Tussock Peak Lodge

Stayed at Tussock peak motor lodge for 4 nights for a much needed escape from Christchurch. I booked a suite with a kitchenette and spa bath. As soon as I got in I felt at home, the bed is really comfy, plenty of pillows & even in mid winter the room is warm! Walking distance to The hot pools & amenities. I highly recommend staying here. I felt really safe here travelling alone. Fi & Tony are so lovely and really went above and beyond to make sure everything was right! Thankyou so much!

Arrived earlier than check in time but was provided with a very warm welcome and a provision to access the room immediately. Room was large and very well furnished with a table, chairs, sofa and very comfortable bed. The bathroom was of a decent size and had a spa bath for which even bath salts were supplied. Lodge also provides for a number of other little details from tours to laundry which makes it an exceptional place of accommodation.

Beds are so warm and comfy, rooms are spotlessly clean and shower has the best shower pressure ever. Complementary shower gel and bath salts in bathroom. Surprisingly quiet in our unit which was the 2 bedroom unit . I love staying here and staff and so friendly, and easy 2 min walk to town

An amazingly spacious and warm room. The bed was the comfiest we have had in a hotel/motel in a long time. The staff were extremely friendly and offered plenty of advice. We would stay here again in a heartbeat! Only a short walk down to the Hanmer Springs Hot pools.

Located in an ideal spot within easy reach of everything, this accommodation offers convenience that's hard to beat. Whether you're exploring local attractions or dining out, you can leave your car behind and stroll to your destination. The staff here are exceptionally friendly, ensuring a warm welcome and attentive service throughout your stay. The rooms themselves are a testament to cleanliness and tidiness, providing a comfortable place to stay. We wouldn't hesitate to return for another visit and highly recommend it to anyone looking for hassle-free and enjoyable accommodation.

For our joint 50th birthday in November my husband and I were gifted a very expensive voucher to stay at Tussock Peak Hanmer Springs with $100 intended by the purchasers, to go towards dinner at Monteiths Fire and Ice or MK Restaurants and entry for two adults into the Hanmer Springs Thermal Pools (ca. $120) included. Unfortunately, due to being a busy working mum and caring for an unwell parent, I inadvertently made a reservation at the wrong Tussock Accommodation (Tussock Lodge, Otago - which I have proof of). A completely honest mistake. When I realised what I’d done, contact was made straight away with Tussock Peak, the correct accommodation, to fix the era. We naively believed that under the circumstances Tussock Peak would have been understanding and used their ‘discretion’ to honour the (now) very slightly overdue vouchers. This was not the case. To our absolute shock, we were told by the manager at Tussock Peak in the most abrupt and unkind manner we have ever encountered, that our voucher had expired just 5 days, before and that because we were ‘too late’, they would under no circumstances be honouring the vouchers. We were also made aware that they knew the voucher was due to expire but made no attempt to contact us. As consumers we have always believed that vouchers had an expiry date for uncertain events that may make it difficult for the business to honour, for example liquidation, this is certainly not the case here. The business owner admitted that if I hadn’t made my honest mistake that the business would have accepted the voucher, therefore there was no other reason to prevent them from doing so just 5 days later. We also wonder, were the vouchers for the Hanmer Hot Pools and Restaurants ever purchased or was this money simply pocketed? We are also aware that at least two of these businesses have expiry dates ranging from one to five years. Why were we not offered these in good faith? This business has received a large sum of money for absolutely nothing. This has been an extremely distressing and upsetting experience that we do not want anyone else to experience. If you have any integrity, I would urge you not to support this business. I would definitely recommend you do not buy a voucher from them; they have no moral compass at all.