站什麼的都挺近。

不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好

On a business trip, I requested a late check out. I was allowed to stay until 1pm. If I arrived later than 1pm, I was told I would have a Eur150 penalty which I agreed. So I left my luggage and medicines and personal items in the room. Having had a stroke a month ago, I needed medication prior to boarding a plane. I arrived at the hotel at 1:30 thinking that o was going to be charged EuR150. To my surprise, the card keys did not open the door I thought because of the 30 min late arrival. I was even more surprised when I found out that, without my permission, my luggage and medicines and personal items have been removed from the room and I was checked out without any notice! Never have I been treated with so much disrespect! I was not able to get the medicine which was an injection!!! And the receptionist Marcelo and others did not care, did not apologize and just followed the “rules of the management”. As I got to London later , I found out that the money that I had left in one pocket of my backpack was no longer there! I decided not to complain to the hotel in writing as, most probably, I would be ignored by management. The hotel is average, the service is below standards and disrespect a common practice. I stay at the hotel with business colleagues regularly but this was the last time as the hotel is not a trustworthy place !

The Hotel is pleasant enough, very clean, quiet for a city center location and the day time staff were polite. I didn't eat at the restaurant so cannot comment but it looked very quiet most evenings. Parking is tight although free of charge to residents. The entrance to the carpark can be a frustrating ordeal as the road is very narrow to negotiate. Today wide electric cars would really struggle to gain entrance. I did have to reverse in a narrow lane to let someone out after going past the barriers. The biggest disappointment was being charged twice on 2 accounts for the same stay. I have an account with our travel agency and the hotel. One account was used to pre pay the hotel in full the 2nd was the account i paid for 1 drink from the mini bar on check out. The hotel took it upon itself to charge 2 accounts for the full amount of the stay. Although the Hotel was called and emailed and were specifically told not to do so. Charging both accounts for the stay and taking monies without consent is imo dishonest has another description under the law. As this was done so flippantly without any response until a week after the stay with an apology. I would warn anyone thinking of using this hotel that this has a possible risk of being a frequent occurrence. My account was refunded days later but should never of happened. It took a direct instruction from the Travel agency before the monies were refunded to my account.

Excellent hotel, the staff, the service, room cleanliness and comfort, available parking (paid), at a great location. Didn’t eat at the restaurant just had coffee which was fine, service was high class. Overall we had a great experience staying in this hotel and being in Hannover! Thank tou

Very nice hotel well located in Hannover. Exec rooms very large with opening windows which is great although the hotel wasn’t over heated or stuffy. Breakfast very good and very nice staff throughout. Limited English language tv channels.

We stayed there a week during a trade show. On *********** I saw there by chance room prices above 1000 €. What do you get for it ? The rooms are top notch, comfy beds and nice bathrooms. We checked in on a Sunday evening and found out that our room ( 3rd floor) did not have internet. We informed the staff at check in, who reluctantly said they would fix it. We told them again on Tuesday evening, having in the meantime met some of our neighbours also sitting on the stairs for getting internet. Needless to say that even on Friday when we left nobody had fixed it. I talked about it at check-out, no apology ,nada. Breakfast is the slowest I have ever seen. When I ordered some fried eggs I was told that this would take 20 minutes. In general the staff at breakfast showed their incompetence also at other tables. Some people waited 30 minutes for their scrambled eggs During the week we entered the hotel restaurant one evning at 20:25. It was empty and a pretty arrogant maitre told us "everything is reserved". We found a good Italian restaurant nearby. When we returned at 10 pm we heard from collegues in the bar, that nobody had eaten there. He succeeded avoiding servicing cutsomers The only highlight in customer service in this hotel is the small bar. The long time bar chief is very friendly and fast, he makes you feel at home.