Hilton Garden Inn Hangzhou Xiaoshan

Great hospitality and service! Front desk went above and beyond to help me got my lost iPhone back from a taxi. As soon as I arrived at the hotel, I noticed that I left my phone in the cab. Hotel front desk tried the cab driver using the receipt information without luck, then called their own cab friends asking if they could reach the driver through different channels. Davis and Linda volunteered to personally drive me using ‘Find my’ to chase my phone that’s moving around in the city. In the end I was able to reclaim my cell phone in less than an hour after I found it’s lost. I greatly appreciate all the help received from Davis, Howard, Mia, Lucky, Max, and Lily in the recovery of my cell phone and during my entire stay in Hangzhou. I was on a business trip and would not know what to do if it were not for their help and support. I'm a Hilton gold member and have travelled globally around different Hilton hotels, but had never experienced top notch service of this kind. The entire time the services were delivered in passion and genuine care, wanting to help me find my phone. While hardware provided in similar ranking hotels don’t differ much, service is what makes a great hotel stand out. I will always remember this great experience in Nanjing Hilton Garden hotel.

推薦這家希爾頓花園酒店，地理位置優越，周邊有很多餐館和便利店，地鐵站步行10分鐘。酒店的環境乾淨整潔，大堂布置得很温馨。房間內的設施設備齊全，床品乾淨舒適，空調製冷效果很好，電視節目也比較豐富。衞生間乾淨，洗漱用品齊全。最讓我滿意的是電車充電和自助洗衣，設備很新也乾淨，工作人員都很熱情，總是面帶微笑，力薦！

入住貴酒店，體驗非常滿意！設施齊全且保養得很好，對比附近其他酒店 ，希爾頓大堂的大理石瓷磚光潔如新，可見日常維護非常用心。房間細節到位，小冰箱、熨燙機等一應俱全，連防滑墊這樣的小物件都配備得很周到。特別感謝小鄒的熱情服務，不僅貼心贈送早餐，退房時還主動提醒登記車牌號，服務細緻入微。整體衞生乾淨，硬件軟件都無可挑剔，為你們的專業和用心點贊。會推薦給來杭州出差的同事。