Yitel Premium (Hangzhou West Lake Lakeside Pedestrian Street）

NEVER BRING YOUR FAMILY TO THIS HOTEL IF YOU DON'T LIKE THE CIGARETTE SMELL IN YOUR ROOM. Don't let the pictures of the lobby fooled you. They advertise it as a non smoking hotel, but the rooms smelled cigarette all over. not only one room, but my family booked 3 rooms and all had cigarette smell. To make things worst, they didnt even have the courtesy to change our rooms for free until we inquire about it. wasted all the time trying to figure out which rooms has less smoke smell in it. they covered it up with frangrant spray of course. This doesn't erase the fact they wasted our holiday time and sold us a smoking infused room. i have never repprted on hotels with cigarette smell alone. this time is different, this time, the hotel was trying to charge us the cost of a new room should we choose to upgrade from a double room to a bigger room. Not even consider the time we wasted and no courtesy at all to remedy the problem. Service : There is no extraordinary type of service and you probably won't get any. The people are there just to check you in and out. So don't expect any. Breakfast: I even skipped my breakfast after the first day. Nothing special about it. Plus the plates has got hair on it. The guy who stood by the door, looked at you for the room number like you owe them money. The only thing about this hotel is its location. But then again, there are plenty of other hotels within the same building. I hated their level of service. Go to other hotels.

Good location, good breakfast variety.

The location of the hotel was ok but there was no shelter at the entrance of the lift. We were drained while waiting for the lift to level 3( reception) Other that the above all was fine