City Xiyouli Hotel (Hangzhou West Lake)

We had an excellent stay at the hotel. The staff at the counter were very helpful and polite, especially Xiao Fan (小范).who provided excellent service. She even couriered items that we left behind to our apartment in Shanghai. The breakfast spread was good, and we would also like to compliment Pei Pei (佩佩), a staff member at the restaurant, for her impeccable service. She went above and beyond, even sharing recommendations for places to visit. The hotel is relatively new, and we thoroughly enjoyed our stay. Its convenient location—just a short walk to West Lake and a minute to the MRT entrance—made getting around effortless. The only minor downside was that the mattress was a bit firm for our preference, which seems common in China. Nevertheless, it was a pleasant stay overall, and we would definitely return when we visit again.

Overall very awesome 2 nights stay at the hotel, the counter staff are all friendly and approachable especially 小周. The metro is just located in front of the hotel and walking distance to Wulin night market.

Very good location next to Wulin street and YAAN road 10 mins walk away. Big rooms with 1 king bed and a bunk bed that can easily allows 5 pax to sleep. Loves the detail that this hotel room provided and the rest area outside the room is awesome. The best of their laundry and dryer (FOC to use) that in my opinion is high tech machine and sufficient to use. Awesome breakfast and great ambience. Will definitely book the same hotel whenever back in Hangzhou ! Well done !

This is the best hotel my family and I have stayed in China.The family room can easily accommodate 4 adults and 2 children. The hotel toilet is very clean too. It is just a stone throw away from the metro station, which is so convenient. We were also greeted by smiles by the hotel staff. We would like to thank 小张 and 秋风 for their hospitality during our stay there. There is also a big table provided at my floor area for us to dine there. The breakfast buffet was also great! Will definitely book this hotel in future!

小张 service was excellent. If there is a 5.1 Stars rating, I will give it. I am totally impressed from the room to the toilet to the morning breakfast restaurant. Initially I was skeptical about this hotel as it looks too good to be true. Cleanliness. Spotless. The feel and the area to me is very clean and tidy. Very comfortable. Location. Near to metro, Feng qi station. About 30m away. Didn't take it but if u are looking for a hotel near a metro, no hesitation Service. From front desk to the hotel staffs, they are all very professional. Amenities. For anyone looking for a hotel with washing machines, there are 4 wash machines and 4 dryers at level 5. At level 8, there are 1 dryer and 2 washing machines. Good if u need a chance to wash your clothes before continuing with the next leg.

The hotel is extremely clean and comfortable! Just next to the MRT exit and walking distance to 武林夜市 with lots of food and shopping options. It is also not too far from 西湖, you can take a nice 10-15min stroll to reach the lake too! The front desk 小范 and staff are extremely friendly and helpful too! They helped us with directions and helped to book a day tour too! The breakfast spread is impressive as well! Highly recommended to families and friends!