For at sikre autenticiteten af de viste bedømmelser, beregner vi ikke blot et gennemsnit. I stedet tager vi hensyn til anmeldelsens troværdighed og datoen for gæstens ophold for at fastlægge den endelige vurdering.
Bekræftede anmeldelser
Placering9.3
Faciliteter9.1
Service9.2
Renlighed9.4
Filtrer efter:
Sortér efter:
Alle anmeldelser(3073)
Positive anmeldelser(2994)
Anmeldelser med billeder/video(1034)
Lækker morgenmad(512)
Nemt at komme rundt(323)
Ville bo der igen(168)
Beliggende i centrum(112)
Venligt personale i receptionen(108)
God udsigt(51)
Lækker buffet(36)
Has French windows(33)
Negative anmeldelser(79)
Gæstebruger
Særligt værelse med queensize-seng
Overnattede i mar. 2025
Solorejsende
1 anmeldelse
7.0/10
Slået op den 10. maj 2025
Venligt personale, men de taler, på mandarin, åbentlyst om udenlandske gæster, hvilket ikke er ok.
Værelserne er okay, aircondition trænger til eftersyn og der blev ikke støvsuget på værelserne under opholdet. Andet rengøring var helt i orden
Svar fra overnatningssted: 尊敬的客人,感謝您選擇納德世家並分享寶貴的入住反饋!關於員工語言溝通不足的問題,我們深表歉意,已着手加強多語言服務培訓,尤其是提升英語溝通能力,以確保國際客人獲得更流暢的體驗。您提及的空調維護與客房吸塵問題,我們已安排工程團隊全面檢修設備,並強化清潔流程的細節核查。納德始終以開放心態聆聽每位客人的聲音,期待未來有機會以更完善的服務與您重逢,祝旅途順遂,生活常悦!
Prokin Deni
Særligt værelse med queensize-seng
Overnattede i feb. 2025
Par
13 anmeldelse
10.0/10
Enestående
Slået op den 10. mar. 2025
It was wonderful experience. Really, one of the best of all my life in China
Oversæt
Svar fra overnatningssted: 尊敬的客人,感謝您選擇納德世家!得知您在此度過了如此美好的體驗,我們深感榮幸。您的讚譽是對團隊最大的鼓勵,我們將繼續保持熱忱服務,為每位賓客創造難忘回憶。期待與您再次相遇,祝您旅途愉快!
Gæstebruger
Standard-værelse
Overnattede i apr. 2025
Familie
5 anmeldelse
4.5/10
Slået op den 2. jun. 2025
Booked 2 standard twin rooms for 3 nights. Found location to be inconvenient because it didn’t have the shops and restaurants nearby. One room had very slow heating in the shower and bed was hard and uneven resulting in sore back. Breakfast was very average and personally found it rather unhygienic for my liking. Staffs and house keeping were polite.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,納德世家步行5分鐘即可抵達杭州大廈、杭州中心及武林銀泰等核心商圈,這份城市中心的便利正是我們想為您提供的旅居體驗。您反映的淋浴設備及床墊問題已記錄並反饋,早餐衞生及品質問題已同步餐飲團隊核查優化,納德始終以嚴格的食品安全標準自我要求。幸得您認可團隊的服務態度,這將成為我們持續精進的動力。期待未來有機會以更完善的體驗重獲您的信任,祝您諸事順遂!
Shiu Beng Jason
Særligt værelse med queensize-seng
Overnattede i mar. 2025
Forretningsrejsende
2 anmeldelse
9.5/10
Vidunderligt
Slået op den 24. apr. 2025
Hotel's location was good and rooms were spacious and clean.
Service was excellent and staff were very helpful.
Oversæt
Svar fra overnatningssted: 尊敬的貴賓,您好!感謝您選擇納德世家並分享如此細緻的入住體驗!很高興您對我們優越的位置、寬敞乾淨的房間以及優質的服務感到滿意。您的肯定是對我們團隊最大的鼓勵,納德將始終以熱忱與專業,為每位賓客打造舒適便捷的旅居體驗。期待您的再次光臨,讓我們繼續以貼心服務伴您探索杭城之美!
jjtan07
Værelse med queensize-seng og søudsigt
Overnattede i mar. 2024
Familie
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 28. apr. 2024
Slightly far from the nearest subway but we took as as a stroll 😊
Alas, the paid view moment for west lake view only lasted during check out, weather plays a part though…
Oversæt
Svar fra overnatningssted: Dear guest, hello! Thank you very much for choosing us and giving us a good comment, your recognition of us makes us feel very happy! The location of the hotel is excellent, both transportation and dining are very convenient. When you come to our hotel, you will feel as warm as home, and it is our pleasure to bring you a good service experience! Your affirmation makes us feel that every effort is worth it! Looking forward to seeing you again
Gæstebruger
Særligt værelse med queensize-seng
Overnattede i sep. 2023
Solorejsende
13 anmeldelse
10.0/10
Enestående
Slået op den 25. okt. 2023
The room have nice view looking over the city and westlake. Nice spread of breakfast in the morning with nice view of the busy street. Recommended stay at the hotel. Good service by Yvonne and Chen CC.
