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Bekræftede anmeldelser
Placering9.5
Faciliteter9.5
Service8.9
Renlighed9.4
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Deguy
Budget Double Bed Room J
Overnattede i jul. 2024
Solorejsende
49 anmeldelse
10.0/10
Enestående
Slået op den 9. sep. 2024
Beautiful yet affordable hotel in Hangzhou. The rooms are very spacious and lots of shops around.
Oversæt
Svar fra overnatningssted: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Catherine cat cat
Gæsteværelse (dobbelt seng) EF
Overnattede i nov. 2024
Familie
3 anmeldelse
8.0/10
Meget god
Slået op den 24. dec. 2024
Hotel decor and ambience is luxurious and grand. Room is clean and comfortable. Everything in the room gives a luxurious feel but most items in the room are chargeable. Shower gel and shampoo were only quarter-filled in the dispenser in the shower cubicle. Conditioner is not provided. The beautiful luxury bathtub does not have any bath wash provided. The bath salts is chargeable. Soap is also not provided. The hotel also do not provide children’s slippers and toothbrush.
Breakfast was average and choices were limited.
Service provided were average. There is no warmth in the service provided. Staff were not very friendly and helpful.
Oversæt
Svar fra overnatningssted: 尊敬的貴賓:您好!非常感謝您在百忙之中抽出時間與我們分享您的寶貴意見。能夠為您服務是我們的榮幸,您的任何意見對我們都至關重要,近期客流量較大,我們會提高工作效率,為每位賓客提供高效的服務,使廣大客户能夠乘興而來,滿意而歸,真誠期待您的再次光臨,祝你身體健康,萬事如意!
Gæstebruger
Gæsteværelse (2 senge)J
Overnattede i aug. 2024
Forretningsrejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 17. sep. 2024
Very nice hotel
Oversæt
Svar fra overnatningssted: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Anonym bruger
FritidsværelseG
Overnattede i dec. 2024
Familie
5 anmeldelse
10.0/10
Enestående
Slået op den 14. feb. 2025
The quality is very good for the low price
Oversæt
Svar fra overnatningssted: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
GAURAV SAIN
Gæsteværelse (2 senge)J
Overnattede i feb. 2025
Forretningsrejsende
7 anmeldelse
10.0/10
Enestående
Slået op den 13. mar. 2025
Excellent spacious rooms ,clean
Oversæt
Svar fra overnatningssted: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Anonym bruger
Gæsteværelse (Dobbelt seng)G
Overnattede i sep. 2023
Forretningsrejsende
6 anmeldelse
10.0/10
Enestående
Slået op den 6. nov. 2023
It was an amazing experience staying in this hotel. Although this was my first time booking hotel in china, turned out it was more than what i expected to be. Booked one room range in floor 1-7 (ps. Be careful don’t choose the basement one if you like to have a great view).
Definitely will come back! 10/10 谢谢!
Oversæt
Svar fra overnatningssted: Dear guest, Thanks for your staying with us during your journey in Hangzhou,this comment really encourage us to develop our hotel management.We also look forward to having you for more returning.
CotterallDebay
Student Room
Overnattede i okt. 2023
Solorejsende
3 anmeldelse
7.5/10
Slået op den 25. nov. 2023
The room was luxuriously appointed.
But what about the 20 yuan "deposit fee"? In China, it is standard practice to pay a deposit when you arrive, normally 500 yuan. The hotel gives this back to you when you leave, minus anything you might have taken from the mini-bar etc. I used to pay this in cash back in the pre-e-money days... It was always repaid in full.
Now of course cash is a rarity in China's big cities. At the HZ Platinum Hanjue, I paid a 500 yuan deposit using my WeChat account. When I checked out, they said the money would be credited back to my WeChat account in the afternoon. It was, but not 500, just 480. There is no charge when you transfer money between wechat accounts so I was surprised by this commission.
This is a luxurious-looking hotel but it has a cold heart. Try to find something smaller and friendlier with more of a human touch.
Oversæt
Svar fra overnatningssted: Thank you very much for choosing Hangzhou Buckingham Grand Hotel and providing us with timely feedback on your stay experience. For the convenience of guests, a small bar has been equipped in your room, with clear pricing and on-demand charges. We have checked your room bill and found that you used a box of 20 yuan Longjing tea during your stay. The cost of using Longjing tea was deducted from your 500 yuan deposit. If you have any questions about your bill, please contact the hotel switchboard to explain your problem, and we will handle it for you as soon as possible. It is our pride to ensure that you are satisfied during your stay, and it is also our greatest motivation to continuously improve service quality. We sincerely appreciate your trust and support in the hotel and look forward to your next visit. Thank you!
夏默 xiamo
Gæsteværelse (2 senge)J
Overnattede i dec. 2023
Forretningsrejsende
11 anmeldelse
10.0/10
Enestående
Slået op den 19. jan. 2024
Best hotel in this area . Every time i come to Hangzhou i choose . New and so clean
Oversæt
Svar fra overnatningssted: 感謝您的下榻與點評,您的滿意是對我們服務的肯定,期待您的再次光臨。
Gæstebruger
Overnattede i sep. 2023
Solorejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 22. okt. 2023
The hotel is good and nice environment. Also quite and nice location.
Oversæt
Svar fra overnatningssted: Dear Guest,thanks for choosing Hanjue Hotel Hangzhou.We’re glad to see you leaving good comments here and we wish you have a nice trip in Hangzhou.
Gæstebruger
Gæsteværelse (dobbelt seng) EF
Overnattede i nov. 2023
Andet
1 anmeldelse
10.0/10
Enestående
Slået op den 24. dec. 2023
nice 。
Oversæt
Svar fra overnatningssted: Thanks for your comment. We will keeping trying to do it better. We are still looking for forward to you and your friends selects to our hotel. Thanks again. Have a nice day!
Svar fra overnatningssted: 尊敬的貴賓:您好!非常感謝您在百忙之中抽出時間與我們分享您的寶貴意見。能夠為您服務是我們的榮幸,您的相關意見對我們都至關重要,您提出的建議我們會反饋給相關部門,後續加強員工培訓力度,同時也建議您後續預訂時查看一下平台房型訊息,無窗均為地下,希望力求讓每位顧客都能滿意而歸,祝你身體健康,萬事如意!