Lan'ou International Hotel, Wulin Square, West Lake, Hangzhou

Lan'ou International Hotel, Wulin Square, West Lake, Hangzhou anmeldelser

Lan'ou International Hotel, Wulin Square, West Lake, Hangzhou

92 West Ring Road, Gongshu District, Hangzhou, Zhejiang, ChinaVis hoteloplysninger
Lan'ou International Hotel, Wulin Square, West Lake, Hangzhou
Lan'ou International Hotel, Wulin Square, West Lake, HangzhouLan'ou International Hotel, Wulin Square, West Lake, HangzhouLan'ou International Hotel, Wulin Square, West Lake, Hangzhou
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Gæsteanmeldelser

9.4/10
Enestående
4184 anmeldelse
Bekræftede anmeldelser
Placering9.3
Faciliteter9.3
Service9.4
Renlighed9.5
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Alle anmeldelser(4184)
Positive anmeldelser(4123)
Anmeldelser med billeder/video(1972)
Nemt at komme rundt(964)
Venligt personale i receptionen(756)
Tæt på metro(605)
Lækker morgenmad(318)
Praktisk for shopping(251)
Fremragende TV(173)
Fantastisk kaffe(40)
Afsondret udsigt over sø(29)
Negative anmeldelser(61)
Travel Koalamen
Værelse med queensize-seng og søudsigt
Overnattede i feb. 2025
Par
5 anmeldelse
7.0/10
Slået op den 30. mar. 2025
Location is far from everywhere. Nearby don’t have much eateries that are within walking distance and breakfast is simple Chinese dishes, eat the same thing for three days are boring. Coffee like water. Only good is the staff that are attentive and helpful
Oversæt
Svar fra overnatningssted: 尊敬的貴賓，感謝您的入住和提出的建議，您提的意見我們已經反饋給我們領導，領導也非常重視，已經跟餐廳協商每天更換不一樣的早餐種類，咖啡的話領導也已跟廠家溝通，儘早過來調節咖啡模式，還是非常感謝您對酒店工作人員服務的肯定，但是我們也不能鬆懈，會繼續努力提高我們的服務水平，讓更多的客人有回家的感覺，期待您能再次選擇我們酒店，祝您安康！
Ahmad
Superior-værelse med queensize-seng
Overnattede i dec. 2024
Forretningsrejsende
14 anmeldelse
8.0/10
Meget god
Slået op den 13. jan. 2025
Firstly when me allotted the rooms were very smelly and not ventilated, then we complained at reception, the reception lady was very helpful and gave us very good and ventilated. There service was extremely good 👌👌👌
Oversæt
Svar fra overnatningssted: 尊敬的貴賓，首先真誠的向您道歉，沒能給您一個好的入住體驗。我們的智能影音大床房都是內窗的，平台上都是有備註的，您説的房間有異味的問題，我們也反饋給客房部，讓客房部着重檢查一下，打掃好房間後一定要開門通風，您提的寶貴意見我們非常重視，也會及時監督以及改進，再次向您道歉，希望我們的服務能讓您下次來杭州的時候還能選擇我們酒店，真誠的期待您的下次入住！
Aleksandr
Executive Værelse (Dobbelt seng)
Overnattede i nov. 2024
Familie
5 anmeldelse
10.0/10
Enestående
Slået op den 31. dec. 2024
Best hotel in China I've ever been too. Excellent location: near the subway station, a lot of malls, cafes, restaurants. The hotel was clean, warm and cozy. The staff helped me to order some food and load my luggage into the taxi.
Oversæt
Svar fra overnatningssted: 尊敬的賓客，非常感謝您的下榻與好評！您的滿意就是我們前進的動力！期待再次光臨，祝旅途愉快！
Rain Seow
Værelse med queensize-seng og søudsigt
Overnattede i nov. 2024
Solorejsende
5 anmeldelse
9.5/10
Vidunderligt
Slået op den 19. dec. 2024
Excellent hotel with fantastic service and amenities. Washing machine and dryer available, strong WiFi in rooms, and Chinese tea + water in room. Front desk staff were polite and extremely helpful in helping me with various random issues (e.g. providing me w china mobile number for food delivery, accomodating to room extension without hassle, replacing room card when I misplaced mine almost immediately after check in) Location is about 20min walk from the nearest attraction (Westlake and/or Wulin night market). Also, kinda cool that it's directly opposite a TCM hospital.