Oversæt
Svar fra overnatningssted: Dear guest: Hello! It's a great honor to bring you a satisfactory accommodation experience. Your satisfaction is the driving force of the hotel's continuous development. As an old four-star hotel, we strive to provide personalized high-quality service for each guest and provide each guest with a more comfortable stay experience. I wish you a happy life!
Peimeng
Særligt værelse med queensize-seng
Overnattede i feb. 2024
Par
9 anmeldelse
8.0/10
Meget god
Slået op den 9. apr. 2024
quick check -in and check-out. Hotel staff are polite. Good location with many local restaurants nearby. Many bus routes just step away from the hotel, metro within 15 minute walking distance .
Oversæt
Svar fra overnatningssted: Dear guests, thank you very much for your praise and love of Nader Family Hotel in Hangzhou! Xiaobian is very happy to see your recognition of the hotel. Going out and being comfortable is the expectation of every traveler and the goal of our hotel service. The hotel will make continuous efforts to provide you with more impeccable professional service and detailed experience, making your trip perfect. I look forward to your choosing to stay at Nader Family Hotel in Hangzhou again!
Dragan S
Særligt værelse med queensize-seng
Overnattede i jul. 2023
Familie
17 anmeldelse
10.0/10
Enestående
Slået op den 10. okt. 2023
The rooms were clean and incredibly cozy, the highlight of my stay was undoubtedly the breakfast. It was a delightful culinary experience with a wide array of options to choose from. The quality and variety of food exceeded my expectations, and the staff's attentiveness made the experience even more enjoyable. I couldn't have asked for a better place to stay during my visit, and I highly recommend it to anyone looking for an enjoyable and memorable hotel experience.
Oversæt
Svar fra overnatningssted: Dear Guest, Hello! Thank you very much for choosing US Nader Grand Hotel and give us good comments, your affirmation to us let us feel gratified! The location of the hotel is excellent, both transportation and catering are very convenient. Come to our hotel you will feel like a return to their own home as warm, to bring you a good service experience, is our honor! Your affirmation makes us feel that every effort is worth it! Look forward to seeing you again
GAMEZ BOHORQUEZ
Standard-værelse
Overnattede i sep. 2023
Familie
1 anmeldelse
8.5/10
Meget god
Slået op den 25. okt. 2023
Good breakfast, very nice service I the restaurant. Smelly room.
Oversæt
Svar fra overnatningssted: Dear guests, thank you for choosing to stay at Nadeshijia Hotel in Hangzhou and taking your precious time to give comments on the hotel. We are deeply sorry for the bad experience caused by the hotel. We will record the problems you have reported and rectify them immediately, and we will report them to relevant departments for rectification. We are deeply sorry for the bad experience caused by the hotel, and hope that you will get a perfect experience when you come to stay next time.
Zia Ch
Deluxe Double Bed Room With Panoramic Glass View
Overnattede i maj 2023
Familie
9 anmeldelse
8.5/10
Meget god
Slået op den 15. jul. 2023
Had a great time in Hangzhou. Our experience was good apart from parking space issue as parking was full when we reached. We had to park in different plaza across the road although the parking was payed by hotel. Rooms were clean. Not so big rooms. Overall it was ok. Breakfast was really nice and had a lot of options.
Oversæt
Svar fra overnatningssted: Dear guests, thank you very much for your praise and love of Nader Family Hotel in Hangzhou! Xiaobian is very happy to see your recognition of the hotel. Being comfortable when going out is the expectation of every traveler and the goal of our hotel service. The hotel will make continuous efforts to provide you with more impeccable professional service and detailed experience, making your trip perfect. I look forward to your choosing to stay at Nader Family Hotel in Hangzhou again!
Gæstebruger
Business-værelse med queensize-seng
Overnattede i mar. 2023
Rejs med venner
2 anmeldelse
6.0/10
Slået op den 4. apr. 2023
Group of 9 people.
Hotel reception is quite unorganized and gives wrong room card, which needs to be taken back by other guests of the hotel. This leaded to a long waiting time while check in, which could be avoided if the staff would check the names of the guests correctly.
The reception was calling one of us in the late evening (9-10pm) several times to clarify different information about the arrival city to China and visa related information (foreigners). This should have been checked while check in and not via several phone calls.
The reception avoids to speak English and talks mandarin to our group members.
I found a long red finger nail in the bathroom. The toilet has some problems.
Breakfast is ok.
Oversæt
Svar fra overnatningssted: 您好,感謝您選擇納德大酒店,首先對您遇到的種種不便,表示深深的歉意,今後我們會加強員工培訓和監督。我們一直致力於為賓客提供人性品質,真摯關愛的優質服務,再次謝謝您的點評!
Svar fra overnatningssted: 尊敬的客人,感謝您選擇杭州納德世家並分享詳細反饋!酒店位置確實便利,短途車程即可抵達西湖、靈隱寺等景點,周邊商圈杭州大廈、武林銀泰、杭州中心也能滿足購物需求。您提及的設施老舊、衞生細節及早餐豐富度問題,我們已記錄並會重點優化。再次感謝您的建議,期待下次以更完善的體驗歡迎您回來,祝旅途順心!