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Placering4.7
Faciliteter4.6
Service4.6
Renlighed4.7
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Negative anmeldelser(57)
elliekl
Deluxe Room (2 Beds)
Overnattede i feb. 2025
Rejs med venner
11 anmeldelse
3.2/5
Slået op den 7. apr. 2025
Location is far from tourist spot, travel takes at least 30 minutes from west lake or shopping district….
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好。感謝您下榻杭州濱江銀泰喜來登大酒店並與我們分享您的入住體驗。酒店佇立於錢塘江畔,坐擁壯麗的河流景觀、花園美景和城市天際線風光。同時酒店毗鄰中心商業區及著名旅遊景點,滿足您的購物及遊玩需求。在您入住期間,如果您遇到任何問題或需求時,可隨時與我們的賓客服務中心聯繫,以便我們及時為您解決相關問題,確保我們所有的賓客都能獲得他們期望享有的温馨體貼、舒適關愛的體驗。非常感謝您的反饋意見,讓您滿意對我們來説非常重要。我們熱忱希望能夠再次接待您!期待您的下次光臨!祝您生活愉快!
Jaques
Deluxe-dobbeltværelse
Overnattede i dec. 2024
Par
8 anmeldelse
4.2/5
Meget god
Slået op den 23. jan. 2025
Great, spacious room, although it was a little hot due to the aircon setting on a fixed heat.
Bath was amazing.
Buffet breakfast had a good array of food for people on a vegan diet.
Oversæt
Svar fra overnatningssted: Dear valued guest, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay.Please feel free to contact our Guest Service Center to better understand the details of your stay so that we can make targeted improvements. Your feedback is highly valuable to us.Once again, thank you for your feedback and we look forward to welcoming you back in the future!
CN1011
Deluxe-dobbeltværelse
Overnattede i jul. 2024
Forretningsrejsende
16 anmeldelse
4.2/5
Meget god
Slået op den 1. sep. 2024
Great stay and good hospitality except a pity that they cannot deliver outside delivery directly to room due to some weird policy (which is rare) ....normally take away can deliver to your
Room via robot ... very inconvenient since you have to go all the way way down to lobby and collect from outside ! So will NOT stay here again next time ... very weird and crazy policy of this hotel !
Oversæt
Svar fra overnatningssted: Dear guestThank you for choosing to stay with us and sincerely apologize for your comment. We apologize for some of the problems you had during your stay and appreciate your valuable feedback, which is very important to us.As for the delivery robots and food delivery upstairs issues you mentioned, we will also seriously consider how to improve the service process and hardware equipment to improve the guest's stay experience.We sincerely hope that you will choose to stay in our hotel again, so that we have the opportunity to provide you with better service. If you have any other requirements or suggestions, please feel free to contact us. We look forward to the opportunity to provide you with a more pleasant stay.
Waleedr
Deluxe-dobbeltværelse
Overnattede i jun. 2024
Forretningsrejsende
70 anmeldelse
5.0/5
Enestående
Slået op den 21. jul. 2024
Great one
Oversæt
Svar fra overnatningssted: Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i jun. 2024
Solorejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 5. jul. 2024
The Sheraton is a great place to stay in Hangzhou Binjiang. I enjoyed the services provided by the crew, amicable and very helpful. Special mention to Mandy who kindly introduced me to the amenities of the hotel (gym, restaurant, pool, Club Lounge etc.) and made me feel at home while staying very professional and efficient. Also, i have been able to redeem one night at this hotel thank to the Marriott Bonvoy’s loyalty program including a room upgrade. Overall, i am very satisfied of my stay at this hotel and would recommend to anyone.
Oversæt
Svar fra overnatningssted: Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i mar. 2024
Familie
5 anmeldelse
4.5/5
Fantastisk
Slået op den 16. jul. 2024
Very nice hotel, service, lobby bar, breakfasts, and room. Location was decent.
Oversæt
Svar fra overnatningssted: Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Corazon9786
Deluxe-dobbeltværelse
Overnattede i maj 2023
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 25. jun. 2023
We had a lovely staycation at the Sheraton in Binjiang. We were already expecting the amenities to be great and we were not disappointed. We loved the elegant interiors and the spacious and clean rooms. It’s also conveniently located. We had a nice walk along the river even though there was a light shower in the morning. We were also able to see a bit of the light show at night from our bedroom.
We enjoyed the breakfast and dinner buffet. The restaurant staff were very attentive and they made sure we had everything we needed. Sheraton offers excellent customer service. Everyone was so welcoming and friendly. Mandy patiently answered all my questions regarding the hotel packages and she even helped us book a room with a view of the Qiantang River.
