Canopy by Hilton Hangzhou West Lake

I booked a deluxe lake view room and had a comfortable 3 night stay. Canopy is a modern hotel and located accessible to nearby shopping area and 10mins walk to west lake. No lack of choices! Hotel room is spacious and well maintained. I find the hotel staff friendly and professional. Particularly would like to thank Cherry for taking care of me during the stay and helping me to make reservation for the restaurant. Would stay at the hotel if I were to come to Hangzhou.

The room is super good! Clean! Neat! Design suit our liking. Sadly, we only had 1 night there. We wished that we could have stayed longer. Highly recommended!

The service staff is so friendly and helpful throughout our stay here. Room was clean and staff was courteous as well. Definitely recommend this to all to try if you’re visiting Hangzhou!

Service and attitude were generally good. Staff is quite young and a bit raw in terms of service delivery but appeared motivated. Reception check-in is generally aloof and distant. Facilities new and clean. Food and bar menu very limited. My only unpleasant experience, bartender at the lobby bar, was quite rude and even borders on condescending when we were ordering our complimentary cocktails on our first night. First time experiencing such poor service and was really shocked. It is very short when measured by any bartendering standards, china or internationally. IMHO, the weakest link in its service staff. Attitude only improved when we ordered additional non complimentary cocktails. The concierge and restaurant manager were excellent and very helpful, performed admirably in terms of service and customer interaction. Detected smoke odour around lift lobby vicinity in wee hours of morning on first night, but it may be an isolated incident.

Good and convenient

Very good, the hotel is clean, furnitures are modern and new, surroundings are queiet, walking distance to hubinyintai