70 North Jianguo Road (Jianguo Bei Lu), Gongshu District, Hangzhou, Zhejiang, 310000, ChinaVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.7/5
Enestående
576 anmeldelse
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Bekræftede anmeldelser
Placering4.7
Faciliteter4.6
Service4.7
Renlighed4.7
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Alle anmeldelser(576)
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Anmeldelser med billeder/video(121)
Fantastiske værelser(141)
Venligt personale i receptionen(70)
Nemt at komme rundt(53)
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Stilfuldt miljø(44)
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Tæt på metro(27)
Har boet der flere gange(5)
Negative anmeldelser(29)
WenJie K
Family Friendly Loft
Overnattede i maj 2024
Familie
5 anmeldelse
4.7/5
Vidunderligt
Slået op den 15. jun. 2024
Requested for the early check-in and the hotel readily accepted. Furthermore they provided a complimentary upgrade from Family Loft to Parent-child Family room , which was very spacious and came with a bath tub.
The hotel receptionist & housekeeping were very attentive and helpful at all times. Just a little odd quirk was that they initially wanted to hold onto our passports for check-in - which was understandable for the local government's regulations (which could be tedious & a slow process) - until check-out. We politely declined to surrender our passports, offered that they could snap images of it. To which, they respectfully accepted this other means of verification. Everything else with without a hitch. Love it! Thank you🙌🏻
Oversæt
Svar fra overnatningssted: Thank you very much for your recognition of our hotel, your recognition is our biggest motivation. As for the passport problem you mentioned, it is really because the registration process takes a long time, so I am afraid it will affect your time. Thank you for your understanding and support, and I hope you have a pleasant trip!
Gæstebruger
Executive-suite
Overnattede i apr. 2024
Par
10 anmeldelse
5.0/5
Enestående
Slået op den 29. maj 2024
One of the best hotel experience. The room is big and comfortable, the bathtub and the shower are super nice.
And the small living room makes the room even more interesting
Oversæt
Svar fra overnatningssted: Thank you very much for your recognition of our hotel, your recognition is our biggest motivation, looking forward to seeing you next time!
KDMach2
Udvalgt 2-sengs værelse
Overnattede i apr. 2024
Par
8 anmeldelse
3.2/5
Slået op den 20. maj 2024
The rooms are okay. Bit awarkared as I had to take stairs to from 3rd floor to.4th floors.
Would not recommend with travelers with luggage.
Towels were old ripped.
Oversæt
Svar fra overnatningssted: Dear guest, we are sorry that we could not bring you a good experience, please accept our sincere apologies. I am sorry for the inconvenience caused to you. I suggest that you book another room type next time. Different room types will have different experience. Meanwhile, we look forward to contacting us as soon as you are not satisfied, and we will handle it properly for you as soon as possible. To provide you with the perfect stay. Sincerely looking forward to your visit again! Wish you a pleasant trip!
Svar fra overnatningssted: 尊敬的賓客您好!感謝您對酒店的點評!您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。我們酒店房門上的防盜鏈是隱藏式的,就是您説的那個小小別著的東西,拉開就是防盜鏈的,而且電梯都是需要刷卡上樓的,走廊都有監控,晚上也有保安值班,安全問題您可以放心,沒有給您帶來好的體驗,我深表遺憾,若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!