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Placering4.5
Faciliteter4.4
Service4.5
Renlighed4.5
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Gæstebruger
Moderne forretningsværelse
Overnattede i jul. 2024
Par
1 anmeldelse
1.2/5
Slået op den 2. sep. 2024
The hotel smells really bad specially like cigarettes, We found cigarette ashes under the bedside table as you can see in the photo, we requested a new room and we found out that the whole building smelled the same, because they allow the other guess to smoke inside the rooms, the hotel and the rooms it looks like the photos but very old and dirty, we stay three days and they never changed the sheets.
Oversæt
Svar fra overnatningssted: Dear Sir/Madam:Thank you for taking the time to share your feedback about your recent stay with us. We are deeply sorry to hear that you did not have a pleasant experience during your stay.We take all guest complaints seriously and apologize that the smell of cigarettes was prevalent in your room. It is unacceptable that there were cigarette ashes under the bedside table, and we will ensure that this issue is addressed immediately.Additionally, we are surprised to hear that the entire building smelled of cigarettes, as we have strict non-smoking policies in place throughout our hotel. If this
Massimiliano
Moderne forretningsværelse
Overnattede i nov. 2023
Forretningsrejsende
82 anmeldelse
5.0/5
Enestående
Slået op den 17. dec. 2023
everything was good! near metro station, easy to reach. Clean room, and all worked well
Oversæt
Svar fra overnatningssted: 錦江都城酒店地處市區繁華路段並與西湖咫尺之遙,步行即可到達的西湖文化廣場銀泰,各式餐廳美味分佈其中,為旅遊、商務客人的出行提供了方便。不斷創新不斷提升服務品質是我們不懈的目標,能夠為來賓帶來愉悦與享受是我們的服務宗旨。恭候您的再次光臨!
Rancor
Moderne forretningsværelse
Overnattede i jan. 2023
Solorejsende
36 anmeldelse
4.0/5
Meget god
Slået op den 27. mar. 2023
decent hotel. Clean, warm and comfortable
Oversæt
Svar fra overnatningssted: The hotel strives to provide each guest with the most thoughtful and meticulous service, and to bring every guest a valuable experience. Hangzhou West Lake Cultural Plaza Hotel, Jinjiang Capital City, is a young and dynamic hotel that showcases the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guests is the greatest support and encouragement for the hotel. We will serve every guest with care and look forward to meeting you next time
민경 ❤️
Fashionable Twin Room
Overnattede i nov. 2024
Andet
2 anmeldelse
4.2/5
Meget god
Slået op den 28. dec. 2024
Tôi từ hàng châu tới đây. Khách sạn rất OK, nhân viên rất nhiệt tình, xung quanh có nhiều quán ăn. Lần sau có cơ hội tới đây tôi sẽ đặt lại khách sạn này
Oversæt
Svar fra overnatningssted: 尊敬的賓客: 非常高興從您的留言中得知給您留下如此美好的印象, 希望您未來可以繼續關注錦江都城酒店杭州西湖店,熱忱期待您的再次光臨!
Svar fra overnatningssted: 尊敬的客人,您好!非常感謝您選擇我們的酒店,並抽出寶貴時間給予我們反饋。我們深知您對酒店的期望,對於您提到的幾點意見,我們深感重視,並會認真對待。1.關於設施方面,我們承認空調效果有待提升。我們會盡快對空調系統進行檢查和維護,以確保每位客人都能享受到舒適的環境。2.衞生方面:我們一直致力於保持高標準的清潔度。您的認可讓我們倍感欣慰,我們會繼續努力,確保每一個角落都乾淨整潔。3.環境方面:我們理解您對特色和價格的期待。未來,我們將努力提升酒店的整體氛圍,增加一些獨特的元素,同時也會關注市場價格,力求為您提供更具性價比的服務。4.服務方面,我們非常抱歉讓您感到服務不夠熱情。我們會加強對員工的服務培訓,確保每位員工都能以熱情、周到的態度為您服務。再次感謝您的反饋,您的意見對我們至關重要。期待您再次光臨,我們將竭誠為您服務。祝您生活愉快!
Svar fra overnatningssted: 酒店回覆內容:尊敬的客人,非常感謝您選擇我們的酒店,並抽出寶貴的時間分享您的入住體驗。我們對於您在入住期間遇到的問題深感抱歉,並感謝您的理解和支持,關於您提到的房間衞生問題,我們深感抱歉給您留下了不潔的印象。我們始終將客房的清潔衞生視為首要任務,並嚴格遵守衞生標準和操作流程。針對您反饋的問題,我們會立即進行徹底檢查,並對相關員工進行再培訓,以確保類似情況不再發生。同時,我們也將加強日常監督和管理,確保客房的衞生質量始終符合標準。感謝您的寶貴意見,我們將不斷努力提升服務質量,為您帶來更加舒適和滿意的住宿體驗。如果您有任何其他問題或建議,請隨時與我們聯繫,我們將竭誠為您服務,祝您生活愉快!
Gæstebruger
Fashionable Twin Room
Overnattede i dec. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 29. jan. 2025
Lokasi strategis bnyk tempat makan disekitar lokasi hotel, dekat metro, dekat apotek, pelayanan yang ramah dari staff hotel.
Svar fra overnatningssted: 尊敬的客人,您好,感謝您對我們酒店的評價!我們很高興聽到您對我們的位置和便利設施感到滿意。關於您提到的攝像頭應該是指的你上傳的照片麼,您這張照片應該有歷史了喲,我們確保所有如果您有任何其他建議或問題,請隨時聯繫我們,我們將竭誠為您服務,再次感謝您的反饋,歡迎您再次光臨,祝您生活愉快。