Jinbailan Apartment (Hangzhou West Lake Longxiangqiao Store)

The location of this hotel was perfect for getting around the city (due to its proximity to the subway station, and it was only a couple of blocks from the lake. The room was quite spacious. There was a bit of wear and tear, but generally quite nice as a base for exploring Hangzhou. It even had a peek-a-boo, view between buildings.

Expectations needs to be set before booking this hotel to be fully satisfied with the stay. Pros: staff is nice,polite and helpful. They offer upgrade for more smaller room booking and arranged us to be on the same floor. My mom room was upgraded to an a lot bigger room with washing machine in the room, she was happy to be able to wash her clothes. The location is the main star of this hotel. It's right at the center of attraction , walking distance to west lake , malls, restaurant, and night market. The bed was alrighty for me, it's more towards the harder type which im ok with but the pillow is a little too soft. View from my room window is pretty nice as well. They have tour staff there when we check in. It would be good for people that do not have plan in advance as their price is quite cheap. But do make sure u research all the places that is stated before agreeing on the package. We misunderstood that the package includes tour to tea village, but it's actually some kinda tea center where we wasted an hour ish listening to ppl talking about tea and selling tea to us. Cons: the hotel is hard to find as it's not actually a stand alone hotel building, more like a Airbnb style kinda hotel where a few hotels is in the same building. No card is needed to access the lift so, we do not feel as safe because anyone can just enter our room floor. They uses passcode for the hotel room instead of card which the password was send by the receptionist to the tour staff (not sure if he is the hotel staff or not) phone. We do not feel safe knowing someone else has our room password in their phone 😅 there is not lock inside the room, so we felt anxious about ppl might open our door and come in anytime. Room and overall building is not the cleanest even though they do come and clean daily as it's a pretty old building. So in conclusion, if you book this place for it's location, then hotel is perfect and the price is reasonable for the prime location. But if you prefer clean and security it might not be the best options.

For basic needs. The highlight of this apartment is not the room but the location. The building is next to the lake and in the shopping street. We can go outside the come back to rest easily. The apartment reception is at 9th floor. It’s a bit hard for foreigners to find it as most of the signs are not in English.

Super convenient location and nice staff.

The location is excellent. Walking distance to food, shop and west lake. The apartment is a bit old but still ok.

1) This is a service apartment hotel right in the middle of the shopping area. Very hard to find the reception as it’s actually located in one of the unit inside the building. 2) The whole room was very smelly (like urine smell) so I went to reception asked to change another unit. She said no other room available. The girl at reception not so friendly and told me there’s no other room available. She said they don’t have complaint on that room that it stinks. She then followed us to the room. She kept insisting no smell at all but we told her it smell like urine. I asked her if I can check out then refunds since there’s no other room. The lady said can’t refund as we already showered. I told her it’s ok, since I booked 3 nights, I wanted refund for another 2 nights and I want to check out immediately as I can’t stand the smell. She called her manager and her manager explained that since it was late, she can offer us some spray so can cover the smell since it was already 11.45pm and maybe hard for us to move to another hotel. With no choice we stayed 1 night at that hotel and check out at 7am next morning.