Hilton Garden Inn Hangzhou Xiaoshan

Great hospitality and service! Front desk went above and beyond to help me got my lost iPhone back from a taxi. As soon as I arrived at the hotel, I noticed that I left my phone in the cab. Hotel front desk tried the cab driver using the receipt information without luck, then called their own cab friends asking if they could reach the driver through different channels. Davis and Linda volunteered to personally drive me using ‘Find my’ to chase my phone that’s moving around in the city. In the end I was able to reclaim my cell phone in less than an hour after I found it’s lost. I greatly appreciate all the help received from Davis, Howard, Mia, Lucky, Max, and Lily in the recovery of my cell phone and during my entire stay in Hangzhou. I was on a business trip and would not know what to do if it were not for their help and support. I'm a Hilton gold member and have travelled globally around different Hilton hotels, but had never experienced top notch service of this kind. The entire time the services were delivered in passion and genuine care, wanting to help me find my phone. While hardware provided in similar ranking hotels don’t differ much, service is what makes a great hotel stand out. I will always remember this great experience in Nanjing Hilton Garden hotel.

出差過來的酒店，位置在奧體中心 附近繁華。 Mia服務人員很貼心到位，細節很注重，特別是看到有長者還幫忙按電梯，拿行李，真的是四星的品質五星級的服務，還有anny服務也很好👍

酒店還是比較人性化的，我也是住了好幾次了，前台小哥Howard都記得我知道我喜歡住什麼房間，基本上每次都會安排我心儀的房型，平常不喜歡寫點評的，不過這次真得誇，早餐也變得豐富了