Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)

Service is good. Room is clean, comfortable and lovely. Really appreciats the receptionists helping to make arrangements for me in my next accommodation in Shanghai as I do not have a local number. Only downside is that I was disturbed by my next door neighbour who has friends over and chatted until 1 am one night, another night, talking loudly on the phone in the early morning, affecting my sleep. My suggestion is for hotel to inform all guests to lower their volume from 11pm onwards so as to not disturb the rest of other guests.

Great stay, very convenient can order delivery with the robot sending it to your room. There is also a shopping mall near to the hotel.

The staff is very gentle and the hotel is beautiful . The position is the best for visiting Hangzhou’s places .

Good and clean hotel with many eateries around. Near to West lake and other attractions. Only some smoke smell in the room that was quite unpleasant. Otherwise, it is comfortable

Nice hotel close to the West Lake, cozy room well worth for the money with good amenities. No room smell, great bed, clean washroom. Would definitely visit again if going to the West Lake.

It’s a good hotel except there’s some strange sounds coming kinda like water moving in the pipes.