Hangzhou Qiyue Westlake Culture Hotel

Hangzhou Qiyue Westlake Culture Hotel anmeldelser

Hangzhou Qiyue Westlake Culture Hotel

Floor 5, 179 Yan'an Road (Aolai Nei, Block C, Jiebai), Shangcheng District, Hangzhou, Zhejiang, ChinaVis hoteloplysninger
Hangzhou Qiyue Westlake Culture Hotel
Hangzhou Qiyue Westlake Culture HotelHangzhou Qiyue Westlake Culture HotelHangzhou Qiyue Westlake Culture Hotel
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Gæsteanmeldelser

9.1/10
Good
1217 anmeldelse
Bekræftede anmeldelser
Placering9.3
Faciliteter9.0
Service9.1
Renlighed9.2
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I nærheden af shoppingområde(81)
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Afsondret udsigt over sø(40)
Negative anmeldelser(68)
Coolday
Qiyue Sleep Double Bed Room
Overnattede i apr. 2025
Familie
10 anmeldelse
10.0/10
Enestående
Slået op den 28. maj 2025
Perfect location! 5 min walk to the lake and right in the Centre of the shopping area. You can also reach many tourist attractions by feet or take the metro, which is also just 10 min away. We will definitely come here again!
Oversæt
Svar fra overnatningssted: Thank you so much for taking the time to leave us such a wonderful 5-star review! Your kind words and positive feedback mean the world to us. It’s incredibly rewarding to know that we were able to provide you with an exceptional experience during your stay.We take great pride in our service, and your review has motivated our team to continue delivering the highest standard of hospitality. We look forward to welcoming you back soon and exceeding your expectations once again!
Muhamad Azmirul
Qiyue Sleep Double Bed Room
Overnattede i mar. 2025
Rejs med venner
8 anmeldelse
10.0/10
Enestående
Slået op den 4. maj 2025
Best place to stay in Hangzhou city. Nearby shopping mall, west lake and walking distance to metro station. Easy to get Didi also. Great location. The room is spacious, comfy and good service. Everyday hotel will make up the bedroom and change the towel. Recommended hotel and if I visit Hangzhou again, I will stay this hotel 🥰
Oversæt
Svar fra overnatningssted: 尊敬的客人,您好!非常抱歉此次入住未能給您帶來良好體驗,關於服務人員態度不佳的問題,我們已第一時間展開調查並加強員工培訓,後續將嚴格規範服務標準。您的反饋是我們改進的動力,希望能有機會重新為您提供優質服務,若有任何需求,歡迎隨時聯繫我們,祝您生活愉快!
Joe Marron
Qiyue Sleep Double Bed Room
Overnattede i mar. 2025
Solorejsende
15 anmeldelse
10.0/10
Enestående
Slået op den 30. apr. 2025
I love the hotel. The location is incredibly convenient, and there is even an Uniqlo right around the corner!
Oversæt
Svar fra overnatningssted: 親愛的賓客:感激閣下的點評,您的肯定與鼓勵是我們前進的最大動力。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
Gæstebruger
Qiyue Sleep Double Bed Room
Overnattede i apr. 2025
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 20. maj 2025
It was a great experience. The location was wonderful with a great view of west lake.
Oversæt
Svar fra overnatningssted: Thank you so much for taking the time to leave us such a wonderful 5-star review! Your kind words and positive feedback mean the world to us. It’s incredibly rewarding to know that we were able to provide you with an exceptional experience during your stay.We take great pride in our service, and your review has motivated our team to continue delivering the highest standard of hospitality. We look forward to welcoming you back soon and exceeding your expectations once again!
Gæstebruger
Qiyue Deluxe Twin Room
Overnattede i mar. 2025
Rejs med venner
1 anmeldelse
8.5/10
Meget god
Slået op den 5. apr. 2025
The hotel location is superb. Few minutes walk away to west lake. Breakfast was ok too.
