Tuankou Zhongan Radon Hotspring Resort

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner

Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.

訂的標間到了酒店就直接升級了豪華標間，設施方面也行，特別是吹風機很給力，智能馬桶，床墊偏軟，睡的腰椎不舒服，這個房間空調外機噪音很大，客服很及時的換了房間，還加送了一份水果，服務還是很貼心的。這次是重遊，為了泡温泉，可惜的是淡季，温泉池開的很少，周邊遊玩的地方很少，山裡空氣新鮮，自助餐也很豐富，走的時候，門衞還送了兩瓶礦泉水，總體服務很是挺不錯的哦！

設施：酒店配套設施齊全，泡温泉首推這家酒店，酒店去温泉區域都有內部連廊設計聯通，在室內行走一點也不冷。去前台，去餐廳，去温泉中心都很方便。温泉大大小小據説有27個，還有小童戲水區，太好玩了。 衞生：酒店主體因為開業好幾年了，是復古的東南亞峇裏島風格。雖然有一點點復古，但是內部還算保持乾淨，床品也很舒適，衞生情況尚可。 環境：酒店環境是東南亞峇裏島風，整個設計是度假村的感覺，依山傍水，很休閑很舒適的感覺。 服務：酒店服務很好，看我帶孩子過來給我從高級雙床房升級成了景觀高級雙床房，房間更大更舒適，讓我們進出大堂和餐廳很方便。而且讓送拖鞋和浴袍動作迅速，賓客至上的感覺。臨走前的儀式感，保安叔叔在大門口還送了兩瓶水，日期很新鮮！ 如果過來臨安湍口泡温泉，首推這家這次温泉酒店哦！

酒店面積很大，風景很優美，房間設施齊全，房間衞生也乾淨，而且樓層上的服務員看到我們都主動微笑問候 ，服務挺周到，玩的很嗨，下次還會來,度假真的很適宜。也會推薦身邊的朋友過來體驗。