Oversæt
Svar fra overnatningssted: Dear valued guest, thank you very much for your affirmation of our hotel. Your satisfaction is the driving force behind our progress. Your affirmation is as dazzling as gold carving and jade masonry. Your praise is precious to us, and your words of affirmation give meaning to our persistence. We wish you a pleasant journey and look forward to your next visit!
CS Ooi
Executive Værelse (Dobbelt seng)
Overnattede i nov. 2024
Rejs med venner
4 anmeldelse
10.0/10
Enestående
Slået op den 17. dec. 2024
Very much worth the value, good location with metro station right in-front.
Oversæt
6/8
Svar fra overnatningssted: 尊敬的賓客您好！非常感謝您的下榻，和您滿意的點評！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望蘭歐會是您回憶裏最温馨最獨特的那個！祝：安好！順遂！
wong
Superior-værelse med queensize-seng
Overnattede i sep. 2024
Rejs med venner
3 anmeldelse
10.0/10
Enestående
Slået op den 1. nov. 2024
The receptionist very polite and friendly. And hotel facilities very new and room can AI control . Highly recommended
Oversæt
Svar fra overnatningssted: "尊敬的賓客：您好！感謝您對蘭歐酒店的信賴！更感謝您的不吝誇獎與強烈推薦！小歐 認為家不在大有愛才幸福，希望我們暖心的服務會讓您愛上我們。祝:安好!您也記得有時間常回來看看喲！"
zhi
Superior-værelse med queensize-seng
Overnattede i okt. 2024
Solorejsende
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 23. nov. 2024
staff super friendly, excellent service. very convenient location close to subway.
Oversæt
Svar fra overnatningssted: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved, and we will continue to work hard to be ready for you to come back at any time.
Gæstebruger
Værelse med queensize-seng og søudsigt
Overnattede i feb. 2025
Familie
18 anmeldelse
10.0/10
Enestående
Slået op den 5. maj 2025
The hotel staff were very friendly, and some could speak English. My hotel room was super clean, including the carpets, linen, and bathroom. In the morning, breakfast was buffet, and there were many choices. The hotel is located near West lake and I had a good window view of the lake from my room.
Oversæt
Svar fra overnatningssted: 尊敬的賓客：您好！很高興能為您的出遊帶來美好的時光，您的讚賞給予小歐很大的鼓舞，也是我們進步的動力。綻放熱情服務的微笑是我們最初的標識，輕柔的語言希望如微風拂去您旅程的疲憊，我們將一如既往地保持我們的服務品質和服務熱情，帶給每一位賓客愉快的入住體驗。熱忱期待您的再次光臨！--蘭歐一直等您~
MUI HENG
Superior-værelse med queensize-seng
Overnattede i feb. 2025
Rejs med venner
7 anmeldelse
9.0/10
Fantastisk
Slået op den 7. apr. 2025
The hotel is nice, clean and high tech. The metro is very nearby and its at a convenient location
Oversæt
Svar fra overnatningssted: 尊敬的賓客: 您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來
Byford
Superior-værelse med queensize-seng
Overnattede i feb. 2025
Par
13 anmeldelse
10.0/10
Enestående
Slået op den 11. mar. 2025
Very good place to stay closer to Wullinmen station. All staff was helpful and very good. Food was not for out taste so, we didn’t enjoy. We are vegetarian. I recommend the hotel:
Oversæt
Svar fra overnatningssted: "尊敬的賓客：您好！感謝您對蘭歐酒店的信賴！更感謝您的不吝誇獎與強烈推薦！小歐 認為家不在大有愛才幸福，希望我們暖心的服務會讓您愛上我們。祝:安好!您也記得有時間常回來看看喲！"
Heipel
Executive Værelse (Dobbelt seng)
Overnattede i dec. 2024
Par
6 anmeldelse
7.5/10
Slået op den 12. feb. 2025
Location was good . Close to the subway . 1 km walk to West Lake . Breakfast did not have enough variety and the salad looked old and not fresh . The coffee was like water . The room was great .