Oversæt
Svar fra overnatningssted: 親愛的賓客:感謝您選擇下榻我們酒店,以及對我們酒店的認可與好評。您真心誇讚及動人心絃的文字,令全體員工備受鼓舞士氣大漲。非常榮幸在您入住期間,有被酒店的優質服務和服務人員的熱情感染到,今後我們會繼續努力提升服務及細節,期待您的再次光臨!祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。祝您生活愉快
Marcusdeming
Qiyue Deluxe Double Bed Room
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
5.5/10
Slået op den 12. jan. 2025
The hotel is located at a very good location next to the Hangzhou lake itself and you are in the middle of the retail district with huge options of food and connectivity to various location. However, the hotel seems to be a little old and would benefit from a bit of upgrading. The mall below the hotel has closed down and the rooms are basic Mine had a number light switches not working properly and had windows facing the wall which felt quite weird. I was disappointed to see that the cabinet below the basin to be in terrible condition and in my horror moulding very badly. They have also kept the hair dryer in there. When requested for a change of hair dryer, the hotel staff seems relunctant did not do any rectification the next day.  Great location overall but could surely do with more attentive service staff and the hotels looking into refurbishing some of its room.  酒店的地点很好,正坐在西湖旁边。楼下也是商业区饮食方面选择多元化,交通也非常方便。可惜酒店就有点老旧。楼下的商场已关闭,刚抵达的时候找不到入门处 房间里的设施也有必要更新,我的房间有好一些开关都已经不正常操作了。除此之外,我感到非常失望,水盆下的柜子由于漏水腐烂发霉的特别厉害,而酒店还把吹风筒收在里头。我向前台提到这个,并且要求更换吹风筒,服务人员的态度感觉并不太愿意。甚至还对我说没有吹风筒了。由于这牵涉到健康卫生问题酒店会采取相对的修复工作。 整体来说,酒店的位置还是非常实际方便的
Oversæt
Svar fra overnatningssted: 尊敬的客人,您好。非常感謝您選擇我們的酒店,並抽出寶貴的時間為我們提供如此詳盡的反饋。對於您在入住期間所遇到的不便和失望,我們深感抱歉,並在此向您表達我們最誠摯的歉意。您提到的酒店位置優越,正坐落在西湖旁邊,樓下也是商業區,飲食方面選擇多元化,交通也非常方便,我們非常榮幸能夠得到您的認可,這一直是我們酒店的驕傲,也是我們不斷努力提升服務質量的動力源泉。然而,對於您反饋的酒店老舊、樓下商場已關閉、找不到入門處、房間設施需要更新、開關不正常操作、水盆下櫃子漏水腐爛發黴以及吹風筒問題等服務上的不足,我們深感自責,這些問題確實影響了您的入住體驗,我們對此深感抱歉。針對您提出的問題,我們已經開始着手進行以下改進:關於酒店老舊和房間設施需要更新的問題:我們將對酒店進行全面的評估和規劃,逐步進行裝修和設施更新,以提升酒店的整體品質和舒適度。關於樓下商場已關閉和找不到入門處的問題:我們將加強與商場方面的溝通,瞭解關閉原因,並儘快解決入門處的標識和引導問題,確保客人能夠順利找到入口。關於房間開關不正常操作和水盆下櫃子漏水腐爛發黴的問題:我們將立即安排專業人員進行檢修和維護,確保房間設施的正常使用和衞生安全。關於吹風筒問題和服務人員態度的問題:我們已經對前台服務人員進行了嚴肅的批評和教育,並加強了員工培訓,確保服務人員能夠以更加積極、熱情的態度為客人提供服務。同時,我們將增加吹風筒等客房用品的儲備量,以滿足客人的需求。我們非常感謝您的反饋和建議,您的寶貴意見是我們不斷改進和提升服務質量的重要動力。我們承諾將認真對待每一位客人的反饋和建議,並努力為客人提供更加優質、舒適的服務體驗。如果您願意給我們一次機會,我們非常希望能夠在日後的入住中為您提供更好的服務。同時,我們也非常歡迎您再次光臨我們的酒店,感受我們改進後的服務和設施。再次感謝您的理解和支持,期待與您再次相遇!祝您生活愉快!
Martin
Qiyue Sleep Twin Room
Overnattede i mar. 2025
Par
9 anmeldelse
9.0/10
Fantastisk
Slået op den 23. apr. 2025
perfect lovation near the west lake.
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您選擇入住我們酒店,沒能得到您的五星好評令我們感到一絲絲壓力,但是這也是對於我們工作的一種鞭策。再次感謝您抽出時間反饋,我們定會盡快處理工作中所存在的一些問題,期待您的下次入住。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
jnsng
Qiyue Song Yuan Courtyard View Suite
Overnattede i nov. 2024
Rejs med venner
1 anmeldelse
10.0/10
Enestående
Slået op den 24. dec. 2024
The room is amazingly pretty, and the bed is so comfortable. The location is conveniently located near the top 1 shopping district in Hangzhou. The view from the dining restaurant is lovely too. Breakfast was typical chinese food. Super worth the money. Hope that they will keep their pricing competitive.
