Hilton Garden Inn Hangzhou Xiaoshan

Great hospitality and service! Front desk went above and beyond to help me got my lost iPhone back from a taxi. As soon as I arrived at the hotel, I noticed that I left my phone in the cab. Hotel front desk tried the cab driver using the receipt information without luck, then called their own cab friends asking if they could reach the driver through different channels. Davis and Linda volunteered to personally drive me using ‘Find my’ to chase my phone that’s moving around in the city. In the end I was able to reclaim my cell phone in less than an hour after I found it’s lost. I greatly appreciate all the help received from Davis, Howard, Mia, Lucky, Max, and Lily in the recovery of my cell phone and during my entire stay in Hangzhou. I was on a business trip and would not know what to do if it were not for their help and support. I'm a Hilton gold member and have travelled globally around different Hilton hotels, but had never experienced top notch service of this kind. The entire time the services were delivered in passion and genuine care, wanting to help me find my phone. While hardware provided in similar ranking hotels don’t differ much, service is what makes a great hotel stand out. I will always remember this great experience in Nanjing Hilton Garden hotel.

為了演唱會特地選的酒店，離大蓮花開車十分鐘的路程吧，還是很方便的。幫我們辦理入住的值班經理anny孟服務很好，知道我們第二天很早就要走，來不及吃早飯還特意給了我們一人一份零食，很貼心。

住的很安心！辦入住時遇到了前台周經理，專業知識非常過硬為我解答了很多問題，還給我推薦了一些旅遊路線！非常感謝他！也讓我感受到了希爾頓賓至如歸的服務！