CityNote Hotel (Hangzhou Xihu Lakeside Yintai Branch) anmeldelser

We had an absolutely fantastic stay at CityNote Hotel! 🌟 Everything exceeded our expectations. The room was spotless and cleaned to perfection every day. The location is unbeatable—just a short walk from West Lake and surrounded by plenty of cafes, shops, and restaurants. The staff were incredibly friendly and helpful, always greeting us with a smile and assisting with anything we needed. We especially appreciated their thoughtful service and quick check-in/check-out process. The amenities were modern and convenient, including a smart room system that made everything feel extra comfortable and high-tech. We loved the cozy ambiance, stylish decor, and peaceful environment—perfect for a relaxing couples’ getaway. Highly recommend this hotel if you’re visiting Hangzhou. We’ll definitely be coming back! 💯

Check in on 12 floor, incl restaurant, laundry, room.supper cook very little n finished very fast. Location is good. Smart wifi in room.

Hotel is modern and within walking distance of shopping mall.

Excellent location. A short walk to the West Lake. Plenty of food places nearby from high end restaurants to basic local noodle shops, breakfast houses and coffee shops.  Hotel service pretty good. Quick responses on WeChat.  Staff need to use online English translation but it works fine. Friendly and attentive cleaning service for the rooms. Hotel is well priced and good value.  The “free gifts” however are a complete joke. Advance booking of snack with robot service not available and snack was little more than a plain flavourless bowl of congee which you had to go to the 12th floor for. It would have been better not to have offered such a poor “gift”. Otherwise hotel is well recommended.

I recently stayed at CityNote, and overall, my experience was quite pleasant. The rooms were clean, comfortable, and the staff were friendly and attentive, providing good service throughout my stay. The breakfast was also a highlight—it was delicious. However, there is one significant issue that needs to be addressed for the comfort of all guests. This hotel is not a non-smoking property, and unfortunately, this was quite noticeable during my stay. Smoking was allowed in several common areas, including the restaurant, lobby, corridor and even the lift. As a non-smoker, I found this quite uncomfortable, as the smell of smoke was pervasive in these spaces. Despite this, the stay was enjoyable. Thank you to the staff for their hospitality!

Very nice hotel. Clean, comfortable beds en close to the lake.

Close to all attractions. Room is clean and tidy.

Very close to visitor attractions, clean rooms, great view.

Generally everything is great!

Excellent location, walking distance to West Lake and plenty of food joints around. Breakfast spread is good, only comment is the hotel was renovating the main entrance hence got to use side door to go to 12th floor to check in.

Great location to explore West Lake

Comfortable bed, tasty breakfast, rooms poorly isolated though

Modern hotel, good breakfast and clean rooms

Very very good