Banyan Tree Hangzhou anmeldelser

Banyan Tree Hangzhou was my favourite hotel. It is located in the wetlands near Westlake. At night you sleep to the sound of the outside insects and creatures. The hotel is simply beautiful. Plenty of artwork. The food was excellent and the staff friendly and helpful. Highly recommend!

The room is exceptionally large, the service is excellent, hotel decoration is very Instagrammable, free 2 costumes for free professional photoshoot (free 5 softcopies only, additional is chargeable)

We are very happy to stay here for 3 days. Our special thanks to front desk staff Martin for his excellent service and support.  We are also very appreciative to the breakfast staff, Ellie, Lune and the rest for their attentive service. Overall this is a wonderful stay with great memories of Hangzhou.

Great and nice service

We are actually trying to find a drawback to this hotel, but this is really difficult, as you have all the services and amenities that you would expect. English speaking staff was available (which seems to be rare these days even in 5 stars hotels) and very professional. The rooms are well decorated and spacious. The location and environment are peaceful and green, perfect if you are trying to escape the busy center of Hangzhou. The breakfast had a wide choice of good quality international and local options. If we really had to be picky, the cocktails were slow to come at the afternoon tea restaurant. That was the only potential improvement to make that we found. ;)

So expensive for such a bad hotel It's an old hotel and everything is now not worth the money. The food is terrible and dangerous. They let the ice cream melt completely (it's like milk), and then freeze it again right before the service. The food gives terrible intestine problems, no hygiene, the buffet is dangerous (breakfast and dinner are the same). The staff are part timers students, so don't expect any professional people here. Maybe it's good for chinese locals, but foreigners paying 400USD+ per night for this is terrible.

Beautiful scenery / setting. Attentive service. Unfortunately hotel feels a bit empty, and no bar at night

Very good service from our concierge mr martin zhang

It was a fantastic stay at Banyan tree at Hangzhou. This was my second time here and the staffs here were super friendly. Loved the ambience and gardening, although the amenities are a little bit dated

very nice atmosphere, we loved the home-ish feeling we got and the service was very very nice, the staffs were very friendly and were able to communicate in english well.

nice and lovely hotel , great staff always pampering us with the services

Gorgeous view of the water pool. Friendly and helpful staff.

Beautiful hotel and great service. Thank you, Jennifer, Tako and Nicole for your hospitality. We enjoyed our stay.

viola，Jessica 很好