Oversæt
Svar fra overnatningssted: 尊敬的貴賓，非常抱歉沒能給一個好的入住體驗，您提的餐廳的一些問題，我們已反饋給餐廳部，我們領導也很重視，酒店也會持續升級早餐的種類與口味，同時也會加強對廚師的培訓和管理，確保早餐的質量和口感達到客人的期望，已滿足不同客人的口味需求，我們也歡迎您還能再次選擇我們酒店，隨時歡迎您的寶貴意見和建議，幫忙我們改善我們的服務和設施，再次感謝您選擇我們酒店，我們將會竭盡全力為您提供更好的住宿體驗，祝您元宵節快樂，闔家團圓！
Josephine Petrina
Lanou Superior Twin Room
Overnattede i nov. 2024
Familie
8 anmeldelse
10.0/10
Enestående
Slået op den 2. jan. 2025
Great location, only 1 mins walk from exit A2 or A1 Wulinmen metro station, breakfast is superb and nice, hotel is modern and new, also high tech. Will stay again.
Oversæt
Svar fra overnatningssted: 尊敬的賓客，非常感謝您的下榻與好評！您的滿意就是我們前進的動力！期待再次光臨，祝旅途愉快！
凯嘉恪
Superior-værelse med queensize-seng
Overnattede i maj 2024
Solorejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 12. jul. 2024
The area was amazing. I tried a normal room and a west lake view room (both had humongous TVs with tons of streaming options). The room viewing the West Lake was definitely worth it. Every morning it was so beautiful. It felt like the mountains were so close. It was also directly above Wulinmen metro station (you can use alipay to navigate all over Hangzhou with the metro, very cheap). I stayed for 11 days and had no issues. Room service was great and very modern. all the employees were so friendly. The breakfast was very much superior to any hotel breakfast I have ever had in the US. Loved it!
Oversæt
Svar fra overnatningssted: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time for your trip. Your appreciation is our greatest encouragement and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a happy life!
Gæstebruger
Byudsigt værelse(queensize-seng)
Overnattede i nov. 2024
Familie
5 anmeldelse
9.0/10
Fantastisk
Slået op den 1. jan. 2025
The location is excellent, very close to subway. However, the food choice in breakfast is limited, has to tell staff to refill drink and food. They are not actively to check the food condition. The room is clean and facing 西湖。
Oversæt
Svar fra overnatningssted: 尊敬的貴賓，非常感謝您的入住和點評，您反饋的早餐問題，我們已提交給餐廳部以及領導，領導也非常重視這個問題，餐廳人員因沒有及時補齊食物和飲料，給客人選擇的種類減少，從而導致客人的入住體驗變差，真的很抱歉，我們會及時更改，期待您下次入住我們能更好的為您服務，服務好的同時也希望我們能得到您的全五分好評，真誠的期待您的再次入住，祝您萬事順遂，生活愉快！
Gæstebruger
Lanou Superior Twin Room
Overnattede i nov. 2024
Forretningsrejsende
6 anmeldelse
4.0/10
Slået op den 19. dec. 2024
The room temperature cannot be control 13'c, clothes drying machine needed 4 hours to dry my clothes & all hotel guests waited for the 2 dryers therefore I spend whole night for my clothes to dry 4am. Please do not book this hotel eventhough I am having issues with hotel but cancellation fees still applied for rest of my bookings days
Oversæt
Svar fra overnatningssted: Dear valued guest, thank you very much for your stay. The air conditioning in the hotel is central air conditioning, water air conditioning, and unified warm air. Currently, the outdoor temperature is only 2 degrees Celsius. If the room temperature is high, you can ask Xiao Ai to help adjust it. If it is still hot, you can also turn off the air conditioning directly. The hotel's dryer has a capacity limit, and if there are too many clothes to dry, the dryer will not be able to rotate, resulting in the inability to dry. You have also inquired with the front desk before use, and the front desk has informed you that drying will take some time. If you do not know how to use it, the front desk has also informed you that you can go up and help adjust it. The issue you mentioned about the deduction of fees for canceling orders is clearly stated on Ctrip that cancellations can be made free of charge before 12 pm on the day before check-in. However, since the free cancellation date has already passed on your end, there will be a penalty for canceling the order. When you were at the front desk, we explained the reason and platform rules for the penalty! If you have any questions during your stay, you can call the front desk and we will solve them for you as soon as possible. We apologize for any inconvenience caused! Thank you again for your stay. Wishing you a pleasant journey!