West Lake Ele Jane Hotel (Longjing Guiyu Branch)

Fantastic service, great location, perfectly clean and beautiful rooms. 10/10!!!!

Ele Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.

Most beautiful setting.Lovely staff. Nice Chinese breakfast. Pity that the pool and hot spring was under maintenance and not in use.

Nice staff!

二刷了： 酒店矗立高地，離楊梅嶺、湯屋等地方很近，地理位置優越，秋冬山景乾淨明亮；酒店前枱佈置乾淨美觀，房間內部佈置有匠心和藝術感；服務人員態度體貼入微，會認真對待旅客的需求（圖1為酒店房間，圖2、3為楊梅嶺內九溪景區）

卫生：房間很乾淨，清潔得非常好 环境：地理位置很方便，也很安靜 服务：服務很好，非常熱心 设施：雖然第一天晚上被告知暖氣壞了，但很快便修理好。裝修了一段時間，所以部份家具看起來比較舊，但不影響使用，而且維護得很乾淨。 另外，他們養了一隻貓咪，非常可愛，而且完全不怕人。