Oversæt
Svar fra overnatningssted: Dear guests: Thank you for staying in the hotel! Through your comments and descriptions, the happiness brought by this trip is vividly displayed. This is the direction our hotel pursues, and it will also be the driving force for us to continue our efforts and keep forging ahead. We look forward to serving you next time! West Lake Cultural Hotel is located in Longxiang Bridge, Yan 'an Road, downtown Hangzhou. The surrounding shopping malls have everything for leisure and play, and it is only three minutes' walk from the West Lake. Welcome to book your stay and punch in.
Anonym bruger
Qiyue Song Yuan Courtyard View Suite
Overnattede i jan. 2025
Rejs med venner
2 anmeldelse
8.0/10
Meget god
Slået op den 11. mar. 2025
Great location, clean and friendly staffs. Enjoyed my stay.
Oversæt
Svar fra overnatningssted: 尊敬的賓客:感謝您抽出寶貴時間為我們提供好評,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
MorseinEndeavour
Qiyue Sleep Double Bed Room
Overnattede i okt. 2024
Solorejsende
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. dec. 2024
Since reserved a standard room without window, so the smell of cigarettes was bad. Except that, location, services with kindness, and price, etc. are really goooood. Also it was easy to find because there was a sign to the hotel in the basements next to the hotel. Next time I come to Hangzhou, I would like to reserve a room with windows and use it again. Thanks all services!
Oversæt
Svar fra overnatningssted: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.
Gæstebruger
Qiyue Sleep Double Bed Room
Overnattede i mar. 2025
Forretningsrejsende
4 anmeldelse
10.0/10
Enestående
Slået op den 9. maj 2025
Good and clean
Oversæt
Svar fra overnatningssted: 親愛的賓客:感謝您選擇下榻我們酒店,以及對我們酒店的認可與好評。您真心誇讚及動人心絃的文字,令全體員工備受鼓舞士氣大漲。非常榮幸在您入住期間,有被酒店的優質服務和服務人員的熱情感染到,今後我們會繼續努力提升服務及細節,期待您的再次光臨!祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。祝您生活愉快
Alexander
Qiyue Deluxe Double Bed Room
Overnattede i apr. 2025
Par
3 anmeldelse
10.0/10
Enestående
Slået op den 22. maj 2025
Probably the best hotel we had in our 3 weeks in China! Immaculate rooms, great service, super clean, and amazing area.
Oversæt
Svar fra overnatningssted: Thank you so much for taking the time to leave us such a wonderful 5-star review! Your kind words and positive feedback mean the world to us. It’s incredibly rewarding to know that we were able to provide you with an exceptional experience during your stay.We take great pride in our service, and your review has motivated our team to continue delivering the highest standard of hospitality. We look forward to welcoming you back soon and exceeding your expectations once again!
Daniel_sg123
Qiyue Sleep Double Bed Room
Overnattede i sep. 2024
Solorejsende
1 anmeldelse
9.0/10
Fantastisk
Slået op den 31. okt. 2024
Located right on XiHu and walking distance to XiHu shopping area. The decor is a bit dated but the rooms are big. Room even has mahjong table with mahjong for 4. It’s above a former mall with lobby on 5F. There’s a side entrance with an eatery next to it
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您選擇入住我們酒店,沒能得到您的五星好評令我們感到一絲絲壓力,但是這也是對於我們工作的一種鞭策。再次感謝您抽出時間反饋,我們定會盡快處理工作中所存在的一些問題,期待您的下次入住。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
Anonym bruger
Qiyue Sleep Twin Room
Overnattede i feb. 2025
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 8. maj 2025
Clean room
Oversæt
Svar fra overnatningssted: 尊貴的賓客:非常感謝您對我們酒店的好評,這讓我們感到無比的榮幸。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。
Ratanapara
Qiyue Sleep Double Bed Room
Overnattede i mar. 2025
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 13. apr. 2025
Actually good strategic placing of the hotel and able to access xihu very easily, room actually comfortable with no issues even with no window, foreign travelers shouldn’t be too worried since staff able to speak English pretty clear and pronounced
Oversæt
Svar fra overnatningssted: 親愛的賓客:感激閣下的點評,您的肯定與鼓勵是我們前進的最大動力。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求,房間寬敞舒步行至西湖僅三分鐘,杭州湖光美景期待您入住。