Merchant Marco Edgelake Hotel

Vi havde et meget behageligt ophold på hotellet. Var perfekt placeret lige ved hovedgaden fuld af indkøbscentre og spisesteder. Også 10 minutters gang fra Hangzhou søen. Værelset var pænt og rent. Personalets service var fantastisk, især Joyce, som opgraderede vores værelse:). Tak Joyce.

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

Great hotel with a large room. Location is about 10mins walk from the nearest station to the hotel. However, it is located near many local food stores. The food stores are the best for an early morning breakfast! Helpful staff. Recommend!