Grand New Century Resort Xianghu Hangzhou

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The Hotel is perfect. The front desks are very friendly and helpful.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

酒店環境服務都很好，尤其是前台經理小任服務特別熱情周到，讓人賓至如歸，早餐豐富中西合璧自助餐形式，小任服務響應快，細節暖心，還耐心介紹周邊，房間衞生乾淨整潔，住着很安心，酒店位置超便利，免費停車，去哪兒都方便，點外賣機器人還可可以送到房間，退房還贈送了辦手禮，整體很滿意！

環境好，乾淨明亮，週三入住，意外驚喜 升級高級套房並帶陽台，早餐就不説了，贈送午餐送 4個人A＋B套餐共8個菜吃也吃不完，味道也很好，口味是我清淡的，每個菜都是我喜歡的，湘湖景色也不錯，那幾天正好氣候也好，服務也好，美女帥哥服務質量也是挺好的，總之這次哪哪都滿意

房間挺大的，還有露台。風景不錯。主要服務很好，每天有水果和銀耳兩。最好的是一對一管家服務，特別表揚我們的小管家曉艷，真的做到了事無鉅細有需要第一時間響應解決！感謝啦^_^。前台 餐廳的服務也都不錯的。對了，早餐品種挺多，餐廳的晚餐菜式也不錯而且挺便宜的，可以試試看。