Overall, it was a relaxing staycation. We’re planning to stay here again next time.
Oversæt
6/7
Svar fra overnatningssted: Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Loh KP
Deluxe-dobbeltværelse
Overnattede i okt. 2023
Par
9 anmeldelse
4.2/5
Meget god
Slået op den 16. dec. 2023
Stayed for 6 days at Sheraton grand Binjiang. Room was at a high level overlooking the Qiantang River. The service staff was helpful to our inquiry as to where to eat and places of visit.
Understand that during the spring, one can watch the cherry blossom 🌸 further down the river.
As we're there in autumn, we watched the yellowing of the Gingko leaves along a part of the river bank.
Overall the room was clean, quiet and service is excellent. We had breakfast on the last day of our stay and the spread of international and local cuisines was wonderful.
Oversæt
Svar fra overnatningssted: Dear valued guest, Thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
AJ2020
Deluxe Room (2 Beds)
Overnattede i mar. 2023
Par
20 anmeldelse
5.0/5
Enestående
Slået op den 2. maj 2023
We had a great stay at this hotel. The breakfast was delicious and staff were so polite and friendly. The room was spacious and very clean. The only downside was the toiletries were very limited. There were not any body lotion , cotton buds and shower caps in our room.
Oversæt
Svar fra overnatningssted: Dear guests,thanks for staying at SheratonGrandHangzhouBinjiangHotel and sharing your experience with us.Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rain forest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Gæstebruger
Executive Double Room
Overnattede i jul. 2024
Forretningsrejsende
24 anmeldelse
5.0/5
Enestående
Slået op den 4. okt. 2024
行政酒廊下午茶:good
设施:good
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻杭州濱江銀泰喜來登大酒店並與我們分享您的入住體驗,很高興看到您對酒店的滿意,您的滿意是我們最大的動力。酒店佇立於錢塘江畔,坐擁壯麗的河流景觀、花園美景和城市天際線風光。同時酒店毗鄰中心商業區及著名旅遊景點,滿足您的購物及遊玩需求。誠摯期待您的再次光臨!
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i maj 2024
Forretningsrejsende
5 anmeldelse
5.0/5
Enestående
Slået op den 20. aug. 2024
卫生:OK
服务:OK
设施:OK
环境:OK
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻杭州濱江銀泰喜來登大酒店並與我們分享您的入住體驗,很高興看到您對酒店的滿意,您的滿意是我們最大的動力。酒店佇立於錢塘江畔,坐擁壯麗的河流景觀、花園美景和城市天際線風光。同時酒店毗鄰中心商業區及著名旅遊景點,滿足您的購物及遊玩需求。誠摯期待您的再次光臨!
QJC
Deluxe Room (2 Beds)
Overnattede i aug. 2023
Forretningsrejsende
4 anmeldelse
4.7/5
Vidunderligt
Slået op den 7. okt. 2023
Good for business traveler. Not too far from the airport.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻杭州濱江銀泰喜來登大酒店並與我們分享您的入住體驗,很高興看到您對酒店的滿意,您的滿意是我們最大的動力。酒店佇立於錢塘江畔,坐擁壯麗的河流景觀、花園美景和城市天際線風光。同時酒店毗鄰中心商業區及著名旅遊景點,滿足您的購物及遊玩需求。誠摯期待您的再次光臨!
Gæstebruger
Deluxe Room (2 Beds)
Overnattede i nov. 2023
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 15. dec. 2023
Service is very good. I like this hotel
Oversæt
Svar fra overnatningssted: Dear valued guest,Thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
SSSuri
Deluxe Room (2 Beds)
Overnattede i mar. 2023
Forretningsrejsende
11 anmeldelse
5.0/5
Enestående
Slået op den 10. apr. 2023
Very nice location and amazing view of the river. We loved it very much. Looking forward to stay again
Oversæt
Svar fra overnatningssted: Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Gæstebruger
Deluxe Room (2 Beds)
Overnattede i aug. 2023
Forretningsrejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 2. okt. 2023
Convenient location for doing business in Binjiang.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您下榻杭州濱江銀泰喜來登大酒店並與我們分享您的入住體驗,很高興看到您對酒店的滿意,您的滿意是我們最大的動力。酒店佇立於錢塘江畔,坐擁壯麗的河流景觀、花園美景和城市天際線風光。同時酒店毗鄰中心商業區及著名旅遊景點,滿足您的購物及遊玩需求。誠摯期待您的再次光臨!