Grand New Century Resort Xianghu Hangzhou

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

酒店毗鄰湘湖，臨溪而建，景區的緣故，周圍無高層建築遮擋，視野開闊。中庭設計很精緻，環境清幽，酒店非常貼心的給免費升級成套房，房間寬敞舒適，休息得很舒服。管家小谷服務也很非常棒，貼心引導，早晚問候。總體評價很贊，下次來湘湖還會選擇。